MiaDonna Reviews 

665
TrustScore 4 out of 5

3.9

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Rated 2 out of 5 stars

I want to start by saying that I spent months researching ethical jewelers before choosing MiaDonna. The mission resonated with me, the reviews were strong, and I felt confident enough to spend n... See more

Rated 5 out of 5 stars

MiaDonna has become my go-to jeweler ever since I purchased my significant other's engagement ring through them. Their designs are varied and timeless, and their craftsmanship is second to none. The f... See more

Rated 5 out of 5 stars

The staff at MiaDonna are extremely helpful and really go above and beyond for their customers. I got my wife a 1c. diamond necklace, and her beautiful engagement ring previously, and she loved them b... See more

Rated 5 out of 5 stars

Stunning product and superior customer service! We used them years ago for our engagement ring and this year for an upgraded engagement ring. Both times- just beautifully crafted jewelry. Also bought... See more

Company details

  1. Jewellery shop

Written by the company

Based in Portland, Oregon, MiaDonna is a leading retailer of beautiful, ethical and affordable fine bridal jewelry compassionately crafted with conflict free lab-grown diamonds, lab-grown gemstones and recycled precious metals. As a foundation-first company, a minimum of 10% of the profits from your purchase fund educational, mentorship, agricultural, and urgent relief programs in diamond mining communities through The Greener Diamond Foundation. With your help, we can positively change the lives and lands affected by the conflict diamond trade and build a more sustainable fine jewelry industry.


Contact info

3.9

Great

TrustScore 4 out of 5

665 reviews

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3.9

All reviews

(665)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Heart Warming Heart

The folks at MiaDonna via email and phone conversations worked patiently with me to select a ruby heart stone of very specific weight, to discuss precious metal alloys and to develop a custom ring setting for the stone with their metals crafters that included details as fine as the shaping of prongs and the cross-sectional profile of the ring itself. I sometimes felt that the design suggestions I made were 'pushing the envelope', wondering if they could be done, so much so that I was hesitant to suggest some, almost bashful. That I made them at all is a testament to the open minded and encouraging way they interacted with me. The completed ring was everything I had envisioned and delivered on time at a reasonable cost in the short time available, during trying times, prior to the presentation event. Thank You!

22 April 2021
Rated 5 out of 5 stars

Stunning and Perfect

Originally, I designed a custom ring for my fiancé. It was not her favorite and since she’ll wear it for the rest of her life, she ended up designing her own and we picked out mine which the company made!

The original ring was not returnable or refundable because it was custom.

The two rings we finally received were absolutely perfect! They are both stunning.

We worked with Leslie and she made the process so smooth and easy. I would recommend this company to everyone!!

22 April 2021
Rated 5 out of 5 stars

Exactly what she was looking for and…

Exactly what she was looking for and she loved it. The fit is perfect and very comfortable.

20 April 2021
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Reply from MiaDonna

Thank you Todd for taking the time to write a great review. We are delighted to hear the wedding band was a success and exactly what your fiancee wanted.

Rated 3 out of 5 stars

I love the idea of conflict free…

I love the idea of conflict free diamonds and the pendant itself was nice. I paid hundreds to upgrade to a longer necklace chain but the chain was so thin and insubstantial and came out of the box really tangled up. We spent at least 20 minutes carefully untangling it, trying not to snap or kink it. The chain is something you might expect to be included in a piece that’s worth $25, not well over a thousand dollars. It was a bit embarrassing and ruined the experience of gift giving and receiving. Also, they charged me $70 for Saturday shipping when their website quotes $25 for the same.

20 April 2021
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Reply from MiaDonna

Hello Ben, we are so sorry to hear that the chain was not what you were expecting. We don't have many issues with chains tangling as a general rule but since the chain was a 24" then I am thinking the added length resulted in this. We can only apologize for the inconvenience and will definitely look into how we can package it differently so this does not happen in the future. Unfortunately, Saturday delivery is always more expensive. Due to your timeline, we needed to do overnight shipping with added Saturday delivery and this is the reason we had to charge an additional $25 to the overnight pricing. We hope your partner is enjoying her beautiful necklace.

Rated 5 out of 5 stars

Dr. Geologist loves her conflict-free diamond!

As a PhD-level geologist, I am 100% behind MiaDonna & Co.'s mission to provide mining-free, conflict-free diamonds to customers while empowering African communities with economic independence. This approach perfectly addresses the two biggest problems with conflict diamonds. As a wife, I am completely obsessed with my breathtaking Type IIA diamond, which cost 40% less. I was able to upsize my center stone! The sales manager, Justine, provided me with the best customer service I've ever received for such an important purchase; she is professional, knowledgeable, prompt, and friendly. I recommend MiaDonna's jewelry to anyone who will listen to me rave about it!

20 April 2021
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Reply from MiaDonna

Hi Niki, thank you so much for your wonderful review. It was wonderful working with you and your new wedding set was absolutely gorgeous. Thank you so much for being a loyal MiaDonna customer and a wonderful advocate for our mission and our jewelry.

Rated 4 out of 5 stars

I went in to the showroom to decide on…

I went in to the showroom to decide on a ring. Customer service was great, and you guys were very helpful. Once I paid for the ring I wanted I wish there was better communication about the shipping process and delivery. If there was a way to watch the process online, Like a ring tracker, I think that would be extremely helpful. Other then that you guys are amazing! Thank you!!

20 April 2021
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Reply from MiaDonna

Hi Andrew, thank you for taking the time to write us a review. We would love to provide an online tracker but unfortunately we are reliant on the casting house getting that information to us and they sadly don't have the time or the man power to do it on every piece we produce. We really appreciate this feedback and you were a pleasure to work with. We hope your proposal went amazingly well.

Rated 5 out of 5 stars

Ring Upgrade

I came in wanting to upgrade the center stone in my wedding ring, and left with a new diamond and so much more! I was able to talk through all the options and shop for the best possible stone in my price range. MiaDonna also added studier prongs, resized my ring and repaired some shoddy work from a different jeweler. It was ready to be picked up within a week, looking brand new. I'm pretty astounded at how inexpensive everything was for the quality I got. I am so happy with it and will definitely be a repeat customer!

20 April 2021
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Reply from MiaDonna

Hello Erica, thank you so much for the wonderful review. We are delighted you were able to find a beautiful diamond that worked for you and that we were able to make your original ring look brand new. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Amazing

Professional wonderful friendly sales team- every visit was truly perfect - I will be back for more jewelry throughout the years to come

19 April 2021
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Reply from MiaDonna

Hello Douglas, we thoroughly enjoyed working with you and are pleased you were happy with the service you received. You certainly picked a gorgeous Wedding Set and we look forward to working with you again in the future.

Rated 3 out of 5 stars

First

First, I will say that I loved the end result of my custom ring. However, if you are looking for a process that is quick and efficient, this isn’t the place. From start to finish, my ring took 3 months. Emails were frequently lost and renderings were very misleading to someone with an untrained eye such as myself. It was a frustrating process but yes, I’m happy that I stuck with it because I did get what I wanted in the end.

19 April 2021
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Reply from MiaDonna

Hello Erin, I am so sorry the custom process took longer than you expected but this was mainly due to having to completely remake your Wedding Set. I understand that renderings can be confusing when you don't work with them on a daily basis but I am pleased we managed to make the perfect Wedding Set in the end. It was truly gorgeous and I hope you are enjoying wearing it.

Rated 5 out of 5 stars

I love the ring can't wait to give it…

I love the ring can't wait to give it my gf hopefully going to be fiance. It's beautiful perfect to what I envisioned!!!

16 April 2021
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Reply from MiaDonna

Hello Jess, thank you so much for letting us know that you are delighted with your MiaDnna engagement ring. Good luck with your proposal, I am sure she is going to love the ring you selected for her.

Rated 5 out of 5 stars

I received my item in 2 days

I received my item in 2 days. and it was exactly what I wanted

14 April 2021
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Reply from MiaDonna

Thank you Jumal for letting us know you were pleased with the product and service you received.

Rated 5 out of 5 stars

The at-home try on process was perfect

The at-home try on process was perfect! It was quick and easy. It definitely was helpful to narrow down which styles of ring that I liked and to see how each would look on my hand from the comfort of my own home.

12 April 2021
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Reply from MiaDonna

We are delighted that you enjoyed our Home Try On Program. Hopefully, you found a ring that you fell in love with.

Rated 5 out of 5 stars

Terrific

Terrific, responsive service. answered all my questions and provided all the options I wanted. Will return the next time I'm looking for something like this.

1 April 2021
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Reply from MiaDonna

Hello Lindi, we are delighted to hear that you were happy with the service you received and we look forward to working with you again in the future.

Rated 5 out of 5 stars

Great group of people

Asked a few questions and made a request for photos of a stone on a certain setting, reply was super fast and kind in words. Very helpful communications from the sales reps. Can't wait to see her face when I present her with this gorgeous ring!

30 March 2021
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Reply from MiaDonna

Thank you Tyler for your great review. I am sure your fiancee is going to be in love with the beautiful ring you selected for her. Thank you for choosing MiaDonna!

Rated 5 out of 5 stars

Absolutely amazing experience…

Absolutely amazing experience purchasing a ring from Miadonna. First and foremost, the ring was made beautifully and was the perfect ring for my fiancé. In addition, it showed up in a beautiful box and bag with the certificate safe in it's packaging. Much nicer than what I've seen from competitors. I should also mention I recieved a first responder discount, which I've never seen from other jewelry businesses. Lastly, and no less important, was the frequent and consistent contact I had with Leslie from Miadonna. She responded swiftly to emails, ensured my ring made it to me safely by an important date, and always remained professional and responsive. Thank you for everything.

28 March 2021
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Reply from MiaDonna

Thank you Jesse for taking the time to write a wonderful review. It is great to hear you were happy with the service and the ring you received. We are pleased we could get it to you in time for your proposal date. Leslie will be delighted that you loved the ring

Rated 5 out of 5 stars

I am loving my delicate

I am loving my delicate, feminine 5 diamond tennis bracelet in rose gold. The package arrived quickly and beautifully presented. I am very happy I found MiaDonna!

23 March 2021

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