Freddie the sales assistant did a great job of pointing out to me a variety of boots to try. The store had all in stock in my size, in particular a 10.5 inthe style I purchased. Freddie was helpful a... See more
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The young man who served me! Even though the fleet store is closing down he checked all trousers for my size.Was polite and helpful despite about to lose his job. Unfortunately they had only one pai... See more
Company replied
Went in to get a "cheap" pair of walking boots. Was really surprised at the range and quality on offer, including Scarpa, which we weren't expecting to find. Good selection of sizes and Freddie was f... See more
Company replied
I was served by Keira who showed considerable product knowledge and gave me exceptional advise. The store was well laid out and there were some excellent offers available. Although I didn’t spend much... See more
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Company details
- #67 of 89 best companies in Outdoor clothing and equipment shop
- #65 of 125 best companies in Activewear shop
- #34 of 56 best companies in Bags and luggage shop
- #63 of 78 best companies in Camping Shop
About Millets - Fleet
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
158 Fleet Road, GU51 4BE, Fleet, United Kingdom
- 01252 418419
5.0
Excellent
908 reviews
Asks customers to review
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Great help, plenty of choices
Liam was a great help and finding what I needed and explaining how it was used.
He gave various options that I could choose from.
7 February 2026
Unprompted review
Reply from Millets - Fleet
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Friendly helpful staff
Liam was really helpful. The staff are also very friendly. Good product advice.
7 February 2026
Unprompted review
Reply from Millets - Fleet
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
I bought walking shoes and socks at…
I bought walking shoes and socks at Milletts in Fleet, Keira look after me and provided very helpful advice on the type if shoes and socks I needed. She was very informed and understood my requirements really well,
I will recommend Peter Storm shoes and the Fleet shop to others. Thank you
24 January 2026
Unprompted review
Reply from Millets - Fleet
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Natayla is amazing
Natayla is amazing. Really helpful service and the best in store customer service I have received in some time. 10/10!
25 January 2026
Unprompted review
Reply from Millets - Fleet
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Great help finding an item for me
Keira spent time trying to locate bungy cords that I was after and after a lot of effort managed to find them in the stores for me, very helpful and pleasant. Thanks again 👍
24 January 2026
Unprompted review
Reply from Millets - Fleet
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
I went in for some new walking…
I went in for some new walking trousers. They have a good selection and the staff were very helpful.
22 January 2026
Unprompted review
Reply from Millets - Fleet
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Keira gave me and my partner really…
Keira gave me and my partner really great service when we last visited! Greeted us as we entered the shop, helped us find everything we needed and gave us plenty of options on the purchases we were going to make, then a nice friendly goodbye as we left. I've been into the shop once or twice over the past few years and the standard is always the same. When I need outdoor clothing of any kind now, I'll always make sure I return to this store.
22 January 2026
Unprompted review
Reply from Millets - Fleet
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great customer service
Max was very knowledgeable and helpful in providing product information on the ealking boots and helping us to select ones and has a great manner with customers
17 January 2026
Unprompted review
Reply from Millets - Fleet
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Freddie the sales assistant did a great…
Freddie the sales assistant did a great job of pointing out to me a variety of boots to try. The store had all in stock in my size, in particular a 10.5 inthe style I purchased. Freddie was helpful and happily chatted about using the boots himself.
(Previously other staff did not suggest an alternative when the trousers I tried proved to be too small).
10 January 2026
Unprompted review
Reply from Millets - Fleet
Hi,
Thank you for providing your review.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Great selection of boots and very…
Great selection of boots and very helpful advice from Susannah, thank you!
2 January 2026
Unprompted review
Reply from Millets - Fleet
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Max was really helpful in helping us…
Max was really helpful in helping us narrow down the best walking boots for my daughter for her Duke of Edinburgh expedition.
27 December 2025
Unprompted review
Reply from Millets - Fleet
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Good service and good products
Went in to get a "cheap" pair of walking boots. Was really surprised at the range and quality on offer, including Scarpa, which we weren't expecting to find. Good selection of sizes and Freddie was friendly and very patient with all of our trying on of different sizes and styles. Really good selection of other outerwear and layers including Berghaus. From cheap to high end plus technical accessories. Very impressed.
27 December 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Friendly
Friendly, knowledgeable staff, great choice of products at competitive prices. Customer service representative was Freddie.
23 December 2025
Unprompted review
Reply from Millets - Fleet
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Suzzanah and her colleague couldn’t…
Suzzanah and her colleague couldn’t have been more helpful.
23 December 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Very helpful quick and easy
Really helpful at picking the best option in walking shoes would 100% recommend!
22 December 2025
Unprompted review
Reply from Millets - Fleet
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Reply from Millets - Fleet
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Suzannah!
Suzannah was very good humoured and patient with my fussiness when I was trying to choose a new pair of walking shoes! She gave me lots of time and listened to my requirements. Thank you.
6 December 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Fleur was very helpful in finding me a…
Fleur was very helpful in finding me a new pair of gloves
3 December 2025
Unprompted review
Reply from Millets - Fleet
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Great service
Visited to buy a rain jacket.Left with the jacket,a ski coat and fleece!!!Store very clean and products displayed well.Keira and Suzannah worked well as a team and happy with the prices.
4 December 2025
Unprompted review
Reply from Millets - Fleet
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Excellent service today from Suzannah…
Excellent service today from Suzannah at the Fleet store - knowledgable, friendly, great advice. Thank you!
2 December 2025
Unprompted review
Reply from Millets - Fleet
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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