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MilitaryPlaques.com is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and GSA-approved supplier of handcrafted military and government plaques. Since 1991, we’ve served all branches of the U.S. Armed Forces, federal agencies, universities, and veteran organizations worldwide. Each plaque is carved from kiln-dried mahogany and officially licensed by the Department of Defense, ensuring accuracy and authenticity. Our work is trusted at The Pentagon, The White House, and by local units across the nation. We provide free design mockups, no setup fees, and worldwide shipping, with a proven record of reliable, on-time delivery. Our mission is simple: to honor service and tradition with plaques that reflect excellence, history, and respect.
1905 Twisting Pine Court, 46544-6881 , Mishawaka, United States
3.9
17 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Really no major problems . Just seemed to take quite awhile to get the finished peace but was worth the wait.
Reply from MilitaryPlaques.Com
Hi John ... thanks for the kind words. I'll pass this on to the whole team.
I have purchased several plaques from your company in the past. The attention to detail in your workmanship and artistic quality is always exceptional. Keep up the good work.
Reply from MilitaryPlaques.Com
Hi Andrew, many thanks for the support. The team is standing by lto assist you with your next project! R/ MilitaryPlaques.com Team
Beautiful product. Great quality plaque. Excellent updates received. Nice job.
Reply from MilitaryPlaques.Com
Thanks George - We appreciate the feedback and really happy the product matched expectations.
Good product. But sourcing in Asia resulted in product being delivered weeks later than indicated at the time of order.
Reply from MilitaryPlaques.Com
HI Michael,
Replying with the same information we gave you in January this year:
Hi Michael,
Thanks for your patience in waiting for our response.
First, we are really glad that the product in terms of quality met with your expectations.
We are concerned that your order for a custom hand carved, hand painted plaque took longer than anticipated. We are disappointed our team did not adequately keep you informed of your order's status.
Here's the time line:
Oct 16- order received and design artwork confirmed by you via email with our staff confirming with you "Standard production time is approximately 6 to 8 weeks."
Oct 17-Nov 28 Plaque was hand carved, painted and finished
Nov 28- Approval Photo sent to customer
Nov 28- Customer approved
Dec 05- Bulk Shipped to our distribution warehouse
Dec 18- Received our distribution warehouse
Dec 23- Dispatched our distribution warehouse
Dec 27- Received by customer
Total 10 weeks that included the holidays.
OK So production was more or less on time and the holiday shipping dragged the delivery out but 10 weeks would be an average time from order to delivery with a 6-8 week production window.
I'll be talking with our staff to overview our comm's processes especially at peak times such as the holiday season.
To answer your question about where the plaques are made, they are made at our workshop at the former Clark AFB in Clark Philippines. The workshops are 100% US owned and operated and we share an industrial zone with other US operations such as the likes of Texas Instruments, Nike and Coach. These traditional mahogany plaques have been primarily supplied out of the Philippines to the US military since the Philippines was a US colony.
Again, very happy to hear that you like the quality of the work, sorry to hear it took a little longer than expected.
If you are in need of another item from us, please drop me a note first at john.morgan@militaryplaques.com and I'll arrange a voucher for you.
VR/
John Morgan
Got the CCATT plaquefrom them and it was excellent work. My son loves it.
I ordered a plaque from this company. 2 days later they emailed me and said the price on the website was too low and I needed to pay more. Very unprofessional and also more than I wanted to spend so I said I would be open to canceling the order. They then told me that there was a 5% charge for canceling an order. What the !??! I am not sure what the deal is with this company. I would recommend you look someplace else.
Reply from MilitaryPlaques.Com
Hi Mark .... this is the first I've heard of this. Let me get back to you as soon as the office reopens on Wednesday
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Hi Mark, I've had a look at the emails and your order etc. Seems that the pricing on the site was incorrect. That's on us. So I can arrange either to have the plaque made at the price paid or refund you 100%. Let me know what is best for you. I'd rather you went through with the order so we can get you this fantastic item!
With regard to what our sales and support staff said. They were being over zealous with applying the rules. Yes, cancelled orders have a restocking fee. *BUT* your cancellation request was due to *OUR* error so not extra fees should be applied in this case.
Again, apologies for the mix up. Let me know which way you want to go on the order and I hope you see this for what it is, a genuine error and an inexperienced staff member adding fuel top the fire and when the smoke clears you can alter the review for the better.
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Hi Mark,
We have not heard from you so I have arranged for a 100% refund to your account. Our accounts reconcile accounts on Fridays so the refund will be processed tomorrow (17 October 2025). It may take a few days to appear back on your account.
The offer to carry through with the order at the incorrect price you paid still holds should you want to push through with that let me know. My direct email is john.morgan@militaryplaques.com
Taking over 10 weeks now still waiting on my order.
Reply from MilitaryPlaques.Com
HI Shakhriyor - Sincerest apologies for the delay in getting your custom desk nameplate to you. At the time of your order we had a large number of bulk orders come in. This caused some backlog of orders across our customer base. One of those delayed orders was yours. Since this event we have placed a great deal of new resources into capacity and processes (https://www.militaryplaques.com/apc/we-heard-you-our-commitment-to-better-service) and while this was too late to prevent you being disappointed it's our hope that this case would be the last of its kind
aif ai could give less than 0 I would. They take your money, and hope you dont follow up. athan when you follow up they say 8 werks!!! For decal!!!or a plaque!?!? Run, dont walk , RUN away fraom this thieves. Im still waing 3 months later for 1 plaque! Better Biz Bur is getting notified. And Likely the FBI. Criminals.
Reply from MilitaryPlaques.Com
The custom, hand made wooden plaques the customer ordered have been finished within our standard production period of 4-6 weeks. It takes time to carve the wood, ensure it's cured correctly, do the hand drawn layout, the hand carving, hand painting and of course finishing and QA. Our products are not some plastic mass produced trinkets but high quality pieces. We have been in business since 1991 and have dealt with everyone from cadets to Presidents. We are a vastly experienced and professional company and our staff from our artists to customer service personnel act in a way to reflect that professionalism.
The customer ordered on July 13, 2023. The order consisted of 2 pieces of 7" round painted wood plaques representing the Department of State Seal. As per our standard operating procedure, even with 'common' design of plaque such as this we require the customer to sign off on the artist design/layout before we start the hand carving. We first requested this from the customer by email on July 14 and again on July 18 and again on July 21 and followed up with a phone call (to voice mail). In fact, it was not until August 1 that we received the email confirmation from the customer stating that the artwork was approved.
The text of the customer's email was: "yes it is fine....but the process is absurd." Upon being told the order would take 6-8 weeks from that point he replied "This is the worst transaction Ive encountered in a long time."
Please note that all the pre-approval and processes are clearly given on our website and in the terms of business. So, on August 1 we have a time line of 6-8 weeks to get the product to the customer.
On 15 September we emailed the customer the detailed photographs of the 2 finished plaques. We also called his number and left a voicemail. He replied with this email:
"Criminals"
"What is the excuse now? Im still waiting for my product. Plz advise.
What a sham. Im going to enjoy reporting you. If my item is not
processed and I am not provided tracking number Im going to bring the
heat. Ill not stop."
We have attempted to contact the customer again since the receipt of this email. He has not answered our calls and has not answered any further emails. He has published complaints with the BBB and TrustPilot and maybe others.
The American Plaque Company and the staff of the MilitaryPlaques.com website have acted in an extremely professional manner and kept to procedure and timelines as we are contracted to do. The customer has been confrontational, rude and plainly difficult from the outset.
We are still awaiting the customer's approval of the 2 finished plaques and will ship these to him as soon as that approval is received.
I have had the WORST experience with this company I would highly advise against using this company for any military gifts. I ordered a plaque for a service members going away almost a month and a half advance. I was sent the wrong mock up of my product and wasn’t sent the correct one until a week later. Knowing I would not receive my order in time I tried to call multiple times to have the order cancelled and was constantly given the run around. My supervisor called and after a lengthy discussion was told we would receive a refund and was even asked for an address to send the refund check. A week later I received another email saying a refund was not possible because the product was done and ready to be shipped. That was a lie! The service member has since left the command and I still do not have the gift and am currently in a battle with the company to get my money back because they are incompetent.
Reply from MilitaryPlaques.Com
We do deeply regret this whole situation, but we can honestly say it was not of our making. It is our belief that either you did not understand the 4-6-week delivery timetable or had the wrong leaving date for your colleague.
Currently, our offer to ship the plaque to Japan still stands. On the matter of the refund, we stand by our staff and our clear policies on custom orders. No refund will be given.
Throughout the MilitaryPlaques.Com website and especially thru’ the checkout process customers are reminded that standard delivery time is 4-6 weeks.
American Plaque Co. has been in the business of supplying world class plaques to soldiers, sailors and airmen as well as Presidents for nearly 30 years. During that time, we have taken pride in our customer service, our processes and our commitment to get items delivered on time and to specification.
With the two points above in mind, let’s look at the order you placed with MilitaryPlaques.com. The order was placed on December 12, 2019. That gives a standard delivery date of between January 12 and 26, 2020.
From the information you have offered us it seems that the person for whom you purchased the plaque left for Japan early January 2020. Our question is then why did you not order the plaque using our well-advertised express service that GUARANTEES 2-week delivery to the door?
At that time, and on multiple occasions since, we have asked you if you wanted the plaque express shipped to your colleague in Japan. An offer you have refused on every occasion to accept.
With regards to your requests for cancellation. When you first contacted us to try to cancel the order our staff informed you that they’d report back to their ‘higher ups' and revert. They took your refund details as a matter of SoP and no confirmation of the cancellation.
When our VP looked at the request and saw that the plaque was indeed in production he informed you that the item could be shipped to Japan (with payment of addition express shipping fees) when finished but no cancellation was possible.
However, let’s assume that your colleague’s deployment was unexpected and not due to you a calendar error on your part. As set out in the terms and conditions of sale we cannot accept cancellation of custom orders such as yours. This stance is supported by the likes of PayPal and credit card companies whose policies on custom, made-to-order items also reflect this.
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From your statement above, taking your points in order
1) Stating you ordered 6 weeks in advance of your colleague’s deployment is quite simply incorrect. The order was confirmed December 12.
2) Mock-ups are there to ensure that what goes into production is correct. It’s not uncommon for designs to go through numerous reiterations prior to production. This was not a delay. It was SoP.
3) We have your voice mails and emails on file. You were never given the ‘run around’ and our communication to you was always courteous and helpful.
4) No refund check was ever agreed to.
I spoke with John and he sorted out the problem with that particular order. I have since submitted a different order and I'm extremely satisfied with the plaque and service I received. I will resume business with this company. Dan
The plaque was made exactly to the specs I sent them. They sent me a draft for what it would look like and I could have made revisions - but I didnt. They created what I had imagined it would look like. Moreover, my son loves it ! He took over his former boss’ position when she retired and it was a perfect match to the large wood office desk he now occupies👍👍👍👍👍
Everything about their products were outstanding. I ordered a deskplate for myself that I've wanted for years and I ordered a special one for Christmas for a friend of mine from the Marine Corps. Their prices are reasonable & their work is outstanding.
Reply from MilitaryPlaques.Com
HI Minis - Happy to hear that we met the mark! Hope to do more work for you in the future. Best regards The MilitaryPlaques.Com team
Reply from MilitaryPlaques.Com
Hi Barbara, As every plaque we do is made individually it means all items are custom made. But we are especially proud of getting special custom designs like this perfect. Best regards The MilitaryPlaques.Com team
excellent quality and detail. exactly like the ones I was replacing. prices were fair and equitable.
Reply from MilitaryPlaques.Com
Martin - Many thanks for the review. We are glad that we were able to meet your exacting standards! Best regards The MilitaryPlaques.Com team
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