Millets - Aberdeen Reviews 

396
TrustScore 4.5 out of 5

4.7

157 Union Street, AB11 6BB Aberdeen, GB


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See what reviewers are saying

Rated 1 out of 5 stars

I ordered a camping chair from Millets online and paid an extra nearly £5 for next day delivery - my old camping chair was broken and so I needed one in a hurry. The camping chair didn't arrive for f... See more

Company replied

Rated 5 out of 5 stars

A good range of quality outdoor gear available at some very competitive prices. Was helpfully assisted by Neil who showed great product knowledge and customer service. His real world experience also s... See more

Company replied

Rated 5 out of 5 stars

The variety & choice of all brands, Footwear . With a great big thanks to Miilets staff member Leigh. Who gave outstanding help + advice on suitable brands of footwear as well the 15 - 20% discount... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the two young boys working. They saw that I had left one of mine outside with the dog and came to let me know thw dog was welcome qhich made for a much smoothet shopping experie... See more

Company replied


Company details

  1. #64 of 89 best companies in Outdoor clothing and equipment shop
  2. #65 of 122 best companies in Activewear shop
  3. #36 of 57 best companies in Bags and luggage shop
  4. #61 of 78 best companies in Camping Shop

About Millets - Aberdeen

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 157 Union Street, AB11 6BB, Aberdeen, United Kingdom

  • 01224 536996

4.7

Excellent

TrustScore 4.5 out of 5

396 reviews

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4.7

All reviews

(396)

5,344 reviews in the last 12 months

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Rated 4 out of 5 stars

Alex was very friendly and helpful…

Alex was very friendly and helpful while I picked out new footwear.

4 September 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Hi,

Thanks for your feedback.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Visited the Aberdeen branch to buy some…

Visited the Aberdeen branch to buy some hiking boots. Alex and Kyle were both very helpful and had some excellent recommendations.

21 August 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Was served by Alex and Kyle whilst…

Was served by Alex and Kyle whilst shopping for DofE items. Both were friendly and personable and helped me find the items that I needed and gave great advice.

27 August 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 4 out of 5 stars

Very helpful

Hi
was seved by Matthew on 24th August, he was very helpful and gave advise on boots i was looking at.
thanks for your help.

24 August 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Hello,

Thank you for providing your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

I was in the Aberdeen branch on the…

I was in the Aberdeen branch on the 24th of August to look for advise on walking shoes .Matthew was very helpful and advised me on what shoes to buy .I felt he knew what he was talking about .I tried on shoes and bought them.

24 August 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Alex helped prep me for big hike

Worked with staff member Alex to kit myself out for my first ever hiking trip to the Isle of Skye next month, good prices and great service :)

21 August 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Exceptional Service

Visited the Aberdeen store where we received exceptional customer service. Thank you to Kyle, his supervisor and the team for your help. Based on today's experience we will certainly be repeat customers.

13 August 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Good choice and a good price

I was looking for a new pair of boots, which had to be in a large size and wide fitting. The shop had several comfortable and well-fitting pairs available and Kyle was able to provide very useful guidance on the plus points of each pair. I'm very happy with the ones I got. They're just what I needed and at a very good price. Great service from both the staff in the shop that I dealt with.

1 August 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Thanks to Kyle and Leigh at the 157…

Thanks to Kyle and Leigh at the 157 union street Millets, I managed to decide on a pair of waterproof hiking shoes and also wonderful insoles to provide a good arch.
Their service was friendly and peppered with product knowledge. I can’t thank both of you enough ;) I enjoyed my time shopping in this shop for the first time, stress free !

14 July 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customers care

Kyle was very professional, patient and knowledgeable.He helped me to make a perfect choice.Thank you Kyle:)

12 July 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Kyle and Alex were super helpful

Kyle and Alex were super helpful. I bought sandles and a rucksack for my son. I had no idea what rucksack to buy and they helped me to pick one the correct size and within my budget.
They even adjusted all the straps so the bag fitted my son well adding weights so he could feel what it was like when full. 10 out of 10 for service. I highly recommend

11 June 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I bought a pair of Scarpa walking…

I bought a pair of Scarpa walking boots in Aberdeen today. I was served by Ali who was very engaging, very helpful and clearly understood the product I wanted to suit my needs. People like Ali make shopping much easier due the customer.

9 June 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

Great service. Staff very knowledgeable about the product I was looking for. Great prices for quality products.
Highly recommended

20 May 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Bought a pair of Merrell shoes

Bought a pair of Merrell shoes. Staff were fantastic. Manager offered to order other colours if not in store. Ali helped at till when it came to Forces Discount. Great staff, sadly road works outside are causing lower footfall.

17 May 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very friendly and knowledgeable staff

I went in looking for trail running shoes and Alex was very friendly, knowledgeable and helpful. I left very happy with a great pair of trainers for a fab price!

10 May 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I visited Millets with my daughter to…

I visited Millets with my daughter to get equipment for her Duke of Edinburgh expedition,and we were absolutely delighted with the service we received. Ali the shop assistant was incredibly helpful and knowledgeable. He guided us through exactly what we needed to buy and made sure we got the right gear.He even took time to properly fit the rucksack, which was a huge help. Excellent customer service. Thank you Ali.

9 May 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

On April 25th I went with my daughter…

On April 25th I went with my daughter to see if we can find some good hiking shoes for her to wear. I had a great experience with Ben as he was very helpful and gave us advice on some of the details about the shoes.

25 April 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I went to Millets in Aberdeen on Monday…

I went to Millets in Aberdeen on Monday 21st April.
I have some disabilities and would like to commend Leigh and Kyle for being extremely understanding and helpful.
I hope you will pass my appreciation on to these staff.

Best wishes,

Fiona McNeill

21 April 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Aberdeen Millets

Aberdeen Millets: Looking for Berghaus T Shirts and very helpful assistant Leigh searched for and found the required sizes on racks and from new stock boxes to complete the sale. Very positive and patient salesperson.

19 April 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Alex and Ally was class in helping me…

Alex and Ally was class in helping me get my purchase and general knowledge of outdoors equipment. Very grateful to have met these professional gentlemen

18 April 2025
Unprompted review
Millets - Aberdeen logo

Reply from Millets - Aberdeen

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

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