Millennium Garages Reviews 

11,169
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 641 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the online reservation process quick and simple, making it easy to secure a spot before arrival. People consistently appreciate the affordable downtown parking rates compared to other nearby options. Drivers mention that entering and exiting the garage is completely seamless thanks to reliable license plate readers. However, some people mentioned that unexpected street closures and detours made it nearly impossible to reach the garage during local events. Reviewers also noted that pre-paid parking fees went to waste when they were forced to park elsewhere due to blocked roads.

What people talk about most

Location

Reviewers highlight ambiguous aspects of location, frequently praising the convenient proximity to downtown... See more

User experience

Clients share positive opinions on user experience, noting that the app is simple to use with seamless entry... See more

Price

Reviewers express great satisfaction regarding the affordable rates, noting that booking online in advance... See more

Website

Consumers find website satisfaction high, noting that the online order process is straightforward and quick... See more

Payment

People report ambiguous experiences with payment, noting that online booking offers excellent discounts and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Registering online, and paying a discounted rate makes sense. License plate readers make entry and exit easy. BUT, what happens if I arrive before my scheduled time, or leave after my scheduled time... See more

Rated 5 out of 5 stars

We called while driving to Chicago for a weekend business event. We had a room at the Congress Plaza Hotel. Our map search showed Grant Park South as a good fit. The gentleman on duty was extraordi... See more

Rated 5 out of 5 stars

Great rate and convenience when staying in the east Loop or New East Chicago area. Also loads of level 2 charging available without idle fees which makes overnight charging possible. Finally, prepay... See more

Rated 5 out of 5 stars

I found it very convenient to book ahead of time and see what it will cost. One idea for improvement - provide clear information about when book-ahead customers can enter and exit garage BEFORE they f... See more


Company details

  1. Valet parking service
  2. Car accessories shop

Information provided by various external sources

Millennium Garages - Millennium Garages offers affordable daily, multi-day, and monthly parking options at four convenient locations for Chicago residents, commuters, and tourists.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(11,169)

578 reviews in the last 12 months

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Rated 5 out of 5 stars

When we came to return to our car we…

When we came to return to our car we got confused because we came in through a different entrance upon returning. This was about 10pm on 11/13/25, a Thursday night and a security guard who happened to be there personally escorted us all the way to our car. That was very excellent service

12 November 2025
Rated 5 out of 5 stars

QR code

There should be any statement you are going to send pass QR code to "Parker " somewhere in the your reservation pages.

19 November 2025
Rated 5 out of 5 stars

I found it very convenient to book…

I found it very convenient to book ahead of time and see what it will cost. One idea for improvement - provide clear information about when book-ahead customers can enter and exit garage BEFORE they finalize their reservation. I.e. they have to enter on or after their check-in time, and leave on or before their check-out time. No leeway for arriving a few minutes early. This will allow customers to adjust their entry time according to how confident they are in their time of arrival.

11 November 2025
Rated 3 out of 5 stars

The parking itself was fine

The parking itself was fine, but the stairwell and elevator and hallway were filthy. There was a lot of trash and a homeless man sleeping in the stairwell which also smelled like a urinal. There was food and other stuff smeared and spilled on the ground. It was super convenient and the online process was easy and had a great price, just the actual going from my car to outside was gross.

16 November 2025
Rated 5 out of 5 stars

Easy parking in Millenium Park garage.

I recently parked in the downtown Chicago Millenium Park Parking Garage. I reserved a parking spot on the app the day before. When I got to the garage, the entrance gate recognized my license plate and raised the gate without me having to scan anything. The same thing happened on my exit from the facility. Very easy. Will use again when I need to have my car downtown.

10 November 2025

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