I had such a fantastic experience at Millets thanks to Doug. He took the time to understand exactly what I needed for my first backpacking trip and patiently talked me through the different option... See more
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Great service, quick and easy and Doug pointed out the offer that I’d have otherwise missed, saving me money in the process! Such a valued business in our town.
Company replied
Went in today for the second time this week to get some last minute supplies for a camping trip this weekend and on both visits I had amazing customer service, the staff were proactive in helping, g... See more
Company replied
The manager was publicly berating and demeaning the junior member of staff. This is not acceptable behaviour and as a customer is very uncomfortable. When I went to the counter to pay both carried on... See more
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Company details
- #65 of 90 best companies in Outdoor clothing and equipment shop
- #66 of 123 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 78 best companies in Camping Shop
About Millets - Chippenham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
17/18 High Street, SN15 3ER, Chippenham, United Kingdom
- 01249 472533
4.9
Excellent
975 reviews
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Brilliant customer service
I had visited four shops before I got you your Chippenham branch not that you were my last choice the other shops I visited were for other items that you don’t sell, however I did notice in two of the other shops the customer service was terrible! So what a treat when I arrived at your store, the lady in there was really helpful and friendly, she couldn’t get me sorted out with my first item (didn’t have my size) she asked when I needed the item and we can order it for you delivered to your door so I got what I wanted, while she was ringing up my purchase I told her I needed something to clean my trainers, she told me all about the items she had and one in particular she had used and could recommend then I spotted another item I had been thinking about getting for a few weeks but wasn’t urgent so I got that as well, so three sales all because you young lady was so helpful, she is a credit to your store .
13 January 2026
Unprompted review
Reply from Millets - Chippenham
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
We visited your Chippenham store on the…
We visited your Chippenham store on the 22/12 with a view to trying to find some suitable walking boots. I have particularly wide feet and always struggle to find comfortable footwear and normally any shop assistance that deal with me give up and lose interest in my plight to find the right boots/shoes. On this occasion, due to the very welcoming and professional approach of Mark that day and his willingness to help and he showed true empathy with my problem, I was able to find the right pair of boots. I have rarely felt so pleased to buy and this was entirely because of Mark. He is first class at his job and deserves recognition for it. Thank you so much Mark.
22 December 2025
Unprompted review
Reply from Millets - Chippenham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Doug is a local legend and he served me…
Doug is a local legend and he served me today. Another guy also assisted me in finding the correct phone charger too. Great team!
17 December 2025
Unprompted review
Reply from Millets - Chippenham
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Denise served me with some walking…
Denise served me with some walking boots,gave 100%
11 December 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Doug was excellent
Doug was excellent, quick and attentive service, very knowledgeable and friendly. This store is an asset to chippenham given the limited retail range available without it.
11 December 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Visited Millets in Chippenham today for…
Visited Millets in Chippenham today for a pair of walking boots. Received excellent help and advice from Doug .
3 December 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for taking the time to leave us your review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Went in for lightweight tent
Went in for lightweight tent, Karl could not have been more helpful. Came away with exactly what I needed.
2 December 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Thank you Doug for your knowledge and…
Thank you Doug for your knowledge and stories - both my Dad and I were able to get what we needed, and enjoyed the chat along the way! Many thanks
27 November 2025
Unprompted review
Reply from Millets - Chippenham
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
All the stuff you need for adventure
This is a great little shop, packed full of all the kit you need for the outdoors. Great range and good value.
27 November 2025
Unprompted review
Reply from Millets - Chippenham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
We were served by Doug
We were served by Doug, who as usual was very helpful. His overall knowledge of the stock Millets hold is always useful.
Thank's Nick.
20 November 2025
Unprompted review
Reply from Millets - Chippenham
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
We were most impressed with the…
We were most impressed with the assistance from Doug in store. Thank you
19 November 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Great camping store
It's the only ever place I get my camping items from the staff are out of this world they are full of helpful information
19 November 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent service, knowledgeable staff and reasonable prices
Whilst I knew what I wanted on this occasion I was immediately offered help by the friendly and knowledgeable staff.
17 November 2025
Unprompted review
Reply from Millets - Chippenham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Chippenham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
The gentleman that served us was very…
The gentleman that served us was very helpful and knowledgeable. A very pleasant person. My husband and I bought a pair of walking boots each .
5 November 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Stock and service very good
5 November 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great service from Doug
Great service from Doug in the Chippenham branch.
All staff friendly and knowledgeable - there's nowhere else in the town selling the specialist stuff that Millets does. We'd be lost without it.
30 October 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent Customer Service
Wow - I came to this site to leave a 5* review; it's amazing that Millets has an average score of 4.8 from tens of thousands of reviews!
Popped into Millets today for a quick look and ended up buying 2 pairs of premium walking boots thanks to Doug. Doug has worked for Millets for 61 years (yes really) and knew the original Mr Millet personally. Fantastic service - thank you.
23 October 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Millets Customer Care Team
Attentive service
Attentive service, good stock of camping and outdoor essentials. My favourite local store for those things!
14 August 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Millets- Chippenham
Vicki was very helpful in choosing my latest footwear from this store.
Always find a good bargain.
15 October 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
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