Zero stars if I could. This shop held my money and my time hostage for six weeks just to tell me they couldn’t get the bike. I’ve missed over a month of riding season because of their incompetence. Th... See more
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Bonjour, Je viens d'acheter un vélo électrique Kalkhoff. En appelant un conseiller j'ai pu vérifier que le vélo qui m'intéressait était bien en stock et disponible sous quelques jours. J'ai... See more
Electric VTT delivered in the announced delays in Belgium from Deutschland. Received in a perfect state, the assembly of the bike is relatively simple. Response to the various emails within 24 hours... See more
First off, prices were very competitive compared to many other sites including Amazon. The products were packed well and dispatched very quickly. I recieved within few days.
Company details
Written by the company
La compétence et l'expérience de longue date sont les conditions préalables à la réussite à long terme d'une entreprise. Notre équipe bien formée veille au bon déroulement de votre commande. Qu'il s'agisse de conseils par téléphone, d'échanges d'e-mails sympathiques ou de la gestion complète de la facturation et de la logistique, chez nous, vous êtes toujours en sécurité.
MHW Bike-House GmbH
Written by the company
- Expédition de vélos en ligne
- Une fois votre commande reçue, le vélo de vos rêves est monté individuellement par un spécialiste, testé et, après un contrôle final, emballé en toute sécurité et de manière professionnelle afin qu'il puisse partir pour un long voyage. Vous recevrez votre vélo entièrement monté et réglé. Il ne reste plus qu'à redresser le guidon et à visser les pédales - et le plaisir peut commencer.
- Un stock énorme et une expédition rapide
- Nous avons des délais de livraison extrêmement courts, car nous avons presque tous les modèles de vélos de notre boutique dans notre entrepôt principal.
Contact info
Schmollerstr. 43, 74523, Schwäbisch Hall, Germany
- 09.75.12.97.87
- info@mhw-bike.fr
- www.mhw-bike.fr
4.5
Excellent
1K reviews
Hasn’t replied to negative reviews
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They will tell you the bike is on its way to them for weeks. Their support seems to be instructed to lie.
Zero stars if I could. This shop held my money and my time hostage for six weeks just to tell me they couldn’t get the bike. I’ve missed over a month of riding season because of their incompetence. They clearly have no handle on their inventory or their supply chain. Don’t trust their lead times; they’re pure fiction.
16 February 2026
Unprompted review
Great shopping experience
Great shopping experience. Delivery was slightly delayed but the customer service agents were very helpful in solviing a small issue
4 November 2024
Cube Hyde
MHW Bike is a good online shop with great products. I've bought from them twice, can't fault my bikes, but can recommend they don't use DHL for France.
27 September 2024
No reply by email/ late delivery
No reply by email.
Booked the bike with announced expected delivery within 3/5 working days still no news when it will be received after 2 weeks.
Was supposed to do a race with it but had to cancel it. Better to buy it directly from a Shop next time ...
12 August 2024
Excellent customer service
Excellent customer service, They accepted to change my bike after I bought it. Fast delivery, good price, great bike. Thank you MHW team.
1 December 2023
Wrong advice for bike size, late delivery
Bicycle was delivered 6 weeks late (I missed the summer basically), but my money was taken 2 days after the order was placed! The delivery (GLS) was poor, packaging damaged - thankfully the bike was not damaged. I understand the company will say it is not their fault, but it is. My contract is with them, not the supplier or the delivery business. In addition, the advice in relation to the right size for my height that was posted on the site was wrong and this bike is too small for me. This is the worst part - their advice. I cannot package it back and now I am stuck with a bike that is not suitable for me. DEEPLY DISAPPOINTED
15 September 2023
A disastrous experience
I ordered a bike from MHW in May 2023. It took 22 days for DHL, the carrier they use, to deliver the bike. On delivery I found various components were broken or damaged, Promised replacements never arrived. On erecting the bike I found suspension didn’t work. I was told a technician would telephone three days running. They never did. I asked repeatedly for the manager at MHW to call. He never did, I emailed MHW within the 14days allowed by their contract to have it returned to them. Dates were given me by MHW as to when the bike would be picked up. There were repeated no-shows by the carrier. 20+ days after requesting a return and refund the bike was picked up.
According to the MHW contract I should have received a refund on sending them proof of shipment, which I did the day it was picked up. They refused to do this saying they needed the bike back at their warehouse first. After a further 3weeks and many emails and phone calls they said they still hadn’t got the bike and although they were tracking it with DHL they didn’t know where it was and they wouldn’t refund me.
I had paid by PayPal. I obtained a refund by PayPal arbitration.
I would never never use MHW again. The whole process was exhausting and depressing
30 May 2023
vit conforme à la description,rapidite…
vit conforme à la description,rapidite de livraison
4 June 2023
Very happy with my experience
First off, prices were very competitive compared to many other sites including Amazon. The products were packed well and dispatched very quickly. I recieved within few days.
12 March 2023
Un achat réussi
Bonjour,
Je viens d'acheter un vélo électrique Kalkhoff. En appelant un conseiller j'ai pu vérifier que le vélo qui m'intéressait était bien en stock et disponible sous quelques jours. J'ai été livré en une semaine, le vélo était parfaitement emballé et conforme à ma commande.
Je suis très satisfait de cet achat.
Merci à l'équipe MHW
J-Ch.
Hello,
I just bought a Kalkhoff electric bike. By calling an adviser, I was able to check that the bike I was interested in was in stock and available within a few days. I was delivered in a week, the bike was perfectly packaged and in accordance with my order.
I am very satisfied with this purchase.
Thanks to the MHW team
J-Ch.
26 January 2022
Unprompted review
Très bon site
24 September 2021
e-VTT delivered in Belgium
Electric VTT delivered in the announced delays in Belgium from Deutschland. Received in a perfect state, the assembly of the bike is relatively simple.
Response to the various emails within 24 hours.
I recommand.
21 June 2021
Unprompted review
Très bon site
20 May 2021
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