Metro Supply Chain GroupReviews 

Horrid experience. This company must be a scam. They rarely ever deliver their packages. I've had 2 deliveries from them that were returned to the vendor I purchased from. They make no effort to contact you- even with a cell phone number on the package. And the tracking system is a giant joke. I would pull their business license. Going to flag this with the Better Business Bureau and notify the vendor I purchased from to not use them going forward. It damages the Vendors reputation when customers never receive their packages.

ZERO STARS
I cringe any time I open tracking and see this company is being used. This isn't the first bad experience but the first time I didn't get my package.

My package is now being returned to sender because this company clearly doesn't hire people intelligent enough to use a buzzer code (apparently it's impressive they even made it to the building). 3 times the same driver (Venkata) showed up outside my building, took a photo of the door which clearly has the buzzer system next to it but didn't once actually use it. So 3 failed "attempts" even after I emailed them about Venkata being an issue and requesting a different delivery person. Seems I am not the only one with this issue. Are they doing this to claim they "returned to sender" but they're stealing our packages? Don't know what they plan to do with a replacement dustjacket for a book, it's literally only worth the paper it's printed on...

they've been "trying" to deliver something to me every day this week but continue to fail because of an error w my phone number - not that that has prevented other deliveries from other companies in the past, ever. customer service is inept. I've recieved similar copy/paste replies to each email that all fail to actually address my issue. one email copy/pasted my words and phone number from a previous email as a reply, rude but at least it gave me some hope... that was two failed deliveries ago.

Absolutely worthless shipping company. Took 5 attempts to deliver a couch from Costco. Damaged my house, left garbage in the driveway. Yelled at me when their delivery time was after 5 that THEY SCHEDULED. Costco will also be getting a poor review for this. They clearly have no intention of dealing with this group of incompetent morons.

I would give them zero stars if I could! I ordered a sectional from Costco and was expecting Costco's "white glove service"(includes set up and taking away boxes). NO white glove service occurred, delivery driver dragged 2 of 4 boxes along my hardwood floor and scratched them in the process and left the boxes unopened in the room where they were to be set up. The other 2 boxes were left in my garage unopened. Delivery driver said the boxes were too big to fit through my front door(my husband and I had no problem taking them out of the boxes and bringing them through said door??? Costco gave me a measly $100 Costco card for the lack of white glove service and Metro Supply Chain denies the scratches on the floor(although I had a witness and submitted pictures of damage). AVOID AT ALL COST!

If I could give them zero stars I would. The worst! There is a reputable online retailer I enjoy purchasing from the problem is they use Metro Supply Chain for there delivery service in my area. I have had to stop shopping with this retailor because of the horrible service, stress and time wasted with Metro. Consistently, with every delivery they go from “out for delivery” to “unsuccessful delivery attempt” the problem being there is NEVER any delivery attempt made. They have my phone number; no call is made. They have the buzzer code; it is not used. I know this because my cellphone records any calls, the building directory system records contact attempts on your phone and I have even put up a large sign in the building entry with Metro Supply Chain, the name of the retailer, my name, the buzzer code, and my suite number. They retailer is paying for a service; I am paying for delivery and neither of us is getting that service only frustration and wasted time. This company should not be in business.

I WISH I COULD GIVE THEM 0/5

I made a purchase with IKEA and chose delivery between 5 and 7 p.m., as that's when I get back from work. The delivery guy called at 1 p.m. to bring the package. I told him no because if I had been home earlier, I would have simply chosen the 1 p.m. timeframe, which also happens to be cheaper than my chosen timeframe.
Now, the email where I confirm the delivery time says that I will be called 30 minutes before delivery comes, and that works great for me as I work just 15 minutes away from home. A call 30 minutes before would have worked great, as I would have had more than enough time to go home. This guy calls me at 4:55 and says he will be at my house at 5 p.m. exactly. I ask him nicely to wait a few minutes for me, as I am not far away, but he says no, they don't wait for anyone. So he leaves and I call Metro Supply Chain to reschedule since I didn't get my package and they say I have to pay again. And its a 70 DOLLARS delivery service!!! I've had free delivery services that have been way nicer and more polite than them. Obviously, I complained to IKEA and suggested they don't use this crappy company for their deliveries. I see the reviews here and they are all the same. Why are this big companies still using this useless company?

I EXPECT A COMPENSATION FIRST, THEN AN APOLOGY FOR THE RUDENESS OF THE DELIVERY GUY AND WHOEVER ANSWERED THE PHONE WHEN I CALLED TO RESCHEDULE.

Too bad you cant give a minus rating when it is justified. Usual window given for a delivery of a product I purchased from Best Buy Canada. When I received a call from Metro they were at my home, I asked the delivery person if he could wait another 15 minutes until I got there, as I was at work. He said he would wait but only 15 minutes. He lied as a neighbor told me no one waited around as she saw them arrive and leave two minutes later. RUSHED from work to find no one there, I was less than 15 minutes to make it there in time. It seems their time is more valuable than their customers. Best Buy will hear about this as it is a reflection of who they chose to do business with. I paid $50 for this delivery service, not worth a loonie, I would like a refund. Other reviews are just as negative as mine, how do these kinds of companies stay in business? They originate from the U.S. which says a lot right there as we can't even use our own services in Canada when we purchase products here. The other interesting thing, when I tried calling to reschedule the delivery their first option refers to "are you looking for a job" not customer service, their needs come first. Rotten process and rotten experience, the kind of company we all want to stay away from!

My item was never delivered. The tracking claims that delivery was attempted twice at 9-10pm but I was home both times and nobody knocked on the door or rang the doorbell. The delivery driver also did not attempt to contact me despite having my phone number. I could only leave voicemails for Metro E24 rather than talk directly to a person, and I received a voicemail in response a couple days later asking for my unit number.
I live in a house….
I left another voicemail informing them of this.
The tracking does not list any delivery attempts since the failed “attempt” a week ago and now states that the item is being returned to sender.
Avoid at all costs, and avoid any seller who forces you to use this delivery service.

I would gave negative stars if system permits. Absolutely horrible experience with Metro delivery individual named Shawn who was rude, unprofessional. He didn't even care after he slam down a fragile shipment right in front me and was unapologetic of his unprofessional behavior. No sure why Costco online use this delivery service at all.

I was so stressed out with this company that I caught a cold.

I waited at home two days in a row for my package because I missed it the first day. The first day of waiting I contacted them and they told me they couldn't deliver because they didn't have the buzzcode for my building. THE BUZZCODE WAS WRITTEN WITHIN THE ADDRESS. I don't know if they don't train their delivery people or they can't read, but it was there. I asked customer service if I could pick up my package somewhere but they said that they don't do that. If I missed my package again, that would be it.

The second day I waited all day at home with no updates. I contacted customer service but no answer.

Miraculously I got my package on the weekend.

How is it that a delivery company is this incompetent? Why can't they have an office to pick up packages or drop them off at a UPS store? I didn't choose to have my package delivered this way, and I don't recommend it either.

Worst delivery company available. Didn’t wait 5 mins even if they told me they would wait 15 mins. They are the worst. Called them and the customer service is even worse. No understanding of customer service. Escalated to the manager which was even a bigger mistake. This company should be banned.

Very professional. Got notified. Stuck to the delivery time period. Clean and We loved their service.

E24 is beyond terrible, Ive had 2 experiences with them not delivering the day thet were supposed to. They are used for SQDC same-day deliveries (provincial weed shop). First time they didnt show, I got an email about ten PM that night stating that the driver couldnt find my address (2433a, where the "A" denotes basement apartment) and didnt try to contact me by phone or message. Todays incident was the apartment number missing (Ive since moved from that basement) and contacting E24, they told me that they cannot modify an address on deliveries, even if its to add the apartment number....
Ill be going back to black market suppliers, as SQDC and E24 are both terrible, near-scamming in their operations.

One of the worst companies to deal with, and the infuriating part is that every major big-box store now offloads this burden onto customers. They employ the rudest, most thuggish, and laziest people imaginable who will lie to you about the condition of your home, argue/talk over you on the phone while you're on-call with dispatch to resolve things cordially, and threaten to take your purchase away while destroying your property in the process. The worst part? Dispatch and customer service are in bed with these guys and make no attempt to live up to their so-called "white-glove" delivery standards. I've been served four times, and two out of these four times have been nothing but headaches and frustration.

If you are from Calgary and ever get a delivery shipment handled by Saleem Zafari... stay away at all costs or at least try to reschedule to avoid this guy! This "champion of industry" will do all of the above to you and then act like a victim. Luckily, all was resolved well on my end, but buyer beware!

Would have given zero stars if that was possible.

Ordered from IHerb, the sweetener I ordered never arrived. Got a failed delivery message, tried to call Metro Shipping, there's no way you can speak to someone, the whole thing seems like a Micky mouse operation, this might actually be a scam. Put in a request with IHerb for a full refund. Will never order again from them.

Best Buy order, Delivery same day...NOT. I called to see where my order was and was told please wait for 2-3 days for my order. My parcel was not even picked up from Best Buy at this point and was told order cannot be cancelled or picked up by myself. This should be ZERO rating. If you want your order, best to pick it up yourself, REDICULOUS

Ordered from Ikea (Calgary) and was surprised they outsourced the delivery service. Had a 1-5 delivery window. I was at stop #19 and 4 pm came and they were still at stop #4. Did not even call me 30 minutes prior to them arriving like they were supposed to.

Also had ordered from Best Buy and surprise surprise, it's them again. They did not even call my phone number and skipped the delivery.

There should be zero or negative stars for this “non-delivery and lying about it” company. We purchased a washer dryer combo at Bestbuy on Laird. Shourkay (spelling?) provided great customer service and sold us on the installation and removal service as well-by a 3rd party. Then it all went to pieces. Final email with delivery confirmation night before. Ok. The morning of Im working outside the house from 8-12 and our contractor is working in the main hallway and entrance. Around 930 my wife gets a vm saying they’ve come to our house, sat for 20 minutes and waited but we were not home. We know no one came but there’s a nearby similar street so we tell the dispatch they’ve made an error and when will they deliver to us. We spend the next THREE HOURS on the phone with them-mostly on hold-as they try and blame us for not being home-and then send us a doctored photo of our house with a weigh bill added into the photo on the door but without the pouring rain or the big white note on the door asking them to call us at a different number. There’s were two significant negative issues in my his experience. First we didn’t get the items delivered on the scheduled day, a major inconvenience because we had made arrangements to be home on a work day for this. And second, covering up the obvious error by trying to blame us for their mistake instead of admitting the mistake and then focusing on getting us our items. This deceitful behaviour was not only shown by the non-delivery staff but by the various levels of management we dealt with with the exception of Jennifer from the Calgary office. Terrible company. Best Buy should stop using their services and consumers should make their own arrangements.

Absolute worst experience with these people. My first mistake was ordering something from HOUZZ. They use Metro to ship their furniture. Had a known how horrible the shipping was I never would have ordered. They called and arranged delivery of a piece of furniture by the 25th of March. I explained it HAD to be delivered by then as I was moving and no one would be at the address after that. Delivery was confirmed on the 21st that it would arrive by the 25th. On the 22, I am called by their Indian customer service who in a barely understandable language (was it English?) said that they couldn't deliver and it was stuck in South Carolina? It would have to be the following week. I explained no one would be at that address after the 25th we were moving and no longer returning so can the shipment be re-routed. She said I would have to contact HOUZZ. I emailed 13 times and no one got back with me at HOUZZ. Metro cancelled my order. I have no couch and the seller isn't giving me my money back because METRO said I CANCELLED. NO they couldn't deliver in a timely manner. I'd been waiting since March 3rd to get a damn couch and METRO people are so incompetent and can't understand a thing you say. To exacerbate the situation, Metro Customer service is beyond abyssmal. There is a serious language barrier and they clearly have no understanding of English as they are strictly reading like bots. Maybe they are bots.