Millets - Croydon Reviews 718

TrustScore 5 out of 5

4.9

3-5 High Street, CR0 1QB Croydon, GB


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Rated 5 out of 5 stars

Visited Millets Croydon several times, and on every occasion have found all the staff extremely helpful, and very importantly, very patient. Have often been served by James and on each occasion he ha... See more

Company replied

Rated 5 out of 5 stars

Short queue, till staff apologised for any delays whilst serving a customer who was buying a lot of products. Whilst there was made aware of certain extra discounts when mixing and matching. Bought 3... See more

Company replied

Rated 5 out of 5 stars

Just visited Milletts Croydon for the second time in 2 weeks. The staff were very helpful & gave good honest advice & seemed well informed. Just great service, that is sadly missing in this world of i... See more

Company replied

Rated 4 out of 5 stars

I visited yesterday and despite being busy with other customers found the assistant Linda I dealt with most helpful. She was very patient and nothing was too much trouble for her. J

Company replied


Company details

  1. #60 of 91 best companies in Outdoor clothing and equipment shop
  2. #56 of 126 best companies in Activewear shop
  3. #29 of 54 best companies in Bags and luggage shop
  4. #60 of 82 best companies in Camping Shop

About Millets - Croydon

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 3-5 High Street, CR0 1QB, Croydon, United Kingdom

  • 02033 704559

4.9

Excellent

TrustScore 5 out of 5

718 reviews

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Rated 4 out of 5 stars

I was very happy with the sale.

I was very happy with the sale.
However the staff could of been more polite and friendly and one of the staff was quite rude as she walked pass me and made a comment about my rear end

22 March 2025
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

Thank you for providing your review.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent experience buying boots

Excellent customer service when buying walking boots and walking shoes. Staff were knowledgeable and really helpful and the prices were v reasonable

7 January 2025
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Women’s Roaming Coat

I was looking for a new (good) winter coat for my wife and popped into the Millets Store (Blacks) in Croydon.
Staff were very helpful in showing me what was available and found exactly what I and my wife weee looking for - the fact that it was at a good Sale price was a bonus.
Great service received and good variety of items on offer, thank you.
Highly recommend this retailer.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Friendly helpful staff

I was served by Linda, who I had running up and down the stairs as I tried on different walking boots/shoes and she couldn't have been nicer and more friendly.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service and products

I hope this message finds you well.

I am writing to express my heartfelt gratitude for the exceptional service I have received during my recent visits to your store. The friendly and helpful approach of your staff has made my shopping experience truly enjoyable. Their considerate nature and effective suggestive selling techniques have not only provided great solutions to my needs but have also enhanced my appreciation for the products you offer.

I have always valued the quality of your items, as well as the variety of colours, styles, and shapes available. The practicality of your products meets my outdoor wear requirements perfectly, and I am consistently impressed by the overall selection in your shop.

Thank you once again for your outstanding service and for providing such a fantastic range of products. I look forward to my future visits.

Yours sincerely,

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Coat shopping .

I haven't visited the Croydon Millets/Blacks for quite some time. But am more than happy to visit as I know the staff are always very helpful and professional.

I was purchasing a coat, but wanted to ask some questions.

I asked an assistant called Diane, who was very professional and friendly, to help me.
She looked up everything for me, and checked it was in stock,and ordered it for me!

Great customer service and friendly professional member of staff.

Thankyou x

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Delivery on time

Delivery on time, it all works. Fab. Thanks

28 December 2024
Millets - Croydon logo

Reply from Millets - Croydon

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 4 out of 5 stars

Attentive and helpful

I visited yesterday and despite being busy with other customers found the assistant Linda I dealt with most helpful. She was very patient and nothing was too much trouble for her. J

30 December 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

Thanks for your feedback.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Millets Croydon- good service

Just visited Milletts Croydon for the second time in 2 weeks. The staff were very helpful & gave good honest advice & seemed well informed. Just great service, that is sadly missing in this world of internet shopping culture.

30 December 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly helpful staff great service

Friendly helpful staff great service

30 December 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful with advice

Very helpful with advice.
Easy to shop here.
Good staff

29 December 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Christmas Shopping

I went to the store today to get a pair of winter boots for my son and Daniel was the staff there that looked after us. He was being very polite and helpful with us and other customers. Good experience and thank you!

23 December 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Good selection of clothing and an…

Good selection of clothing and an opportunity to try on to ensure a good fit. And actually cheaper than online!

23 December 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

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