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Milk & Blush Reviews 

1,056
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 314 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, highlighting the hair's softness, shine, and seamless blend, often noting its impressive longevity. The customer service and staff receive frequent commendation for being helpful, quick to respond, and providing excellent support, including accurate color matching. However, some customers noted concerns regarding product quality after washing, describing it as becoming thin or matted, and experienced order issues due to misleading shade listings or confusing website information, sometimes resulting in incorrect items or non-delivery.

What people talk about most

Product

People report positive experiences with the product, highlighting the incredible quality, softness, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the hair as amazing, thick, soft, and... See more

Customer service

Customers had positive experiences with customer service, often describing it as amazing, excellent, and... See more

Order

Customers consistently note ambiguous experiences with order, with some praising quick responses and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Milk & Blush enough. I’ve tried multiple clip-in extension brands, and none come close to this quality. The hair is unbelievably soft, shiny, and silky, and it blends perfectly with... See more

Company replied

Rated 5 out of 5 stars

I ordered clip-in extensions from Milk & Blush almost three years ago, and I’m genuinely impressed. I chose the dark brown shade, which matched my natural hair perfectly and blended seamlessly. Yo... See more

Company replied

Rated 5 out of 5 stars

I’ve been a Milk & Blush customer for a while now and the quality has always been amazing. My first set lasted me a FULL year with proper care, which is why I came back for my next one. There was... See more

Company replied

Rated 5 out of 5 stars

The BEST hair extensions i have ever tried. I love hair extensions and ive tried a variety of different kinds from Amazon to top quality brands. I did not know what having quality hair was like until... See more

Company replied


Company details

  1. #15 of 22 best companies in Hair extensions supplier
  2. #8 of 10 best companies in Hair Extension Technician
  3. #87 of 107 best companies in Hair product shop

About Milk & Blush

Written by the company

For over two decades, Milk & Blush has been helping you achieve longer, fuller hair with our luxury human hair extensions.

Award-Winning Hair Extensions

We’re passionate about creating transformative hair experiences with premium-quality hair extensions designed to blend seamlessly and look natural. Trusted by professionals and loved by customers worldwide, we specialise in 100% Remy human hair extensions that deliver salon-worthy volume, length, and style at home.

Shop Clip In Hair Extensions Shop Professional Hair Extensions

We're Here to Help

Our expert team is dedicated to exceptional customer service, fast delivery, and expert guidance every step of the way. We’re proud to have earned thousands of five-star reviews from our loyal community.

Join the Milk & Blush family and discover why we’re a top-rated choice for hair extensions on Trustpilot. From colour matching to styling support, we’re here to help you love your hair again.

We offer worldwide delivery and free express delivery to our UK customers with orders over £50.

Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,056)

310 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered fill ins by mistake

Ordered fill ins by mistake, so decided to send bk the second I got them, then would order a full head when refund was given. No refund was given said the seals had been broken… customer service not for me so will order from another company

28 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Sam,

We’re unable to match your details to any order and have requested further information.

As per our returns policy, items must be returned in the same condition they were received. However, we always aim to work with our customers.

Please contact us with your order details so we can assist further.

- Milk & Blush

Rated 5 out of 5 stars

Stunning hair! Would recommend

Perfect hair and a great match, really soft just what I wanted would certainly recommend!

30 March 2026
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Reply from Milk & Blush

Hey Katie,

Thank you so much for leaving your lovely review ✨

We’re so happy to hear the hair was a perfect match and just what you wanted! we hope you love it! and we really appreciate your recommendation 🤍✨

Rated 1 out of 5 stars

Refund not received

I ordered from milk and blush and decided to return my item as the match wasn’t quite right. I had planned to order another shade. I had not received any notification of my return being received or any return processed 2.5 weeks after it had been received (confirmed by tracking). Upon contacting customer services they initially responded very quickly however as soon as I was able to confirm my return was received by them I have had no further communication despite sending daily emails and still have not received my refund. Really disappointed as I did plan to order again.

5 April 2026
Unprompted review
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Reply from Milk & Blush

Hi Vicky,

We’re unable to match your details to any order and have requested further information.

Refunds are issued within 1-3 business days of receiving the return, unless it arrives unidentified or breaches our returns policy.

Please contact us with your order details and return tracking so we can assist further.

- Milk & Blush

Rated 5 out of 5 stars

My blonde hair extentions

Easy to order online, quick delivery and very good quality, very pleased

27 March 2026
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Reply from Milk & Blush

Hi Alison,

Thank you so much! We’re so pleased you love your extensions and had a smooth experience with us 🤍

We hope to help again soon!

Best,
Milk & Blush xx

Rated 5 out of 5 stars

Had such a great experience with Milk &…

Had such a great experience with Milk & Blush. I realised after ordering that I’d picked the wrong shade but Ellie from customer service was so helpful and sorted it out for me straight away. She made the whole thing completely stress-free and I can’t wait to receive the product. Thank you again!

2 April 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi lovely,

Thank you for your kind words! We’ll be sure to pass this on to Ellie. She'd be happy to know she could help make everything stress-free for you 🤍

We can't wait to help again soon!

Best,
Milk & Blush xx

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. They were fabulous from start to finish. I’m impressed with my product as well. Highly recommended. Thank you Milk & Blush

2 April 2026
Unprompted review
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Reply from Milk & Blush

Hi Mira,

Thank you so much for your lovely review! We’re so glad you had a great experience and love your hair 🤍

We can't wait to help again soon!

Best,
Milk & Blush xx

Rated 5 out of 5 stars

Ellie assisted me with a refund as I…

Ellie assisted me with a refund as I ordered the wrong colour and she was so helpful! Thank you so much great customer service!

1 April 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Alex,

Thank you so much for sharing your feedback!

We’re so pleased Ellie could help – we’ll be sure to share your kind words with her 🤍

Best,
Milk & Blush xx

Rated 5 out of 5 stars

Exact Shade Match 💛 Perfect Extensions

I emailed the team at Milk & Blush to work out which shade I should get, and when I say they got it SPOT ON, I mean it. The hair extensions I received could literally be my own hair it’s identical. Amazing quality and I’m so happy with the confidence it’s already given me 🥹 I ordered some filler extensions and actually ordered more straight after my first pack came. Thank you so much x

1 April 2026
Unprompted review
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Reply from Milk & Blush

Hi Carys,

Thank you so much for your lovely review 💛

We’re so pleased to hear the shade match was perfect for you. Our team always aims to get it as accurate as possible, so it’s great to know you’re happy with the result. It means a lot that you came back for more extensions as well.

We’re glad they’ve given you that extra confidence, that’s exactly what we want for our customers. Thank you again for your support

Best,
Milk & Blush

Rated 5 out of 5 stars

I can assure you the team are to…

I can assure you the team are so helpful and make you feel like your super cared for. I recently ordered my lovely hair to my old address and with hours of me emailing the team asking for help to resolve this they were fast, supportive and kind. Just shows helping someone you don’t know can go a long way. I hope the team are proud of them self and wish them all the best 🫶🏼

31 March 2026
Unprompted review
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Reply from Milk & Blush

Hi Ruby,

Thank you so much for your kind words!

We’re really glad we could help resolve this for you quickly and make the process a little less stressful. Our team always aims to be as supportive and responsive as possible, so it’s lovely to hear that came across.

We truly appreciate your support and hope you love your hair.

Best
Milk & Blush Team

Rated 5 out of 5 stars

The hair came in great packaging the…

The hair came in great packaging the shade matches so well and the hair is incredibly soft!

1 April 2026
Unprompted review
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Reply from Milk & Blush

Hi Chanell,

Thank you so much for your lovely feedback 💛

We’re so pleased to hear you’re happy with the packaging, shade match, and softness of the hair. It means a lot to us that you’re enjoying your extensions.

Best
Milk & Blush Team

Rated 1 out of 5 stars

At first I thought these hair…

At first I thought these hair extensions were great because I loved the color and they felt soft and silky. But after they were installed, they were noticeably thinner than other brands I have used in the 10 years I’ve used tape ins. But I still would have purchased them again (and just added a few more) until it came time to remove them. It took my stylist forever to get them out, due to the glue they use being incredibly tacky and nearly impossible to get out of my hair. Again, I’ve used many brands and have never experienced this problem. When I contacted the company to inquire if there was a special remover for their brand, they replied to my email two days later with a link to their “special” remover, but it was a dead link with no results found. I still am not able to find whatever type of remover is needed for these extensions. I am very disappointed in this brand and won’t be using again.

28 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Kristina,

We’re unable to match your details to any order and have requested further information. This is not a complaint we’ve received from other customers, so we’d like to clarify which remover you are using as this is unusual to hear.

Please contact us with your order details so we can assist further.

Milk & Blush

Rated 5 out of 5 stars

Perfection

Perfection! The hair is Amazon the quality is brilliant the match is exceptional and they done so well in assisting me asap when I ordered the wrong colour by mistake it was no problem this is defo going to be my go to for extensions now as it’s so hard to find decent ones this place AMAZING!

31 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Laura,

Thank you so much for your review ⭐️⭐️⭐️⭐️⭐️

We’re so pleased to hear you’re happy with the quality and shade match, and that our team could quickly help when you needed to change your colour. It’s great to know we’ve become your go-to for extensions.

We truly appreciate your support and kind words.

Best,
Milk & Blush

Rated 1 out of 5 stars

Awful contact only done by email I have…

Awful contact only done by email I have sent multiple take ages to respond ordered hair extentions paid expressed delivery
I was chasing as my hair was not shipped and needed the I spent over £300 for them to tell me not in stock why give option to buy it and to have express delivery money scammers
I been trying to get new hair or refund they are ignoring me

30 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Tanya,

Thank you for your review.

We’re sorry for your experience. Having checked your correspondence, we can see that all emails were responded to within business hours and your order has been cancelled as requested.

We have also double checked the product listing, there is a notice showing the item as pre-order only. We’re unsure why this may not have appeared for you on this occasion, but we sincerely apologise for any inconvenience caused.

Best,
Milk & Blush

Rated 5 out of 5 stars

I’ve tried lots of different brands for…

I’ve tried lots of different brands for hair..
Milk and blush is by far my favourite- and I wouldn’t go anywhere else now.
Hair stays soft,Shiny and thick, doesn’t shed or snap when you brush or wash..

My new fav hair company 🩷

28 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Jemzie,

Thank you so much for your lovely review ⭐️⭐️⭐️⭐️⭐️

We’re so pleased to hear that we’ve become your favourite and that you’re happy with the softness, shine and overall quality of the hair. It’s great to know it’s holding up well with wear and care too.

We truly appreciate your support.

Best
Milk & Blush Team

Rated 5 out of 5 stars

Reliable

Reliable, quick response and amazing customer service and care 🤍

26 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Layla,

Thank you so much for your kind review 🤍

We’re really pleased to hear you found our service reliable and responsive.

We truly appreciate your support.

Best
Milk & Blush

Rated 5 out of 5 stars

I love this company and their products…

I love this company and their products are outstanding. I returned an item recently and cannot fault their customer service .
Prompt and professional throughout.
I will definitely be buying from them again .

27 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Thank you so much for your lovely review, Amanda 💛

We’re so pleased to hear you love our products and had a positive experience with your return. Providing prompt and professional service is really important to us, so it’s great to know this came through.

We truly appreciate your support and look forward to your next order.

Best
Milk & Blush Team

Rated 5 out of 5 stars

Incredible customer service!!

Incredible customer service!!! So helpful and answered all the questions I had giving me some great advice. Amazing service thank you x

26 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Victoria,

Thank you so much for your lovely review, Victoria.

We’re so pleased to hear our team could help answer your questions and provide useful advice. It’s great to know you had a positive experience with our service.

We truly appreciate your support.

Best
Milk & Blush Team

Rated 5 out of 5 stars

10/10 for everything!

I emailed on Friday for a colour match, the response was so quick and so helpful! I ordered the next day and they arrived 2 days later, beautifully packaged and the absolute perfect match for my hair. As someone who never wears extensions I am honestly blown away with the quality and how amazing my hair will look for my wedding after they were put in for my trial today. Thank you!

20 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Jenny,

Thank you so much for your lovely review!

We’re so pleased to hear how helpful and quick the colour match process was, and that your extensions arrived promptly and matched perfectly. It’s great to know you’re happy with the quality, especially for such an important occasion.

We hope your hair looks amazing on your wedding day.

Best
Milk & Blush Team

Rated 5 out of 5 stars

Great customer service

Great customer service! So quick and helpful when replying. Definitely recommend ❤️

25 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi Chloe,

Thank you so much for your kind review ❤️

We’re really pleased to hear you found our team quick and helpful. It means a lot that you would recommend us.

Best
Milk & Blush Team

Rated 5 out of 5 stars

Very helpful, colour match is perfect.

I normally buy tapes, to create a multi tonal colour. And the hair quality is absolutely amazing. But after recently taking them out for a break I got the clip ins. And they are amazing! Madison helped me colour match my hair after buying the wrong colour. Very efficient , willing to help and dispatched even quicker 😍 absolutely love them! And the colour match is next level.

24 March 2026
Unprompted review
Milk & Blush logo

Reply from Milk & Blush

Hi, thank you so much for your lovely review 💛

We’re so pleased to hear you’re happy with both our tapes and clip-ins, and that the quality continues to meet your expectations. It’s great to know Madison was able to help with your colour match and get everything sorted quickly for you.

We truly appreciate your support and are so glad you love them.

Best
Milk & Blush Team

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