Milborrow Chimney Sweeps Reviews 

Wonderful chimney sweeps. Efficient, knowledgeable,quick,everything cleaned up afterwards.With no need to use the computer, really nice ladies at the end of the phone , who call you to remind you that the time is right for the next clean, and I like being able to pay over the phone rather than the internet. Good old fashioned company values.

I recently had my chimney swept and I was very impressed with their service. They did a professional job, cleaning, I'm very happy with the results and would highly recommend them to anyone in need of a chimney sweep.

It’s not in any way the engineers who made this work so unpleasant, it’s the mgt. Dispute with customers is clearly sport for them, just look at other reviews and how feedback is niggled at.

Our frustration at the delay met with adolescent bickering which defies belief, from a firm so ready to remind us of their royal connection (attained by the last generation of mgt I understand).

Even when we explained that so much of the issue was their tone and manner and a limp apology was offered, the final bill is delivered with stomach turning sass - it just tops off a completely rubbish engagement.

Unless you were used to resorting to it, why would you need to send an invoice draped in threat, quoting legal precedent for late payment fees (8% above base!) and a bunch of other threats, all in the main body of the note. Not reserved for the footnotes ….

Don’t get me wrong, we have a working fire now, but it just feels like .. yep we got really burned.

Over to you….

We had problems with our chimney stack. After sending pictures to milborrow, they let us know it was very urgent and had scaffolding up and people making it safe within days. More extensive work was done shortly after that. All work has been completed to a very high standard and we have been kept informed throughout. All our questions have been answered fully and knowledgeably. The fireplace is better than we've ever known it. Absolutely delighted with the work and wouldn't hesitate to use Milborrow again.

I have just used Millbirrow for a chimney sweep and what an amazing service it was. From start to finish I can’t fault them, the engineer who turned up talked me through the entire process and really took care of my home. Thank you again and I will certainly be using you from now on

Clean efficient and did the work on time as agreed at price estimated.

Thank you

Very professional company!
Called us for an annual reminder, was easy to find a suitable date and sweep was friendly and nice. Did a super job will defiantly be using them again next year.

Really disappointed at the service. It has been awful and dragged over the period of a year.

Last year, I asked Milborrow to quote and install a bioethanol fire. The sent someone around who said he was there to do an [unneeded] "gas check" and was unabl to provide such a service. He seemed to have no idea what we had asked for. We had to pay for this despite it not being needed and what we had asked for not being provided.

This year we again requested for details and installation of a bioethanol fireplace. I made it very clear that this was needed before Christmas and I was assured it would be possible. Again, someone came round who had no idea we had asked for this service. I had to talk them through the space that needed to be measured, show them the emails and specifications from Milborrow etc - none of which they had. Just to say this person was very pleasant and responsive so I noted that they had provided a good service.

I was told that we would be provided with the quote in a few days. Over a week later, still no quote. Rang up and was spoken to, in my opinion, quite condescendingly and finally given one later that evening. Now being told they cannot do installation until January. Really shocking and terrible.

My experience is that this company promised me something they have not honoured and cost me the opportunity of securing another provider.

Terrible service level. Cancelled on us twice with little notice.

1st visit booked for early October and they had to cancel, then couldn't rebook us for another two weeks. We waited in all day on the rescheduled appointment only to be called late afternoon and informed yet again they had to cancel last minute. Our fireplace is our main source of heating and after contacting them about this second cancellation we are informed that the best they could offer would be another long wait (2 weeks)! Very poor given both cancellations were on their side and the time wasting involved. Dreadful customer service experience sadly. Looking for an alternative, reliable service.

It was a pleasure and delight to receive a genuine chimney sweep at our wedding to help foster good luck for the marriage, the sweep was very well received by our guests as was his feline companion.
Fantastic addition to our big day and helped make it all the more special for both Groom and Bride!

We’ve had Milborrow now for 6 years, an excellent firm, their sweeps are the best. Our latest, Jack, took the service to another level, polishing the hearth and pipe to boot. Top class!

We found this company excellent. It dealt with the non working gas fire and it is now working as it should. The very helpful man who came also cleaned the chimney. No mess was made in any of the work and we were more than pleased with the quality of the work. The date for the work to be done was adhered to.

Two chimneys cleaned by Olly yesterday. He was very efficient and left the place clean and tidy, so much so you wouldn't know he'd been. Great service.

Quoted £125-£250 for pressure test
Obviously, (although a small s 2 storey standard terrace house) they charged the maximum. 🙄
The 2 young lads that came, were however lovely and could not fault them or there helpful knowledge, so thank you guys!
To confirm, they did not take the cage off as stated in your reply.
My gripe is the 2 phone calls and 4 texts after wanting the money from my wife.
Paid in full 3 days later when i got home from being away with work, but somehow felt in the back of my mind it was not a company i would want to deal with again.

We can highly recommend Milborrow Chimney, everything they said they would do happened. The work carried out was excellent and so clean ( not easy dealing with soot and bird nests ) The open fire over Christmaa was magical and also cost saving on our heating bill.
Sue Smith

Take no notice of the few negative reviews on trust pilot! I have used Milborrow Chimney Sweeps several times. They are always very easy to deal with, helpful on the phone when booking or making an inquiry, arrive on time, do the job quickly and with zero mess, and at a very reasonable charge. This year they kindly squeezed us in just before Christmas on request. Not much more to ask for really. Thanks very much.

I’ve used Milborrow Chimenys for several years. Thank you again for an efficient service.

Just had a log burner fitted, can’t praise the guys enough - even standing on a ladder in the p—ing rain fitting a new pot! Great job, very tidy in their work and they run on tea. What more could you want?! Thoroughly recommended.

Avoid at all costs. Because that is what you will be in for. All costs. I was quoted £1500 for installing a stove but somehow received a final bill for £3276. Their employees are clearly there to find dodgy ways of increasing the bill. Pretentious owners who treat all their customers as cash cows.
An insult

I've used Milborrow for a number of years and they have always been on time, polite, well priced, friendly and efficient. I'd highly recommend them!