Midland Heart Reviews 

Had a problem regarding security around the property, spoke to several people from midland heart and just seemed I was getting passed from pillar to post without getting anywhere, then out of nowhere I was contacted by a lady called Anthea, we had a chat on the phone and that same afternoon Anthea visited the property and assured me she’d get the issue resolved, and a little time after that it was finally done, I was losing all faith in midland heart to be totally honest, but Anthea has restored that, It’s reassuring to know there is somebody at the company that carries out there promises, she’s been a total star from day one, and she’s an absolute credit to the company, if anybody from midland heart reads this, please pass on my thanks to Anthea for all her help, And if Midland Heart employed more people like her, they’d be much the better for it. Also
A quick shout out to the guy who done the work. He worked long hours throughout the blistering heatwave a few weeks ago, Thank
you

I would like to say a huge thank you to Callum and Kully for the excellent job they did repairing my fence panels. They were both so friendly, polite and professional from start to finish. They took great pride in their work, explained everything clearly, and the quality of the repair is fantastic. They left everything tidy when they had finished, and nothing was too much trouble. They are a real credit to the housing association, and I couldn’t be happier with the service I received. Thank you both for your hard work!

Excellent customer service 👏🏾 👌🏾

Surveyor Ashish, from specialist repairs visited today. Really great very clear on the repair and booked in and explained repair process

The service is amazing and I would 10000% percent recommend.
Adama so underrated and helpful!

I would like to take this moment to say a BIG massive Thank You to Mr Abdul Aziz for his kindness inwhich he came out to my home to install cat spikes on my back garden fence,
Abdul also done it alone in this hot weather bless him.
My family and I are so greatful he has given us hope that we can once again start using our garden as for many months we have not had access to it ..
Above and beyond x

Midland Heart ,
Citizens advice have advised Sharon too formally make a complaint in writing stating the facts over 5 years,
After a call from Midland Heart Sharon and I were confused, due to the rain coming in kitchen unable to be used, Sharon asked why are they patching ceiling, good Question, need to stop leaks first, 3 scaffold platforms and numerous members of staff have visited property.....
After 5 years Sharon now wants some form of redress, photos have been supplied, Sharon formally request contact and visit from Midland Heart senior staff too discuss 5 years compensation

I called because the city council had incorrectly removed me from their records, although I have lived there for fifteen years. Kosar in the Customer Hub was extremely helpful and sent me proof of tenancy within ten minutes, Thank you

Hi, We're new tenants, we moved into our new home a few weeks back. We have had a few visits from workmen to attend to minor repairs and I wanted to express my views regarding this. We're delighted to say that we've found engineer Daniel (he's attended a couple of times) and also Gary helpful, interested, polite, professional and very approachable. Thank you. In a World where people are so quick to complain now I thought it important to express our delight in receiving great service. Thank you Midland Heart 👍👍

Jagjit was wonderful when he came to check out the damp and mould. He was very helpful and informative. Gave a lot of tips on how to avoid any future problems and overall was a friendly presence. Nothing seemed a burden even when I asked questions regarding matters which were not of his faculty.

Midland heart staff were very friendly and clear re the job they would be undertaking(repairing kitchen cupboard doors) the job itself didn't take long so I was not inconvenienced and the carpenter left everything tidy. A great service all in all.

The job he did for us was very nice and he was friendly and very helpful with his advice to us

The person was lovely and helpful and worked hard

The work was done professionally and with minimal disruption to my day.

Exellent kindness and great customer service

Excellent and seamless service. Thank you for everything; you are amazing.

I do not know what I am meant to write a review about if it’s about the repair I reported nobody turned up and if they did, I have had no feedback

I was told my shower needed a new pressure vowel so it wasn’t fixed and I was told an electrician would be booked however I wasn’t told about when that will happen and it’s been a week now

Problem was sorted, very polite