Midland Heart Reviews 

Really happy with our service. Evrol was very respectful and went over and beyond with his work.

Before Lee Duckworth took over my mutual exchange, I had already been through two failed attempts, with both cases being closed. The communication from the exchange team was poor, inconsistent, and left me feeling like I was being messed about for far too long. By that point, I was honestly ready to give up on the exchange altogether.

After raising my concerns, I spoke to Stafford Price, who listened to my frustrations and made sure my case was passed to the right person. Thanks to him, Lee Duckworth took over my case, and from that moment everything changed.

Lee was absolutely outstanding from start to finish. He completely turned the experience around and restored my confidence in the process. He kept me updated every step of the way, explained exactly where my case was, what needed to happen next, and always made sure I knew what was going on. His communication was excellent, and I never had to chase him for updates. It was clear that he genuinely cared about getting my exchange completed and seeing it through successfully.

Thanks to Lee’s dedication, professionalism, and hard work, what had been a long and frustrating process became smooth and stress-free. I have now successfully moved into my new home, and I honestly don’t think it would have happened without his commitment to my case.

I want to say a huge thank you to Lee Duckworth for everything he did. He is a real credit to the housing association, and his level of customer service was exceptional. I’d also like to thank Stafford Price for listening to my concerns and making sure my case reached the right person. Without Stafford stepping in, I may never have had the opportunity to work with Lee, whose support made all the difference.

Diana Ranger
She is amazing and helped me with everything she can,,she has not ounce said no to me and she has answered all my questions what I've had,,she really is a truly amazing lady,,she works very hard and makes sure all her tenants she deals with are happy with the outcome of work,,I would give 100 out of 100,, that's what a truly loyal lady she really is,,she keeps you upto date with everything what is going on with your property,,couldn't fault her in anyway ,,very reliable and trusting lady.

Diane has been exceptionally helpful and has helped me an my family . every business needs someone like her to work for them if u want help Diane is ur perosn

Elisha Reid helped me out a lot with anti social behaviour I was experiencing Me and the children are forever grateful for her she helped us out a lot and now we are in a better situation because of her she the best would 100% recommend her

I want to give just a 5-star review for one of your staff members, Evrol McKenzie. He did a fantastic job, well done. He was the 4th person to come and find out what was going on about the leak in my bathroom.

But overall, Midland Heart, you need to sort out some of your employees. They have to work properly.

My brand new front door & the damp has gone. And a special thanks to Katie from Midland Heart

Ashish from specialist repairs visited today.
Excellent service

⭐⭐⭐⭐⭐

I cannot thank Abdul Aziz enough for everything he did for me and my daughter during an incredibly difficult and sensitive time. From the very beginning, they treated us with kindness, compassion, and respect, always taking the time to listen and understand our situation.

Their professionalism, dedication, and genuine care made what was an overwhelming process so much easier. Thanks to their hard work and support, we were able to secure a safe new home where we can finally begin to move forward and rebuild our lives.

I will always be grateful for the empathy and commitment they showed us. They truly went above and beyond, and I couldn't have asked for better support. Thank you for making such a positive difference to our lives.

Evrol mckenzie fitted me a new bath today it was a job weldone excellent job I'm very happy evrol a man of excellent he doesn't do things behalf

Had a house visit from Jagjit today and he was so professional. Done a great job at explaining what he’s come to do, used shoe coverings and was respectful in my home. He dealt with the repair area of my property.

The experience of contacting for a repair to be done was made easy.
I'd like to thank all concerned

Very polite

The staff have been helpful, understanding, and have guided me through the process, making sure I knew what steps were being taken and what to expect. It has been reassuring to feel listened to and supported, and I appreciate the effort made to resolve problems promptly.

Thank you to the team for your hard work, professionalism, and commitment to helping residents.

They are very professional.
Listen carefully and try to solve the problem

Thierry and walwin
My experience with them is they did a wanderful job in my houes and they are very kind, repectfully,highly recommend them

Today I had a visit from Jag Clare on behalf of midland heart to complete a damp and mould repair in my kitchen. He was unable to complete as the kitchen requires ripping out to access the areas concerned, waste of time though I can’t blame him, he wasn’t to know. Since last year I have be approved for a kitchen replacement following the ongoing disrepair in my home as well as the severe infestation of rodents and other issues throughout including my garden which was left in a terrible mess after my decking was ripped out to access the sewer. I have made multiple complaints and even though finally i have a date to get new kitchen still are dealing with the other issues as well. Oh and now this review has been amended because my kitchen installation date has now been cancelled. I am absolutely fuming according to the contractors and nothing from Midland Heart.

We have communal gardens, front of our property. We pay every week for these gardens to be maintained.
The grass is up to my knees now & there is no way you can get to the seating area. We dont have a path anymore as the bushes have taken over it.
When rang to ask why no one has been, all you get is, having trouble with contractors. Will be resolved mid June!! We are now nearing end of june & still nothing. Hottest time of the year & we can't sit out in the garden. No one has been for over 2 months. All we get is, we'll pass your complaint on, but still no gardeners AND no mention of a refund either for the service we are paying for but not getting! 😡

Jag hit arrived, he was very polite and helpful with the repaired and needed to be raised

Pleasant got the job done and professional