Ordered online for store collection. No problems. Ordered 2 items kept one and staff were efficient sorting part refund. Always friendly and helpful at the Fareham branch.
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See what reviewers are saying
Needed a pair of certain walking boots (seen online) but none in stock, Lauren went out of her way to find them locally and arrange for them to made available within a few days wait. She went over an... See more
Company replied
Lauren helped me put with choosing the most appropriate walking shoes for my needs. Lauren demonstrated how much they understood my needs and their expertise was obvious. Another member of staff wa... See more
Company replied
Walking boots great value and have used shop before. Must admit was disappointed with actual service, wasn’t spoken to, except when she was talking into radio and said “size 7” and as she didn’t even... See more
Company replied
Company details
- #65 of 92 best companies in Outdoor clothing and equipment shop
- #58 of 125 best companies in Activewear shop
- #29 of 53 best companies in Bags and luggage shop
- #62 of 83 best companies in Camping Shop
About Millets - Fareham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
80/82 Osborne Mall, PO16 0PW, Fareham, United Kingdom
- 01329 553088
4.8
Excellent
610 reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The order was not provided!
19 April 2026
Reply from Millets - Fareham
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Ordered online for store collection
Ordered online for store collection. No problems. Ordered 2 items kept one and staff were efficient sorting part refund. Always friendly and helpful at the Fareham branch.
13 April 2026
Reply from Millets - Fareham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Having shopped with Millets in Fareham…
Having shopped with Millets in Fareham a number of times. I have to say , it's always good value, and the staff are always friendly.
23 March 2026
Unprompted review
Reply from Millets - Fareham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Reply from Millets - Fareham
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
I was returning a purchase that i had…
I was returning a purchase that i had made online using PayPal as the payment method. The assistant was very helpful, reassuring me that she was checking the process as it had recently changed but telling me that my refund would be issued appropriately within a few days.
1 March 2026
Reply from Millets - Fareham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
fareham millets
Visited fareham millets over the weekend, was served by Lauren,
What an absolute credit to the company she is , amazing amount of knowledge and couldn’t do enough for me and my wife.
Huge thanks Lauren
We will be back for any more equipment we need in the very near future.
21 February 2026
Unprompted review
Reply from Millets - Fareham
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Fareham branch
Fareham branch. Assistant very helpful but did not have stock in my size and IT issues meant they could not order for collection in store. So, I had to order on-line which could mean fewer sales by the shop and another store closure. Please don't let this happen.
3 February 2026
Reply from Millets - Fareham
Hi,
Thanks for your feedback.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent assistance from knowledgeable…
Excellent assistance from knowledgeable assistant. Came away with a very good pair of walking boots.
27 January 2026
Unprompted review
Reply from Millets - Fareham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Walking boots
Service was good .. different sizes tried on..range of products was ok... One make of boot didn't have a great range of sizes but we preferred a different boot in the end
25 January 2026
Unprompted review
Reply from Millets - Fareham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Absolutely brilliant
Absolutely brilliant.
Lauren at the Fareham store was most helpful with great knowledge and advice.
She offered a range of suitable items and even found the last item in the sale which fitted my needs perfectly. I ended up paying less than I had expected to for a much higher spec item.
Much gratitude to her for everything.
18 January 2026
Unprompted review
Reply from Millets - Fareham
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Staff were very patient and helpful…
Staff were very patient and helpful when I was buying new walking boots
9 January 2026
Unprompted review
Reply from Millets - Fareham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Very helpful staff
Very helpful staff. Sorted out my order instantly, couldn’t fault her in any way.
3 January 2026
Unprompted review
Reply from Millets - Fareham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Reply from Millets - Fareham
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
I took a pair of Magnum boots back that…
I took a pair of Magnum boots back that had split on the front joint. The staff were more than helpful and polite offered excellent service. This isn’t the first time I’ve had to deal with things like this. But each time I have been treated very well by staff and company would like to give them a five star rating and thank Connor And Lauren, for their excellent service. Have a lovely day guys.
3 December 2025
Unprompted review
Reply from Millets - Fareham
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Megan was very helpful and…
Megan was very helpful and knowledgeable when deciding which boot to buy. Having fractured my ankle and trying to get back to work she was very easy to talk to making the experience worth purchasing. Thank you.
30 November 2025
Unprompted review
Reply from Millets - Fareham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
I still had the SECURITY tag left in
I still had the SECURITY tag left in
in the jacket .
16 November 2025
Unprompted review
Reply from Millets - Fareham
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Fantastic team in Fareham
Lauren helped me put with choosing the most appropriate walking shoes for my needs. Lauren demonstrated how much they understood my needs and their expertise was obvious.
Another member of staff was also very helpful when I was choosing some wet-weather clothes.
I was very impressed by the team in Farehan on Tuesday 28.10.25. Thank you Millets, Fareham.
28 October 2025
Unprompted review
Reply from Millets - Fareham
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Millets Customer Care Team
Simply the best store for outdoor…
Simply the best store for outdoor clothing in the local area. Great team of staff who are always helpful and knowledgeable.
28 October 2025
Unprompted review
Reply from Millets - Fareham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent shopping experience …
Excellent customer service from staff at Millets Fareham store this morning when I popped in to buy some walking shoes.
Both staff members went above and beyond - thank you! ⭐️⭐️⭐️⭐️⭐️
24 October 2025
Unprompted review
Reply from Millets - Fareham
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
I was asked by an assistant if I needed…
I was asked by an assistant if I needed help choosing a waterproof coat .
I was unsure which one to choose and he gave ne all the info required and the benefits of both items which enabled me to make the correct purchase.The assistant was very pleasant and I am always happy with my experiences at this shop.
22 October 2025
Unprompted review
Reply from Millets - Fareham
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
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