Correct responses and fairly quick response time. But the chat manager does not know what kind of emails you send your customers... They lack crucial info like nameserver addresses and ftp protocol se... See more
Company replied
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See what reviewers are saying
Hosting plan switch wasn't completed properly, resulting in all my web sites going away. Contacting chat support, took 1 1/2 hours to get a response. Once support started responding though, the pro... See more
Company replied
All my sites are down. I am locked out of my account. IP access to cpanel is blocked because the new 2 stage authentication relies on cookies that get removed when cache is cleared . The support... See more
Company replied
Earlier tonight I requested help downloading a WP blog site sanjosefirst.com In the middle of the set up I was disconnected from your chat room. I re-started and Ambit B walked me through the rest... See more
Company replied
Company details
- Web hosting company
- also in
- Cloud Computing Service
- Cloud storage service
- DNS Provider
- Email service provider
Information provided by various external sources
Web hosting and domain hosting services from Midphase. Established in 2003 Midphase is known for great hosting, great service and great pricing.
Contact info
United States
- www.midphase.com
4.3
Excellent
991 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fool me once...
We've been a Shared Hosting customer for over 10 years. We aren't running email, literally just a website. We are now in DAY 5 of an outage. It took more than TWO DAYS to even get a reply to the ticket I submitted. When they did reply they said "Rest assured, our team is diligently working to ensure a smooth transition of your data." They then closed the ticket, and now on DAY FIVE I had to resubmit the ticket because they've turned off live chat. I'm kicking myself for not quitting Midphase after we had a week long outage in October of 2022.
UPDATE: The reply below asked me to "Please reach out to us directly..." Sounds helpful, but I reached out right away, and two and a half days later I still have heard nothing! My tickets also have received no reply whatsoever. Oh, and the Live Chat is saying "We apologize for the inconvenience, but our chat support is currently offline."
Our site has now been down for 8.5 days and crickets.
I think I've been a client for 18 years now. This is beyond bad service.
14 April 2024
Unprompted review
Reply from Midphase
Hello Dave! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on 'client-escalations@uk2group.support' so we can discuss this and help with a way forward.
Email migration to stackmail is a disaster
Recent email migration to stackmail has gone completely wrong. Midphase's FAQ and knowledgebase haven't been updated to refrect the new imap and smtp server settings. There is no way of phoning tech support. You can't raise a service ticket if your emails aren't working, because they send a 2FA pin to your mailbox. Can't log in to their control panel. Cant do anything. Complete catastrophe for all of my business email accounts.
Monumental FAIL. Keep away.
15 March 2024
Unprompted review
Reply from Midphase
Hello Jeremy! Thanks for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on 'client-escalations@uk2group.support' so we can discuss this and help with a way forward.
I've been with these guys for almost 20…
I've been with these guys for almost 20 years. The last 4 days I can't login to my email or get any help from Tech support. I was on hold for 3.5 HOURS. Technical support sucks big-time. There's no number, you can't get any help. They really are the worst.
I've written 7 emails now for help and nobody can do anything.
27 March 2024
Unprompted review
Reply from Midphase
Hi Danielle! Thanks for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on 'client-escalations@uk2group.support' so we can discuss this and help with a way forward.
It looks like a have resolution to my…
It looks like a have resolution to my problem finally after chatting with 2 techs previously. Soloman was polite and professional and handling multiples Clients in the process
23 February 2024
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
This Talmond Coy
This Talmond Coy, i like what you all do there at Midphase, Thank you.
9 February 2024
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Chat Support a 5 Star
I really appreciated Owen R's. support. I had been waiting on an open ticket support for over 24 hours with no response from Midphase. When reaching back out to chat support for a status on the open ticket, Owen resolved the Server 500 error that had me at a stand still.
8 February 2024
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Daniel from tech support found and…
Daniel from tech support found and fixed my issues fast!
5 February 2024
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Timely response time
Timely response time, explanation of the issue, and a quick and successful resolution.
3 February 2024
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Tech support was able to solve the issue of creating a new search link for Google to scan my revised web site.
Tech support was able to solve the issue quickly and efficiently. Good job!
27 January 2024
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hosting plan switch wasn't completed…
Hosting plan switch wasn't completed properly, resulting in all my web sites going away.
Contacting chat support, took 1 1/2 hours to get a response.
Once support started responding though, the problems were quickly addressed and I'm entirely satisfied.
Knocked off a star for the company, not the final support tech, for the earlier trouble.
26 December 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Excellent assistance, as always.
The helpline was helpful and patient, and solved my problem completely.
25 December 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I rarely need them, but when I do ...
Once again, I hit a snag that I couldn't fix myself and reached out to my heroes at Midphase tech support. And once again, Benjamine fixed my problem and I was back in business. When I think of the painstaking time it takes to get something like this done with GoDaddy, A2, or some of the others my clients use, I'm reminded why I continue to be a loyal customer of Midphase since 2002!!!!!
8 December 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
It has been great working with…
It has been great working with Midphase. I have been with them since 2001, and they have been very responsive.
28 November 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent
Excellent, they helped me with my problem and were very attentive.
27 November 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Happy with Midphase since 2009
I have been a Midphase customer since 2009. I took a cue from my graphic design professor, who was a happy Midphase customer for years. I could say the same -- happy customer for years. The reason I'm leaving this testimonial is because someone from Midphase customer support recommended I change the plan on my original website. Midphase had restructured its plans and it made more sense for me to switch to something else that cost less money and included more features. Customer support here is typically prompt, courteous and professional. This goes above and beyond. Kudos, Midphase. And thank you.
24 November 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Whenever I have tech-supported related…
Whenever I have tech-supported related problems or questions they always go above and beyond to be supportive and helpful. I've been using their services for my domain hosting for over 15 years.
14 November 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Awesome help experience...You have…
Awesome help experience...You have always had my back.
15 November 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Issue was resolved with efficiency
Issue was resolved with efficiency, and great customer service!
14 November 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
UK2 support was great
UK2 support was great. Daniel N took time to listen to my problem and with his help got everything sorted! Thanks Daniel! Much appreciated!
13 November 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Disappointed with company
Disappointed with company. Did not give me opportunity to get verified after I purchase budget-friendly VPS with coupon. Did not elaborate what was wrong either.
23 October 2023
Unprompted review
Reply from Midphase
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