I had such a fantastic experience at Millets thanks to Doug. He took the time to understand exactly what I needed for my first backpacking trip and patiently talked me through the different option... See more
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See what reviewers are saying
Great service, quick and easy and Doug pointed out the offer that I’d have otherwise missed, saving me money in the process! Such a valued business in our town.
Company replied
Went in today for the second time this week to get some last minute supplies for a camping trip this weekend and on both visits I had amazing customer service, the staff were proactive in helping, g... See more
Company replied
The manager was publicly berating and demeaning the junior member of staff. This is not acceptable behaviour and as a customer is very uncomfortable. When I went to the counter to pay both carried on... See more
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Company details
- #65 of 90 best companies in Outdoor clothing and equipment shop
- #66 of 123 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 78 best companies in Camping Shop
About Millets - Chippenham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
17/18 High Street, SN15 3ER, Chippenham, United Kingdom
- 01249 472533
4.9
Excellent
975 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff member (Vicki)
Helpful staff member (Vicki) - friendly and store had what I needed. Great prices.
14 October 2025
Unprompted review
Reply from Millets - Chippenham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Chippenham
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Excellent service ,&the best walking…
Excellent service ,&the best walking boots ever!
8 October 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Reply from Millets - Chippenham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Really helpful guys
Really helpful guys, advised on teenagers walking boots and DofE suitability
4 October 2025
Unprompted review
Reply from Millets - Chippenham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
perfect service from Karl very helpful…
perfect service from Karl very helpful 👏 thanks buddy 👍
3 October 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Water proof trousers.
Extremely helpful staff, Karl, and bought just what I wanted. We don’t have a Millets in our neck of the woods so whenever I’m visiting our daughter in Chippenham I always pop into the store where everyone is always friendly and helpful.
10 September 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
First class Sunday service!
The team member had reserved me some emergency ponchos (£2), as my husband had phoned the store earlier in the day to request this. I found the team member very friendly & helpful. He said that they had plenty in stock. I bought 2 more as they were needed and were priced so reasonably. He took a genuine interest in our short chat, when I told him my daughter was going to Thorpe park tomorrow.
7 September 2025
Unprompted review
Reply from Millets - Chippenham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Extremely friendly and helpful staff…
Extremely friendly and helpful staff member, Doug, recommended me the best products and offers. This service was second to none and something you only get in local stores.
5 August 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Popped in to grab some last minute…
Popped in to grab some last minute camping gear, Doug was super helpful and friendly. Top tier experience
21 August 2025
Unprompted review
Reply from Millets - Chippenham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Turned my error into a positive experience
I accidentally took a Black’s return to Millets in Chippenham, talk about feeling foolish.
They were preparing to close but a lady called Vicki said ‘wait, I might be able to help’
Dropping what she was doing she spent time processing my return because although they are separate companies, currently Blacks is owned by the same group.
Vicki did all of this with a smile, never once pointing out my mistake, and saved me a wasted journey. I was very impressed and in the future, if I have a similar requirement, it’s Millets I’d go to. What a fantastic bit of customer service in today’s modern World where good service is a forgotten rumour. Thank you Vicki and thank you Millets 👍
14 August 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Vicki was very helpful finding walking…
Vicki was very helpful finding walking boots that fitted well. She knew the products and their fitting style ie arch support, heel protection, width for different brands. Advice was great and I came away with good fitting boots.
I like being able to call direct to the store and speak to a member of staff who's actually there to check stock before driving in. Always helpful on the phone. They've always put items aside for a quick pick up.
13 August 2025
Unprompted review
Reply from Millets - Chippenham
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
We came into Millets to buy some…
We came into Millets to buy some camping chairs and received amazing customer service from Doug who told us he had worked for the company for over 60 years.
13 August 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Retail Assistant Doug provided great service
Retail Assistant Doug provided excellent service and was very helpful. There was a great range of products to choose from. Please make sure that this valuable store remains open.
13 August 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
The staff friendly
Vicky the saleswomen she very helpful and smiling, will come back again thank
6 August 2025
Unprompted review
Reply from Millets - Chippenham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
I was looked after by Vicki and she was…
I was looked after by Vicki and she was superb. Very knowledgeable about the trainers ( I was looking for a pair of waterproof walking trainers )and she couldn’t have been more helpful.Also very knowledgeable about caring for the trainers and keeping them waterproof for as long as possible. I would always come back to
Millets if I knew she was in the shop.
1 August 2025
Unprompted review
Reply from Millets - Chippenham
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Doug was very helpful and sorted…
Doug was very helpful and sorted everything out for me
He’s a credit
30 July 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent
Excellent range of products and top customer service from Doug and other staff
31 July 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Excellent store
Excellent store. Was greeted by a friendly member of staff who was extremely helpful and knowledgeable about hiking equipment. Great to have a local store that stocks everything you need with so many wonderful hikes in the area.
30 July 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Chippenham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
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