I had such a fantastic experience at Millets thanks to Doug. He took the time to understand exactly what I needed for my first backpacking trip and patiently talked me through the different option... See more
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Great service, quick and easy and Doug pointed out the offer that I’d have otherwise missed, saving me money in the process! Such a valued business in our town.
Company replied
Went in today for the second time this week to get some last minute supplies for a camping trip this weekend and on both visits I had amazing customer service, the staff were proactive in helping, g... See more
Company replied
The manager was publicly berating and demeaning the junior member of staff. This is not acceptable behaviour and as a customer is very uncomfortable. When I went to the counter to pay both carried on... See more
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Company details
- #65 of 91 best companies in Outdoor clothing and equipment shop
- #65 of 122 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 78 best companies in Camping Shop
About Millets - Chippenham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
17/18 High Street, SN15 3ER, Chippenham, United Kingdom
- 01249 472533
4.9
Excellent
975 reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I visited the chippenham store to buy walking boots…
I visited the chippenham store to purchase new walking boots. I was served by Mark who was extremely helpful and advised me on a couple of options.
7 June 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
First class service from Doug who was…
First class service from Doug who was very knowledgable and clearly enjoyed his job. He has completed 60 years service at Millets which says it all!
Well done!
11 June 2025
Unprompted review
Reply from Millets - Chippenham
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Reply from Millets - Chippenham
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Very helpful and friendly
Doug was really helpful with finding DofE stuff
29 May 2025
Unprompted review
Reply from Millets - Chippenham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Vicki and Denise was so helpful and…
Vicki and Denise was so helpful and really gave me time of day, they both even stayed past closing time!
5 June 2025
Unprompted review
Reply from Millets - Chippenham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Pleasant shopping experience
Very helpful member of staff, Doug.
Good store and very reasonable prices.
5 June 2025
Unprompted review
Reply from Millets - Chippenham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent service and a good range of…
Excellent service and a good range of options for me to choose from
5 June 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great staff, best camping shop about
Popped in to store today for some advice on gas for my butane stove. Had a great experience thanks to a very helpful member of staff, Doug. Always love coming to millets.
5 June 2025
Unprompted review
Reply from Millets - Chippenham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Excellent service from Doug
Excellent service from Doug. Nice attention from someone who knows how to serve customers. We need more people and shops like this.
5 June 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Lovely staff
Lovely staff, they were helpful in getting things from higher shelves and were conversational and fun
Shop felt relaxed and welcoming
4 June 2025
Unprompted review
Reply from Millets - Chippenham
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Doug was exceptional with his sales…
Doug was exceptional with his sales service and advice. The store is and has been fantastic for stocking up for my adventures.
29 May 2025
Unprompted review
Reply from Millets - Chippenham
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Doug was attentive as ever
Doug was attentive as ever. He’s been here 60 years! What a star.
29 May 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Great experience
Great experience, wealth of knowledge from Doug on how to keep the boots lasting longer!
29 May 2025
Unprompted review
Reply from Millets - Chippenham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Helpful and knowledgeable service
My server, Doug, gave me some excellent advice on inflatable roll mats, and I bought one.
29 May 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service from Doug
Excellent service from Doug. Friendly and efficient. Thank you.
28 May 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Millet's, Chippenham. Great personal service.
Called into Millets in Chippenham for a new pair of walking shoes. I had seen a pair online, but as with many items of clothing, but especially with footwear, it is always best to try them in a shop.
Doug was very helpful and gave me valuable advice on breaking in my new shoes and also their aftercare. .
28 May 2025
Unprompted review
Reply from Millets - Chippenham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Friendly and informative staff
Staff were friendly, informative, with lots of offers at the moment, so as a result I bought more than I went in for. I always prefer to shop in person as the personal touch is always appreciated.
21 May 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Great customer service
Great customer service! Doug was really helpful today, signposting me to what I needed, and letting me know the benefits of the sleeping bags on offer, and other essentials I purchased. Great value for money with what I purchased.
21 May 2025
Unprompted review
Reply from Millets - Chippenham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Doug and the rest of the staff were…
Doug and the rest of the staff were extremely helpful when I was looking for wash in water proofer.
Excellent service. I would recommend.
21 May 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Excellent service
Served by Karl. Who had excellent knowledge of the products and was very helpful. Helped me understand the deals at the time, to make the most of my available budget. Very courteous and patient
29 April 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
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