Microsoft Reviews 3,568

Evetything went wrong, the company can't improve but needs to just shut-down.

Improve customer service. The account recovery process is frustrating and repetitive, relying only on the Account Recovery Form, which often says the information provided is “not enough” to verify your own account. Account recovery should not be this complicated. There is also no option to chat with a real support agent to explain situations. Customer service phone services doesn’t solve anything either the system only connects you to automated messages telling you that everything must be handled online and disconnects the call. Unfortunately, Microsoft’s system feels unnecessarily difficult and unhelpful for customers who genuinely need assistance.

"Microsoft claims to support nonprofits, yet your registration system is a 'computer trap' that refuses to recognize a valid, IRS-accepted EIN (99-3603576). The IRS accepted my 990-N filing on Jan 15, 2026, but your form is hard-coded to ignore any organization that doesn't fit your 9-digit template. I am requesting a manual verification for The Infinite Human Foundation Inc. immediately."

Xbox asked to verify my account. The phone number associated with my account is an old number so I used the account recovery form. I included everything I possibly could and I was told both times it was not enough info. One section asks for previous passwords associated with the account. Who is going to remember an old password from over 10 years ago? All posts I've seen that have the same problem as me have found no solution. The customer service is non existent. All AI BS with no good way to direct you to a solution. I've had this account for at least 10 years and I don't want to start over but I have no choice. I don't even know why I'm writing this review nothing will change.

I've been a Microsoft user since DOS. 35+ years.

I stayed through every bad update, every bloated release. I don't switch - switching has a cost and I knew Microsoft. That loyalty was real.

Then something shifted. A direction. A pattern. A company that no longer deserved that trust.

I switched to Apple - a platform I knew nothing about a month ago. This is 100% on Microsoft. 0% on Apple.

I also replaced Copilot with Claude (Claudette). She talks to me like an adult.

Copilot is patronizing, condescending, wrapped in disclaimers like I'm a liability risk. That's not an assistant. That's a babysitter who doesn't trust you with scissors.

You had 35 years of loyalty. Think about what it takes to lose it.

⚠️ Disclaimer: This review was written with the help of Claudette (Claude, by Anthropic). Copilot was not consulted. It would have added 4 disclaimers and a safety warning.

Microslop, the whole reason people bought Windows was that you guys weren't Apple. These recent pushes on features we don't want and the shift to Subscription on everything has led me to decide that I will never run Windows OS again.

Total Rip Off. I am being charged for a program I do not use and cannot unsubscribe from. Office 365. ARRRGH. Everybody loves to hate Microsoft ... for this type of thing and many, many other customer abuses.

there phone number dont work keeps directing you back to their website which is useless

I am filing this complaint regarding Microsoft Corporation and its bundled Microsoft 365 subscription that includes LinkedIn Premium Career.

My Microsoft 365 subscription has been fully active and paid for over one week. The service is functioning normally. However, the LinkedIn Premium Career benefit included in the subscription has not been delivered.

Microsoft support confirms that the subscription is active and claims the LinkedIn benefit is associated with my account. However:

• I never received any activation email or redemption code.
• LinkedIn confirms that no Premium activation is associated with my account.
• Microsoft previously instructed me to wait 7 days for the activation email. The 7-day period has passed. No activation was sent.

Microsoft is now redirecting responsibility to LinkedIn, while LinkedIn states the activation must be issued by Microsoft.

This constitutes a failure to deliver a bundled digital service included in a paid subscription.

Windows 11 is RUBBISH! Whoever decides on what to update, please don’t. You don’t have a clue.

How about asking the end users what they would like to see or update because Microsoft staff really made a HUGE mistake with windows 11

I lost access to my BUSINESS 365 account as lost my authenticator phone.
First 2 days: spent total 2½ hours to get through to Global Support. "Yes this is the right place - but we are our selves locked out from our tools - call some other day"
Now i have been trying for three days to contact - blocking my phone line without any luck. Today i will now have to put the line down after FOUR HOURS OF WAITING.

Executive Customer Relations - 11399943 - Herbie Skeete - DoNotEdit:7090901807
A Windows Preview update in October decided to wreak havoc on one of my devices (a Microsoft Surface Pro, no less). After over a month of battling to install the preview release, I finally gave up and reinstalled Windows 11 Pro from an ISO. I tried everything beforehand—rolling back, uninstalling updates, repairing Windows—but nothing worked. Keeping my files and apps intact, I successfully installed Windows 11 Pro version 25H2. Brief relief. Very brief.
The system almost immediately reinstalled the Windows 11 Preview, as though mocking my optimism. Since then, I've reinstalled Windows 11 Pro version 25H2 not once, but twice. This time, I paused all Windows Updates for the maximum allowed period—a futile Hail Mary if ever there was one.
For added context, I removed myself from the Windows Insider Program. I triple-checked that my Microsoft account (used across all Windows installations) is NOT enrolled in said program. I even deleted the `WindowsSelfHost` registry key and restarted the system, but that folder has a Houdini-like ability to reappear every time, even after fresh installations. As a bonus, my attempts to tweak the Local Group Policy Editor to block these unwelcome updates have been met with the same level of success as bailing out a sinking ship with a teaspoon.
Cue my outreach to Microsoft support. First, I was connected to a UK-based "technical expert," who was polite but carried an air of smug confidence that evaporated the instant he failed to fix the issue. From there, I was passed around like an unwanted party favour to various other support teams, each more bewildered and ineffective than the last. When I escalated to senior Microsoft management, I was sent on a merry-go-round of support groups that ultimately dumped me back where I started - the UK senior support team, now armed with a fresh supply of shrugs and empty platitudes.
It turns out that finding someone within Microsoft who has an actual, intricate understanding of how Windows operates is akin to searching for a unicorn. Before long, the support team's efforts devolved into what I call the "clutching at straws" phase, where expertise is replaced by hope and a sprinkle of naive optimism. Or, as I like to call it, "hopium."
The final verdict from Microsoft? A masterclass in customer care: "Tough luck. Best of luck figuring it out yourself." Such compassion. Such empathy. A shining example of corporate excellence.
Much like the infamous "Hotel California," it seems you can check out of the Windows Preview Insider Program anytime you like, but you can never actually leave.
And so, I am left with a Microsoft Surface Pro that's now little more than an overpriced paperweight. Bravo, Microsoft. Bravo.

Worst experience ever. I was purchasing minecoins for my nephews, it asks me to login (which I created an account) because this isn’t abnormal when purchasing online. Instead of providing me a gift card, it out the coins on my account. When I asked for a refund twice they refused. Worst customer service and service ever!!

I bought a brand new surface pro. When it arrived, one of the updates failed to install. I spent hours on line with their tech team trying to resolve. They advised I return it, so I did. No exchange option. I've got refund but went to buy new device - identical spec & they want £400 more! In less than 1 month. Online agent checked but doesn't care. Appalling service. Borderline legal.

I was talking with someone they transferred me to another support they hung up the phone with me they didn't not helping with the issue I was having

Time and time again I am not treated as the Customer.
When I press the power button or wake up my PC/Laptop from sleep, the OS should find out what the customer wants to do rather than "Pleas wait" or just a revolving circle without any explanation! I have not authorised the OS to do anything, yet updates to OS or other programmes are carried out further delaying the Customer. My mobile phone works better!

Up until recently, I probably would have rated them higher. Things changed late December. I was a victim of an account compromise. I got emails saying certain parts of my account were changed but by the time I saw the emails it was too late and I was locked out. I reached out immediately to Microsoft and was given the “let us investigate the issue.” I sent screenshots of the emails I received. It’s been two months and I am nowhere near getting my account back. Microsoft Account support is all but useless and they will tell you they will look into things personally and get back to you, but they don’t. I last spoke to someone a month ago at the time of this review (4/2/2026) and was told it would be about 72 hours and they would PERSONALLY reach out to me. Nothing. I’ve lost Xbox games and progress and the account is nearing 20 years old.