Correct responses and fairly quick response time. But the chat manager does not know what kind of emails you send your customers... They lack crucial info like nameserver addresses and ftp protocol se... See more
Company replied
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See what reviewers are saying
Hosting plan switch wasn't completed properly, resulting in all my web sites going away. Contacting chat support, took 1 1/2 hours to get a response. Once support started responding though, the pro... See more
Company replied
All my sites are down. I am locked out of my account. IP access to cpanel is blocked because the new 2 stage authentication relies on cookies that get removed when cache is cleared . The support... See more
Company replied
Earlier tonight I requested help downloading a WP blog site sanjosefirst.com In the middle of the set up I was disconnected from your chat room. I re-started and Ambit B walked me through the rest... See more
Company replied
Company details
- Web hosting company
- also in
- Cloud Computing Service
- Cloud storage service
- DNS Provider
- Email service provider
Information provided by various external sources
Web hosting and domain hosting services from Midphase. Established in 2003 Midphase is known for great hosting, great service and great pricing.
Contact info
United States
- www.midphase.com
4.3
Excellent
991 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and knowledgeable - resolved quickly
I was having an issue with my emails being bounced. Daniel N. was quick to understand the issue and knew exactly what to do to resolve it. My issue was resolved in less that 15 minutes.
23 June 2023
Unprompted review
Reply from Midphase
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
Great Hosting Company
Great hosting company! Been with them since AN - over 20 years. Fast support!
8 June 2023
Unprompted review
Reply from Midphase
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
Technical support with Midphase is…
Technical support with Midphase is always on point and appreciated, especially as a non tech person.
I'd definitely recommend them to others. I've been with them for years!
6 June 2023
Unprompted review
Reply from Midphase
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
I purchased hosting on 5/7/23 and still no access
I purchased hosting on 5/7/23. I still have no access. I'm using Cloud Flare as my Domain Registrar. I had to put a ticket in (#20338540) to get a response asking where my ticket was in process. That was on 5/20. I got one response but no more and today is 5/25. You guys should be reaching out every other day and explaining where you are in the process and what the ETA is going to be.
If I do not have an ETA by in the morning (5/25/23), I'm going to cancel and get a refund.
And the sad thing is I've used Midphase off and on for 15 years and have NEVER had this kind of problem. I've sent people to you guys as often as I could because I thought it was a good company.
No longer.
25 May 2023
Unprompted review
Reply from Midphase
Hello, Thanks for letting us know about your experience and I'm sorry you've not received a reply to your issue.
Please reach out to us directly at client-escalations@uk2group.support so we can discuss this and help with a way forward.
On 'hold' with support for 54 minutes - and counting…
I've been on 'hold' with the support line for 51 minutes but in position #1 for the last 20 minutes. My site is hosted here and is taking over 3 seconds to get the 1st byte to users. It's taking another 4-5 seconds to render and be interactive. I own the second part (maybe) but the 3-4 second delay from Midphase servers is unacceptable....54 minutes now...in position #1.
25 May 2023
Unprompted review
Reply from Midphase
Hello, Thanks for letting us know about your experience and I'm sorry you've not received a reply to your issue.
Please reach out to us directly at client-escalations@uk2group.support so we can discuss this and help with a way forward.
Fast acting ..
Fast acting ... usually immediate resolution ..
no problems so far...
25 May 2023
Unprompted review
Reply from Midphase
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
Had the pleasure of having Samson O
Had the pleasure of having Samson O. again. I had him before and he did an excellent joy resolving my issue. This time is was an exact repeat. TIMELY - EFFICIENT - POLITE - PROFESSIONAL - kudos!!!!!!!!!!!!!!! 5 STARS
14 May 2023
Unprompted review
Reply from Midphase
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
Great recent experience with Samuel
Haven't spoke to midphase for a while but it was an amazing experience
12 May 2023
Unprompted review
Reply from Midphase
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
It was good to know that I was able to…
It was good to know that I was able to get help from you to solve the problem without having to have a local computer expert, which would have cost us a few dollars.
7 May 2023
Unprompted review
Reply from Midphase
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
yet the problem is not fixed
yet the problem is not fixed, I still have the issou on my system.
5 May 2023
Unprompted review
Reply from Midphase
Hello, Thanks for letting us know about your experience and I'm sorry you're still having trouble. Please reach out to us directly on
client-escalations@uk2group.support so we can discuss and help you forward.
Fantastic customer service
Fantastic customer service. I have had to contact tech support a number of times for routine help, and I am always so happy with the service I receive. The techs are always very helpful, understanding, well informed, and resolve the issue or else explain options or why something can't be done.
4 May 2023
Unprompted review
Reply from Midphase
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
This company has been gutted from what…
This company has been gutted from what it once was by the new owners, THG. They are absolute crap. Email service goes down all the time, and the two-factor authentication they insist on (a good thing) puts you into an endless loop if your email service hosted by then happens to be down.
1 May 2023
Unprompted review
Reply from Midphase
Hello and Thank you for letting us know about your experience and I'm sorry you've not received a reply to your issue.
Please reach out to us directly at client-escalations@uk2group.support so we can discuss and help you access the account.
Our technical support teams are available 24/7/365, you can find our contact information here: https://www.midphase.com/support
No Midphase Support
Unable to log in. The CHI.MIDPHASE.COM log-in panel does not recognize my username or password. Attempts to reach a representative all failed, as no humans answer the phone. Chat does not work. No response to emails. Not sure that the outfit is still in business.
28 April 2023
Unprompted review
Reply from Midphase
Hello and Thank you for letting us know about your experience and I'm sorry you've not received a reply to your issue.
Please reach out to us directly at client-escalations@uk2group.support so we can discuss and help you access the account.
Our technical support teams are available 24/7/365, you can find our contact information here: https://www.midphase.com/support
always awesome midphase..!
27 April 2023
Unprompted review
Reply from Midphase
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Handled my request quickly &…
Handled my request quickly & effectively.
25 April 2023
Unprompted review
Reply from Midphase
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
Great technical support.
I've always really been impressed with the level of support and guidance Midphase technical team provides. I've used them for years. It's been a consistent, incredible experience.
23 April 2023
Unprompted review
Reply from Midphase
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
Customer service
Customer service
What made my experience good is finally getting a response to my questions
17 April 2023
Unprompted review
Reply from Midphase
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
Amit saved me from myself!
I accidentally deleted the database that ran our website.
Amit provided prompt and courteous service and was able to undo my mistake.
14 April 2023
Unprompted review
Reply from Midphase
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
Midphase support has been fast and excellent
As always Midphase support has been fast and excellent.
14 April 2023
Unprompted review
Reply from Midphase
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
This is a terrible company you cannot…
This is a terrible company you cannot trust. I lost everything I have done for 20 years as I trusted this company. Then one day there was an issue and my site was down. I tried to login to their site and was somehow locked out. No big deal right just call and get back in and submit a ticket. We'll they had no phone lines for 2 weeks, and there was literally no way to speak to them unless you submit a ticket, but you have to be logged in. Which I couldn't, so I was stuck with no one I could contact as they literally had no phones! What kind of a hosting company leaves you in the lurch like that! I had to abandon everything and go immediately to godaddy (which I didn't want to). But they were the fastest who could get my site back up! So screw Midphase, they are a horrible company and do not go there!
7 April 2023
Unprompted review
Reply from Midphase
Hi Adam, thank you for reaching out and sharing this review with us. We're sorry to hear about the trouble and ask that you please reach out to us directly on client-escalations@uk2group.support so we can discuss and help with a way forward.
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