Order number 6edf9a2b-53a4-4679-a2fd-8204f8f8a9b4. Horrible experience once again when trying to return the item. The platform doesn't pick up calls even if their online system isn't working. All in... See more
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Bad return process! Had to contact the email support and the chatbot just to get my refund process started after 8 days, when they promise on their website that you will receive the money within 5... See more
Its a second time they make me wrong items or color at what im ordered its they fauld ind i have to pay back for the retur
Incredibly fast shipping - that’s obviously greatly appreciated. Secondly a fairly big selection of otems within most brands. But prices of most items are a bit under general markevalue which is a... See more
Company details
- Online marketplace
- Clothing Shop
- Fashion accessories shop
- Men's clothes shop
- Vintage Clothing Shop
- Ladies' clothes shop
Written by the company
Miinto er en global modeplatform, der forbinder verdens bedst klædte mennesker med et unikt udvalg af premium, luksus og håndplukket lokal mode. Da vi er en markedsplads, ejer vi ingen produkter selv, men i stedet bliver hver ordre omhyggeligt opfyldt af passionerede mennesker, der arbejder i verdens bedste modebutikker. Føler du dig inspireret? Besøg os på www.miinto.dk Hvis du har brug for support, står vores kundeservice klar til at hjælpe dig
Contact info
Prags Boulevard 49, st. indgang 9, 2300, København S, Denmark
- info@miinto.dk
- www.miinto.dk
2.2
Poor
15k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 month
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Beware of Miinto!! It's a scam!!
I bought a designer dress for 700 Euro at Miinto.se and got it delivered from Poland. It was in good condition but as soon as I tried it on I realized it was too big and had the wrong fit. So I packed it back into it's original packaging and sent it back the day after.
Last week I got an email from Miinto with pictures of a completely stained dress. The shop in Poland claimed that it was stained when they received the return, which is absolutetly impossible since I wasn't using make up or lotions. It's obvious that the shop doesn't want to loose out on a good deal, so they have either stained the dress themselves or taken pictures of another dress with stains. Now they are sending a destroyed dress back to me and not refunding me. Miinto doesn't want to take responsibility and refuse to refund me. Beware of this scam company!! Never again Miinto
19 March 2025
Unprompted review
Reply from Miinto Danmark
Hi Maria,
Thank you for sharing your feedback, and I'm truly sorry to hear about your experience. I completely understand how frustrating and disappointing this situation must be for you.
While I realize the outcome so far has not been satisfactory, I want to assure you that we take your concerns seriously. I've escalated your case to our team for a thorough review, and they will be reaching out to you directly via email shortly. Please keep an eye on your inbox so we can continue the conversation and work toward a resolution.
Kind regards,
Ronni, Miinto Customer Success Team
Incredibly fast shipping
Incredibly fast shipping - that’s obviously greatly appreciated. Secondly a fairly big selection of otems within most brands. But prices of most items are a bit under general markevalue which is a big turn on! Bigger selection would be appreciated, at least for me, as a 195 cm, 95 kf athletically built person. I often need XXL with japanese brands, and those items are scarce. But! I make do. 😎 Lastly;
Rock on Miinto. 😻
31 March 2025
Unprompted review
Absolute shit
Absolute shit! I have ordered af pair of sailor shoes from Timberland last summer. Some months ago the sole went up and I made a complain to miinto. At first they Said they could give me 50% of the sales Price back on a coupon, or 30% to my bank account. Then I answered i wanted a full refund because the Whole shoe was ruined! They Then answered back that they now only could give me a refund of the costs of fixing the shoes. So from 50% of the sales Price on a coupon, thats 800kr, to only fixing cost thats 120 kr.
They’re customer service is shit and do not recommend buying anything there!
13 November 2024
Unprompted review
Reply from Miinto Danmark
Dear Mikkel,
Thank you for your feedback. We’re truly sorry for your frustration, and we understand how disappointing this experience has been.
To clarify, our partner boutique initially offered you the option to return the shoes for a refund, but we did not receive a response or the package. After a significant time passed without further contact, you later submitted a new warranty claim, at which point the boutique instead offered to reimburse the repair costs. However, we did not receive a receipt confirming the repair.
We always aim to resolve warranty cases fairly and transparently, but delays in communication can sometimes limit the available solutions. If you have any further questions or need clarification, please don’t hesitate to reach out—we’re happy to assist.
Kind regards,
Ronni, Miinto Customer Success Team
Disclaims any liability in relation to complaints
Bought a pair of Axel Arigato shoes via Miinto. The transaction itself went well. But after I had worn the shoes 12-15 times, the insole of the shoes fell apart, including in one heel. This meant that I could not wear the shoes. I have sent pictures etc. of the shoes and have been offered a 20% reduction or that I could send an invoice if I chose to have them repaired myself. Even though the purchase was made at Miinto, they waive all complaints and say that it is the 3rd party and Axel Arigato who are responsible - very bad experience
29 December 2024
Unprompted review
Reply from Miinto Danmark
Dear Henrik,
Thank you for sharing your feedback. We regret to hear about your experience with your Axel Arigato shoes. At Miinto, we connect customers with independent boutiques across Europe, and as such, complaints regarding product quality are handled in accordance with the policies of the boutique that fulfilled your order.
We always strive to offer fair solutions in such cases, including compensation or assistance with repairs. We understand that this may not have met your expectations, and we truly appreciate your input as we continuously work to improve our service.
If you need further assistance, our customer service team is happy to help.
Wishing you a great day!
Pauline, Miinto Customer Success ⭐️
Fantastisk quality product for the good…
Fantastisk quality product for the good price and very good service. Thanks
23 February 2025
Unprompted review
I bought a package from minto and haven’t received it
I bought a package from minto, Uggs Tasman Chestnut, I haven’t received the package but they received my money for the package.
I ordered the shoes in the start of November 2024 and now I’m in the new year February 21th.
They gave me an impossible opportunity buy printing out a paper to fulfill it in hand so I could send it to them.
1st if all I do not have a printer, so I didn’t have any chance to print it, and 2nd I was going on a vacation to Africa at the period they wrote to me.
They gave the 3 days to print it out send it or they would close the investigation of my shoes.
The shoes was send to Germany not Denmark. Baddest customer service ever I have not experienced anything as bad as minto they have a worse customer service than the McDonald’s ice cream machine.
11 November 2024
Unprompted review
Reply from Miinto Danmark
Dear Villad,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve faced. We understand how frustrating this situation has been for you, and we truly regret the experience you’ve had with our customer service.
At Miinto, we strive to offer timely and effective support. Regarding the delivery issue, we understand that circumstances such as your lack of access to a printer and your travel plans have made the process more difficult for you, and for that, we are truly sorry.
We would like to resolve this issue as quickly as possible for you. We kindly ask you to reach out to our customer service team once more so we can explore alternative options for completing the return investigation and get you the support you need, regardless of the printer situation. Your satisfaction is our priority, and we want to find a solution that works for you.
We also apologize for the confusion regarding the delivery, and we will review this internally to improve our processes going forward.
I wish you a great day!
Pauline, Miinto Customer Success ⭐️
I received the jacket as a Christmas gift
I received the jacket as a Christmas gift, which is why I was unable to return it within the 14-day return policy.
I find it very strange that I was initially offered a 30% refund or a gift card for 50% to avoid a complaint and cover the costs you claim would be necessary to remove the stains. You also state here that these options are not available if I file a complaint. Then, the reason for rejecting my complaint is that the jacket was not returned within 14 days of purchase? Well, in that case, I will definitely never buy Christmas gifts from you again.
I sought advice from a clothing store that sends garments for dry cleaning, and they advised me to file a complaint, as they were quite certain the stains were oil marks from production and could not be removed.
I can now confirm that I have since taken it to be cleaned, and they were unable to remove the stains.
24 December 2024
Unprompted review
Reply from Miinto Danmark
Dear Margarita,
Thank you for sharing your feedback, and I sincerely apologize for the issues you’ve encountered with the jacket.
I completely understand your frustration, especially since it was a Christmas gift, and you were unable to return it within the usual 14-day return policy. I’d like to clarify that, during the Christmas period, we extend the return window, allowing customers until the 8th of January to register returns. Given that, you were within the time frame to inform us about the issue.
In future, we kindly ask that customers check items for any issues and contact us as soon as possible, ideally before wearing the item and removing the tags and packaging. Once the item has been worn, it becomes difficult for us to determine when or how the issue occurred, making it challenging to address the complaint.
Once again, I apologize for the inconvenience and thank you for your understanding.
Best regards,
Esther, Miinto
Extremely long delivery time
Extremely long delivery time.
It seemed to be a Danish site but the product came from Italy with ups. Still waiting for the product after three weeks.
6 January 2025
Unprompted review
Reply from Miinto Danmark
Dear Kristian,
Thank you for sharing your experience.
Miinto is Danish, but is a platform where all products you find online are shipped from stores both in Denmark and many other countries.
With that said, I'm sorry to hear you are experiencing a longer delivery time than our 1-6 business days. We would very much like to investigate the matter and have therefore requested more information. However, you are also welcome to contact us via email or our live chat.
Looking forward to hearing from you.
Have a great day.
Kindly regards,
Sarah, Miinto Customer Success.
They partner with mafia-like "boutiques"
They partner with mafia-like "boutiques" that Will Scratch your return to avoid issuing a refund, and miinto Will side with them despite providing photos of a perfect item before postage.
16 January 2025
Unprompted review
Reply from Miinto Danmark
Dear Joao,
Thank you for sharing your feedback. We sincerely regret to hear about your experience and understand how frustrating this situation must be for you.
At Miinto, we take immense pride in partnering exclusively with the finest boutiques across Europe, ensuring that our customers receive impeccably curated luxury fashion items. Each of our partners undergoes a meticulous vetting process before joining Miinto, providing you with the trust and security you deserve when shopping with us. We hold our boutiques to strict standards to ensure fair and transparent transactions for all our customers.
If you still have concerns regarding your return, we would love the opportunity to investigate further and assist you in reaching a fair resolution. Please reach out to our customer service team, and we will do our best to support you.
We truly appreciate your feedback, as it helps us improve. We hope to restore your confidence in Miinto and provide you with the experience you deserve.
I wish you a great day!
Pauline, Miinto Customer Success ⭐️
I never recieved my package!!
I never recieved my package, and now Miinto are refusing to refund my money, what an absolute scam of a company...! They don´t care about their customers at all, just their customers money...! Now I have to contact my bank and so forth to try and get my money back... Its not worth thge risk shopping with this scam of a company...!
18 January 2025
Unprompted review
Reply from Miinto Danmark
Dear Christian,
thank you for taking the time to provide feedback on your recent shopping experience at Miinto.
I am sorry to hear that you have not received your order.
With over 15 years of experience as an e-commerce platform, we have naturally established careful processes and will continuously keep you updated on the status of your order and case. We at Miinto strive to achieve the highest level of customer satisfaction.
We thank you for your patience and understanding in this case. We truly appreciate your trust and will strive to resolve your issue as quickly as possible.
I wish you a great day!
Pauline, Miinto Customer Success ⭐️
Cannot recommend this company
Cannot recommend this company. Got my package but after 3 weeks and several attempts to contact Miinto no respons and no return label and now it is no longer possible to return package
24 December 2024
Unprompted review
Reply from Miinto Danmark
Dear Pia,
thank you very much for taking the time to give us feedback about your purchasing experience. I am sorry to hear that there were issues with the return.
I would like to apologize for the delayed response from our customer service! We are currently receiving a large number of emails and inquiries, which may lead to delays in our responses. I appreciate your understanding during this time.
You can find all important information about our return process on our website under Returns and Complaints in our frequently asked questions section.
Please also use this section to ensure a successful return.
If you have any further concerns, our customer service is available to assist you at any time.
I wish you a great day!
Pauline, Miinto Customer Success ⭐️
Did not receive the product and no info…
Did not receive the product and no info from Miinto and the shop. Money is already taken from my account
10 December 2024
Unprompted review
Reply from Miinto Danmark
Dear Henrik
Thank you for your review. We sincerely apologize for the inconvenience caused by not receiving your product and for the lack of communication from our side. This is not the experience we want our customers to have, and we understand how frustrating this situation must be.
We would like to investigate this matter immediately. Please contact our customer service team with your order details, and we will work to resolve this as quickly as possible. If your product cannot be delivered, we will ensure you receive a full refund promptly.
Your feedback is important to us, and we will use it to improve our processes and communication.
Kind regards,
Martyna
Miinto Customer Service
No one informs me that the order has…
No one informs me that the order has been cancelled. No emails, no notifications! When I curious write about status for my Christmas presents, I get a chat bot and a half hearted reply!
Really bad!
17 December 2024
Unprompted review
Love miinto.dk
Love miinto.dk , very fast delivery, very helpful and fast answer's and they make very often very good discounts, really good site , my favorite
26 November 2024
Unprompted review
As always very kind and fast customer…
As always very kind and fast customer service. Thank you ☺️
9 December 2024
Unprompted review
Horrible delivery experience with UPS…
Horrible delivery experience with UPS and their useless app and text messages. I have experienced this before, but had forgotten that I promised myself not to buy anything from a web shop that uses UPS. Will not happen again
6 December 2024
Unprompted review
Reply from Miinto Danmark
Kære JG,
Tak fordi du delte din feedback med os. Vi beklager oprigtigt den ulejlighed, du har oplevet med leveringsservicen. Vi forstår, hvor frustrerende det kan være, når forventningerne ikke bliver indfriet, og vi beklager, at UPS ikke leverede det serviceniveau, vi stræber efter på vegne af vores kunder.
For at betjene dig bedre i fremtiden vil vi gerne informere dig om, at vi tilbyder en ekspresleveringsmulighed gennem DHL Express. Denne service giver et pålideligt og effektivt alternativ for at sikre, at dine ordrer ankommer hurtigt og problemfrit.
Vi værdsætter din feedback, da den hjælper os med at forbedre vores tjenester og tilbud. Hvis du har yderligere spørgsmål eller har brug for hjælp med en fremtidig ordre, er du velkommen til at kontakte vores kundeserviceteam.
Tak for din forståelse og tålmodighed.
Med venlig hilsen,
Nick
Miinto Customer Success
Wrong item received twice in a row.. very dissapointing experience…
I had a very dissapointing experience with shopping by Miinto. I purchased a bathing suit and received a wrong product. I sent Miinto an e-mail which took long for them to reply to. When they finally did they said that I should return the item and the money should be replaced. They forgot to send me a return label. Furthermore they recommended me to try and order the bathing suit again, which I then did. Sadly AGAIN the wrong item was received. I have afterwards written to Miinto Customer Service but I still have not received an answer from them. Very upsetting and bad service.
12 March 2024
Unprompted review
Reply from Miinto Danmark
Kære Cecilie Marie Damgaard,
Tak fordi du gjorde os opmærksom på dette problem. Vi beklager oprigtigt den ulejlighed og frustration, du har oplevet med dine seneste ordrer.
At modtage det forkerte produkt ikke én, men to gange, er forståeligt nok frustrerende, og vi beklager de fejl, der er sket. Det er tydeligt, at vi ikke har levet op til de høje standarder for service, som vi stræber efter at opretholde.
Vi beklager forsinkelsen i vores svar og den manglende returlabel. Vi gennemgår i øjeblikket vores processer for at sikre, at sådanne fejl ikke sker i fremtiden, og at vores svar er rettidige og hjælpsomme.
For at løse dette problem hurtigt vil vi prioritere din sag for at sikre, at du modtager det korrekte produkt eller en fuld refundering. Vi er forpligtede til at rette op på dette for dig.
Tak for din tålmodighed og forståelse, og for at give os muligheden for at tage hånd om disse problemer. Vi værdsætter din feedback og håber at genoprette din tillid til at handle hos Miinto.
Med venlig hilsen,
Nick
Miinto Customer Success
I had regretted a purchase
I had regretted a purchase, and the chat robot worked perfectly!
Thx christian
20 November 2024
Unprompted review
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