Mikaandsammys Reviews 

Ordered and received notification within 24 hrs that the UPS label was printed, but UPS hasn't gotten the shipment yet. Waited a week and still no change. Emailed their customer service and no reply. I began to wonder if I got scammed. After reading other reviews here, I see they are slow shippers and don't have great customer service. I'd have to agree.

Wow my dog is in heaven, the cow ears and bones keep her busy all day, she a pittie and a BIG chewer, thanks again.

My dogs love their product. However, there customer service is terrible. It takes a century for the order to arrive and in the meantime they send 4-5 emails on discounts for future products. If they spent lest time on emails and more time on product fullfillment, they would have happy dog parents. Automated shipping doesn't expedite things (although it should). I placed an order Thursday and had to call on Monday (despite authorizing them to charge an overnight ship fee, they did not respond). This is the third time I have had to call after placing an order so be patient after placing an order and allow a minimum of two to three weeks with free shipping as they have no other method of shipping.

Terrible . I ordered mid July , emailed and tried to call them. I received 4 emails back and they were all different responses . Finally I revised an email Aug 6th that they were sending me replacements . We shall see.
I will never buy from them again.
If I could give them zero stars I would .
Shame on this company, if it really is one .

Nope!
They sent me molded treats! I sent a picture they said the green was parsley.
I sent another pic of the MOLD and they said “let me take care of that”. A month later I message them “where is my replacement” and they say sorry! We just refunded you. You can rebuy. lol what a joke. Don’t give this company any money!

The WORST BUSINESS I've ever dealt with. Ordered the small bones for my 2 small dogs. They arrived in a box with brown paper stuffed around them, nothing else. When I opened the box the stench of liquid smoke overtook my house. The "small "bones were so large only a huge dog would be able to chew on them. They were almost 1/2 the size of my dogs heads. When I put them down for my dogs neither would go near them...I tried everthing...they new better I suppose.
So I called the business, left a message... RESPONSE. Left a message on their Facebook page, NO RESPONSE. Send them an email, NO RESPONSE. Then yesterday, I received an email from the owner wanting me to leave a review. You can probably imagine what I wrote. These people are completely irresponsible and dishonest. There are many worthy companies you might want to give your business to.

Two of three bones splintered. I have a 60lb golden. The whole idea of paying so much is their guarantee that they won't splinter. Splintered bones can cause obstructions and significant damage to a dog.

They did splinter- and I sent them pictures. And still have not heard back from them. Not the mom and pop operational vibe they brag about, is it?

I don't know how someone wrote that their Chihuahua chipped pieces of the bone marrow from M&S. I ordered a 5 pack of the medium sized bones for my 56lb pit/lab mix and he's never splintered or chipped a single one. He had absolutely zero problems with them so much so that I was satisfied enough with the safety that I'm now a repeat customer. Their customer service is excellent. They usually take only 1 business day to answer email inquires. Yes, shipping does take little longer than most online retailers but I've never not had a package arrive. I've already placed 3-4 orders in the past year and they all arrived intact and as expected. Their prices match their quality. What applies to us as humans also applies to our dogs....cheap quality costs less and higher quality costs more so you get what you are willing to pay for. I have no complaints about M&S so I'm going to continue being their loyal customer.

Contacted them regarding safety concerns after every single bone chipped and had sharp shards come off after less than 2 hrs (one is a chihuahua, not a super aggressive chewer). Sent in pictures of every single bone as proof. Response summed up as "end of life, reuse and fill with peanut butter" I again responded with my account is new, bones chewed on for less than 2 hours and I'm concerned about the safety, bone shards can kill". I expect a chip here or there but literally every single bone had big chunks easily bitten off and left sharp edges behind. I couldn't take my eyes off my dogs while chewing on them.They have a 100% satisfaction guarantee (at the time my account was 2 months old, proving that these were not old bones my pups had been chewing on for a year). No solution offered and did NOT honor the company policy that is posted on their website. They just cancelled my account and notified me by email, "Your account has been cancelled". I consider this fraudulent business practices. I would not have purchased these expensive bones.

I wish I had read reviews prior to ordering. I ordered about $70 worth of bones to try it out. I was told 2-7 business days and I was ecstatic! I received a confirmation email following my order. After 14 business days, I emailed them asking when I would receive my order. My dog then unexpectedly passed away. I immediately emailed them to cancel the order. I received an email three days later saying my order had JUST been shipped and it would be an additional 2-7 business days. I emailed them immediately asking them again to cancel the order. I received the box a week ago which is now 2.5 months after my original order. I still have received zero response on how to return my unopened box. Zero customer service on their part.

I recently purchased 3 of the large split antlers which are approx $71. The second day they started breaking apart and sharp pieces were coming off of them. I took them away from the dogs and contacted Mika&Sammy's. They requested a photo which I sent. No response from them aftr that. I would not recommend purchasing the antlers. Threw mine away.

I saw their ad on Facebook and decided to give them a try. My 2 dogs love to chew and are aggressive chewers. Both dogs, (Mastiff and German Shepherd) love the bones. I bought 8 of them and so far they are still working on the first one after 2 days. I saw reviews about splintering and have not seen that happening so far. As far as price they are a little higher than the competition but as far as I can tell they are a little higher in quality so the price seems justified. When my dogs have exhausted the supply I will likely buy more. For now we are fans of Mika & Sammy.

I gotta be honest, I was expecting much more. My eight month old golden retriever “puppy“, went through a medium size bone in less than an hour got all the good stuff of it now she doesn’t want it for the price I paid I expect much much more. These are really no different than any other bones out there.
They would be good if they were third of the price. I will not be ordering these again, unless the price comes down.

My dogs love these bones and although they dont splinter, they can break chunks off which is not good either. The smell is atrocious and stays on the dogs fur & paws...BIG YUCK!!! And both of mine got diahrea after chewing on them

I ordered them and they came in less than a week.
Dog is going nuts for them but I ordered them for when I travel.. So far so good

My Puppy Otis loves the bone they smell like their right off the grill and they don’t crack or splinter. I believe they’re the best out. Don’t even need to be in the frig.
5 stars they need 10 stars
I’m buying 5 next time.

Ordered the smoked bone marrow bones for my 3 dogs. The whole room stinks of the smoke, the dogs' fur smells like the smoke. Couldn't stand being in the same room with the bones. I had to put them outside in the garage. Sure I can get my money back for the UNUSED bones. That's not a 30 day money back guarantee! I also have to pay for the return which is a heavy packet. So disappointed. Should return my money and allow me to donate the unused bones to an animal shelter.

I echo the sentiment here. My dog loves the products but so got one of the smoked chicken tender jerky treats in November that wasn’t right. I contacted them but they never responded. I called to speak with someone but it rang but no option to leave a message. They send barrages of emails to buy their products filled with “meaningful” dog stories but they do not care about your dog or your needs. I highly recommend not purchasing from this company due to poor customer service & significant delivery delays. I never leave negative reviews but I’m fed up with this company.

Horrible! So disappointed. My pups love their bones, great quality however, it takes weeks to receive an order. Tracking # don’t work. Order only finally showed up after responding to a comment on their IG page about not receiving my order after 3 wks. Every bad review I’ve read here is 1000% true. I experienced the exact same issues. No one returns calls. Customer service is horrible. I placed a second order hopefully things had gotten better but they had not. Experienced the same horrible experience. I did see they are building a 30k sq ft facility now. Makes sense why they can’t get orders out. I don’t expect things will improve. Sad because my pups love their bones. I’ve never found anything like it until Mika and Sammy’s. So disappointed.

I've submitted three big orders over the past year. They do take a long time to arrive and the tracking numbers/expected delivery dates provided are useless. But after 2-3 weeks all my items have arrived each time and my dog loves them. I have not had to contact customer service and I do see that can be a terrible hassle. I also have not used any special sale codes or discounts, nor recurring subscriptions. Other reviews make me wary but my items have arrived in great condition several weeks late each time.