Millets - Eastleigh Reviews 

404
TrustScore 5 out of 5

4.9

15/17 Market Street, SO50 5RH Eastleigh, GB


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Rated 5 out of 5 stars

Love visiting this store great staff especially summer who is very helpful and helps you get the right gear for what u need, and I usually end up buying extra things I don’t go in for 🤣

Company replied

Rated 5 out of 5 stars

Having purchased walking boots (Merrell) from Millets 4 years ago, today noticed new offers in window so looked for new pair. Assistant Maiya was exceptionally patient and helpful, managing to find ha... See more

Company replied

Rated 5 out of 5 stars

Such a shame the store is closing :-( Summer is always extremely helpful and we always receive great customer service. It’s been my go to shop for my scouting and camping gear for some time so will re... See more

Company replied

Rated 4 out of 5 stars

I went in close to the end of the day however I was allowed to try on a pair of trousers which I bought and Summer the assistant was so friendly, courteous and helpful. No rushing, being pushy or he... See more

Company replied


Company details

  1. #69 of 89 best companies in Outdoor clothing and equipment shop
  2. #67 of 125 best companies in Activewear shop
  3. #35 of 55 best companies in Bags and luggage shop
  4. #66 of 80 best companies in Camping Shop

About Millets - Eastleigh

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 15/17 Market Street, SO50 5RH, Eastleigh, United Kingdom

  • 02380 018253

4.9

Excellent

TrustScore 5 out of 5

404 reviews

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4.9

All reviews

(404)

4,872 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent knowledge

Love visiting this store great staff especially summer who is very helpful and helps you get the right gear for what u need, and I usually end up buying extra things I don’t go in for 🤣

20 June 2025
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

The manager at Eastleigh branch was…

The manager at Eastleigh branch was super helpful. The prices are competitive with Amazon.

12 June 2025
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Really good service from Summer…

Really good service from Summer yesterday and today: knowledgeable, willing, patient and just the right balance of helpfulness and hands-off when I wanted time to walk around the store and consider best shoe size

7 June 2025
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great store

Great store. Great value of item.

31 May 2025
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Such a shame the store is closing :-(…

Such a shame the store is closing :-( Summer is always extremely helpful and we always receive great customer service. It’s been my go to shop for my scouting and camping gear for some time so will really miss it. Please move to another unit in Eastleigh!

10 May 2025
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Milletts in Eastleigh is my favourite…

Milletts in Eastleigh is my favourite shop for walking gear; it has a sale on. I was looking for walking shoes and socks. Summer was very helpful and understood my priorities. I'm happy with my purchases.

16 April 2025
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

A lovely shopping experience

A lovely shopping experience. The staff are very knowledgeable and helpful always greet you with a smile and my dog loves all the fuss they give him.

4 April 2025
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you for the friendly service…

Thank you for the friendly service today, and the great discount on the excellent & comfortable Hi-Tec walking boots.

1 March 2025
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service from Maiya

Great customer service from Maiya. She was so helpful and went above and beyond to assist me with the purchase of about of walking boots. Thanks so much, would highly recommend you and the store.

26 February 2025
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

I went to get a new pair of cargo…

I went to get a new pair of cargo trousers for myself I was greeted with a very happy sales assistant called Tommy was extremely helpful and has an excellent sales technique. I found the whole experience was very pleasant and I will be back to shop in my favourite millets store

23 February 2025
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I had a great experience being welcomed…

I had a great experience being welcomed in and shown around by a lovely member of staff by the name of Tommy, he was a delight with his enthusiasm to ensure I got all the correct equipment for my adventures.

21 February 2025
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful assistant

Friendly and helpful assistant, Summer.

Took in an online purchase to exchange and also bought something from the shop.
All very fast and efficient.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

A good selection in the shop to try before buying

It's really great to be able to try a selection of different boots and shoes from the stock that they have in the shop. Tom was knowledgeable and helpful without being pushy.
There is no real alternative to actually trying before buying, particularly with boots and shoes.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

100% happy

I returned to the Millets store as I had purchased an item approximately 6 weeks earlier, and had a very positive experience. Last time I never left a review and I should have.
Again, excellent service from Martin, which resulted in another sale.
Good service. I'll be back.

20 January 2025
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Summer in January!

Went in yesterday lunchtime to look at the walking boots, which were at good prices in the sale. One lady started helping us and was very kind, but then passed us onto Summer. Summer was excellent! Advised on the boots, and was fantastic in ordering size 13s for us when the size 12 didn't fit. We got the best price possible, AND they were delivered free 2pm today to our home! Summer said that if they didn't fit, then we could change them in store or get a full refund, so we had no worries about buying from Milllets. Couldn't ask for better service. Thank you Summer!

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Knowledge staff

Summer was most helpful ,did not have item I needed .but advised that another item would do the job just as well

5 January 2025
Unprompted review
Rated 5 out of 5 stars

We were helped on the day by Summer

We were helped on the day by Summer. Very customer friendly and knowledgeable

20 December 2024
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

On the 13th December i visited the…

On the 13th December i visited the Eastleigh Branch.
I was served by Summer who was very helpful and polite. Her customer service was excellent which made you feel very comfortable in the shop.

Stan

13 December 2024
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

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