I ordered a camping chair from Millets online and paid an extra nearly £5 for next day delivery - my old camping chair was broken and so I needed one in a hurry. The camping chair didn't arrive for f... See more
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A good range of quality outdoor gear available at some very competitive prices. Was helpfully assisted by Neil who showed great product knowledge and customer service. His real world experience also s... See more
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The variety & choice of all brands, Footwear . With a great big thanks to Miilets staff member Leigh. Who gave outstanding help + advice on suitable brands of footwear as well the 15 - 20% discount... See more
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Excellent service from the two young boys working. They saw that I had left one of mine outside with the dog and came to let me know thw dog was welcome qhich made for a much smoothet shopping experie... See more
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Company details
- #65 of 90 best companies in Outdoor clothing and equipment shop
- #65 of 122 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #61 of 78 best companies in Camping Shop
About Millets - Aberdeen
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
157 Union Street, AB11 6BB, Aberdeen, United Kingdom
- 01224 536996
4.7
Excellent
396 reviews
Asks customers to review
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See how their reviews and ratings are sourced, scored, and moderated.
I wasn't sure which rain jacket to buy
I wasn't sure which rain jacket to buy, Neil was very pleasant and helpful and he pointed me in the right direction.
23 May 2024
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Neil Aberdeen Millets
We went into the Aberdeen shop for some items in support of my sons coming Duke of Edinburgh trip. We were assisted by Neil who was friendly and knowledgeable and gave some very useful advice. Overall an excellent experience I am very happy to recommend this branch.
18 May 2024
Unprompted review
Reply from Millets - Aberdeen
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Fantastic service from Neil when we…
Fantastic service from Neil when we were buying necessities for my daughter's bronze Duke of Edinburgh expedition.
6 May 2024
Unprompted review
Reply from Millets - Aberdeen
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Reply from Millets - Aberdeen
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Millets Customer Care Team
Excellent advice from Neil
Excellent advice from Neil who helped us get just the right equipment for our trip.
6 May 2024
Unprompted review
Reply from Millets - Aberdeen
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Aberdeen
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Warm and knowledgeable service
Warm and knowledgeable service from Alex and the team, we arrived damp and tired, and left ready for anything the outdoors had to throw at us. Exemplary customer service.
2 April 2024
Unprompted review
Reply from Millets - Aberdeen
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great advice every time
Neil is always knowledgeable and gives me great advice on outdoor clothing and equipment. He always makes sure I buy the right thing for me and within my budget. Thank you!
29 February 2024
Unprompted review
Reply from Millets - Aberdeen
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Friendly and helpful
Friendly service and helpful advice from Temi and Neil. I’m happy I got the best jacket for what I needed, and at a great sale price.
28 February 2024
Unprompted review
Reply from Millets - Aberdeen
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Returns not easy
Size I ordered didn’t fit, expense and needed a printer to return and get to returns location 10 miles away near this in mind when ordering if you live rurally and don’t have a printer
3 February 2024
Reply from Millets - Aberdeen
Hi Kevin,
I hope you're well and thank you for taking the time to leave us a review.
I am sorry to hear that you may not be happy with the returns process.
So we can discuss this further, please can you email us at onlinereviews@millets.co.uk and quote us the Trust Pilot reference number TP6762 along with the order number and the full billing address including postcode.
Kind regards,
Maria,
Millets Online Review Team.
Highly recommend- especially for the beginner hikers
I went to the shop in Aberdeen to buy a pair of hiking shoes.
Neil had assisted for shopping and gave professional advices.
I am a beginner hiker- so didn’t know much about the shoes and socks and how they made difference. He spent quite a time to help me understanding those and advised on how to find the right fit.
I was very happy to get the right help at the shop.
11 February 2024
Unprompted review
Reply from Millets - Aberdeen
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Reply from Millets - Aberdeen
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great customer service
I was served by connor get advice about waterproof jackets. Definitely learned more about waterproofs
8 February 2024
Unprompted review
Reply from Millets - Aberdeen
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Goretex treatment supplies.
Needed to get some Goretex washing and reproofing supplies. Staff were really helpful in sorting out my request. Got exactly what I was looking for and at a fair price. Really pleased with the service.
31 January 2024
Unprompted review
Reply from Millets - Aberdeen
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great product bought a pair of boots on…
Great product bought a pair of boots on store - then ordered a pair for my wife then a 2nd pair for myself
31 January 2024
Reply from Millets - Aberdeen
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Went in to buy a knife and first aid…
Went in to buy a knife and first aid pack
The store person Alex was very friendly and helpful. Will come back
30 January 2024
Unprompted review
Reply from Millets - Aberdeen
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Jenny was a great help
Jenny was a great help, got good advice and all my kit !
29 January 2024
Unprompted review
Reply from Millets - Aberdeen
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Aberdeen
Hi Corsair,
Thank you for taking the time to leave a review.
I am so sorry that you have had this experience with the delivery and service when ordering with us.
In order for us to investigate this further please contact us at onlinereviews@millets.co.uk including your review reference #TP47235 within the subject and contents, followed by your order number, full name, billing address.
We look forward to hearing from you.
Regards,
Chelsie.
Millets Online Review Team.
I went in to find some camping clothes
I went in to find some camping clothes. Had a very good selection to pick from and not a bad price either. As I went to pay I was served by a member of staff called Mike a believe? Really friendly and had a good chat:) hopefully this gets back to him and he gets rewarded because he’s doing himself and the business proud! (In the Exeter store)
21 January 2024
Unprompted review
Reply from Millets - Aberdeen
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Very helpful staff
Very helpful staff, especially Leigh who help me find what I was looking for and got it off the top shelf for me.
14 January 2024
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
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