Staff in store were fabulous in helping me choose a North ridge jacket for my grandson as berghaus were all out stock .girl was lovely knew her products .sad to see shop closing .I'd definitely keep h... See more
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I came in and bought some hand warmers with my husband. As we entered we were greeted with a smile and a hello which was an excellent start to my visit as it is rare to see politeness from the youth... See more
Company replied
I bought a beautiful hat. I came into millets looking for a hat to buy as a gift for my daughter who is returning (only for Christmas I don’t like her enough to keep her around) from a boarding schoo... See more
Company replied
Not sure if the staff are rude because the store is closing down, or if the store is closing down because the staff are so rude that there's now a lack of customers. I don't know what you're going thr... See more
Company replied
Company details
- #66 of 90 best companies in Outdoor clothing and equipment shop
- #65 of 123 best companies in Activewear shop
- #36 of 58 best companies in Bags and luggage shop
- #61 of 79 best companies in Camping Shop
About Millets - Andover
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
29 High Street, SP10 1LJ, Andover, United Kingdom
- 01264 316877
4.9
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Bought some walking boots for my son…
Bought some walking boots for my son and a few other bits for his DofE kit. The assistant was really helpful and had great customer service. Pleased with our purchases. Thank you 😊
18 September 2022
Unprompted review
Reply from Millets - Andover
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Excellent service while trying on boots
17 September 2022
Unprompted review
Reply from Millets - Andover
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Excellent in all ways
Excellent in all ways. Shop visit to look at a pair of shoes to replace some well worn faithfulls. Left with another two pairs of Merrels, after very helpful advice from Charlie, along with the sizes required being in stock.
16 September 2022
Unprompted review
Reply from Millets - Andover
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Millets amazing team
7 September 2022
Unprompted review
Reply from Millets - Andover
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Very helpful and knowledgeable staff.
I went into the store for a pair of Berghaus walking boots this afternoon, and was served by Ethan. He was very helpful and knowledgeable about the products, and I am very pleased with my purchase. Thank you!
8 September 2022
Unprompted review
Reply from Millets - Andover
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great customer service by Thomas
Great customer service given as always by Thomas, so friendly & knowledgeable. A pleasure to visit the Andover Store
3 September 2022
Unprompted review
Reply from Millets - Andover
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Staff were friendly and incredibly…
Staff were friendly and incredibly helpful.
1 September 2022
Unprompted review
Reply from Millets - Andover
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Today I visited Millets in the High…
Today I visited Millets in the High Street in Andover to buy a rucksack. There were plenty to choose from covering many brands and capacities. Just about every rucksack was offered at a hugely discounted price. The one that I wanted was beyond my reach, but a member of staff retrieved the item for me and was very helpful throughout.
I always try Millets first; I have never been disappointed with any of my purchases or their service.
31 August 2022
Unprompted review
Reply from Millets - Andover
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Fantastic experience
Fantastic experience - ethan went above and beyond :)
28 August 2022
Unprompted review
Reply from Millets - Andover
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Great help from Cheryl
Great help from Cheryl, found the perfect shoes for my walk. Great service.
26 August 2022
Unprompted review
Reply from Millets - Andover
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Bargain
Was passing Millets in Andover when I saw Vegas folding chair. It was £40 reduced to £19. A lovely lady served me, she was very helpful and friendly. A young man fetched the chair from the warehouse. Lovely store will definitely return.
21 August 2022
Unprompted review
Reply from Millets - Andover
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Thomas was lovely and friendly while i…
Thomas was lovely and friendly while i was purchasing & the other colleague (who's name I didn't grab) was very helpful in helping pick out some things for my camping trip!
18 August 2022
Unprompted review
Reply from Millets - Andover
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Great staff and good discounts
The staff are always approachable and provide you the best discounts available to you. Would happily go there again!
13 August 2022
Unprompted review
Reply from Millets - Andover
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Thomas was very helpful with my visit…
Thomas was very helpful with my visit today. Loads of useful advice! Thank you
12 August 2022
Unprompted review
Reply from Millets - Andover
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent and attentive servicee from…
Excellent and attentive service from polite and keen staff. Thomas provided great customer service.
12 August 2022
Unprompted review
Reply from Millets - Andover
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Great customer service by Thomas really…
Great customer service by Thomas really helpful and always ready to help
10 August 2022
Unprompted review
Reply from Millets - Andover
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Always great service.
Great service as always in here! Friendly, honest, knowledgeable staff and the store has lots of choice! Highly recommend. Fantastic service. Thomas is amazing and helps me find the most suitable products. Both Ethan and Thomas have been very helpful.
7 August 2022
Unprompted review
Reply from Millets - Andover
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Top rated shopping experience
Had a great shopping experience today in Andover Millets store! Managed to finish off purchasing the last bits for our camping trip and it was all thanks to the helpful assistance of Ethan, he was very helpful, informative and friendly. After struggling to find a table to sit a family over 4+ Ethan advised on the table I was looking at and some sturdier tent pegs. Walked out there with more than I bargained for but meant we 100% camping ready! Would highly recommend this store and their friendly assistance! Thank you Ethan!
1 August 2022
Unprompted review
Reply from Millets - Andover
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Went in for a tent and came out with a…
Went in for a tent and came out with a whole load more kit! Well done Thomas - a lovely chap who clearly loves his job.
1 August 2022
Unprompted review
Reply from Millets - Andover
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Pleasant visit
Great staff and service, nice and tidy store. Workers helped me find what I needed 👍
29 July 2022
Unprompted review
Reply from Millets - Andover
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
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