Richard and Jason were brilliant, very helpful. We are really disappointed that Millets in Ipswich is going, a great outdoor shop in town. Not sure why after 20+ years it is going rather than moving i... See more
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See what reviewers are saying
Another experience of good products and customer service in the high street with my recent purchase of Peter Storm Buxton waterproof walking shoes from Millets in Ipswich. I'm a fan of the Peter Storm... See more
Company replied
Went to Millets Ipswich today to pickup a few things for an upcoming work trip. Ended up buying a Eurohike 90L transit holdall which seemed much better quality than ones from other big outdoor stores.... See more
Company replied
I have been shopping for gloves for months as I suffer with reynards and in the last two weeks i have visited millets twice. I was served on both occasions by an incredible sales assistant who took so... See more
Company details
- #68 of 89 best companies in Outdoor clothing and equipment shop
- #68 of 127 best companies in Activewear shop
- #35 of 57 best companies in Bags and luggage shop
- #63 of 79 best companies in Camping Shop
About Millets - Ipswich
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
14-16 Carr Street, IP4 1EJ, Ipswich, United Kingdom
- 01473 359797
5.0
Excellent
821 reviews
Asks customers to review
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Good company
Great service the staff were friendly and very helpful. Credit to the company.
Great product and great price recommend visiting this shop on the high street Ipswich
27 March 2025
Unprompted review
Reply from Millets - Ipswich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Fast and efficient service
Fast and efficient service. It is nice to be able to try items on to get the right fit.
5 February 2025
Unprompted review
Reply from Millets - Ipswich
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Quicker and cheaper than ordering online
Wonderful customer service and very helpful staff member. Managed to get my item delivered to my house in less than 24 hours. This was quicker than if I had ordered it online! I now know where to go for outdoor gear in Ipswich.
21 March 2025
Unprompted review
Reply from Millets - Ipswich
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Ipswich branch
Ipswich branch. My husband looking for walking boots and me socks
Lady helped both of us going above and beyond
18 February 2025
Unprompted review
Reply from Millets - Ipswich
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Great shop with knowledgeable and helpful staff
Richard was extremely helpful and friendly. Very knowledgeable too! Always a good experience in this store.
8 March 2025
Unprompted review
Reply from Millets - Ipswich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
We were served by Jess who was very…
We were served by Jess who was very helpful as we had a very unhelpful and bored fourteen year old to kit out for his DofE. She was very patient and informative and went above and beyond to the point we spent a good amount of money!
9 March 2025
Unprompted review
Reply from Millets - Ipswich
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Execellent service
Execellent service, excellent products, always helpful when I require it. Thank you.
3 March 2025
Unprompted review
Reply from Millets - Ipswich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
I was served by Richard and he help me…
I was served by Richard and he help me so much when I had no clue what camping shoes to buy, plus he was very polite. Perfect service thank you
4 March 2025
Unprompted review
Reply from Millets - Ipswich
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Visited Ipswich branch to find a direct…
Visited Ipswich branch to find a direct replacement for my Berghaus waterproof jacket and fleece. Very helpful and knowledgeable member of staff (Richard), fleece in stock, jacket ordered and collected.
20 February 2025
Unprompted review
Reply from Millets - Ipswich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Helpful staff
Extremely helpful staff who offered assistance in our search for walking trousers
20 February 2025
Unprompted review
Reply from Millets - Ipswich
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Friendly and helpful staff
Friendly and helpful staff. Picked up items that were on sale so were at a reasonable price. Able to see items in person so could actually make a more informed choice.
14 February 2025
Unprompted review
Great experience at Millets in Ipswich…
Great experience at Millets in Ipswich today. Staff helped me find exactly what I was looking for, and I also bagged a jumper from the sale rail. Great to have such a useful shop in the town centre, with very reasonable pricing.
12 February 2025
Unprompted review
Great service as usual.
Excellent service from knowledgeable and helpful staff. Good to be able to shop in store to see what you're getting and to try things on. Great advice from Richard on best waterproof to buy.
30 January 2025
Unprompted review
The time and attention given to us by…
The time and attention given to us by Richard.
10 February 2025
Unprompted review
One of the most useful shops in Ipswich!
Excellent wide range of footwear and clothing. Very helpful and knowledgeable staff who advise if you want without being 'pushy'. We've bought many things of all sorts there. One of the most useful shops in Ipswich!
29 January 2025
Unprompted review
Very Helpful
The Guy who served me was very knowledgeable about the products and really helpful!
6 February 2025
Unprompted review
Good shop and helpful staff
3 December 2024
Unprompted review
Very good
Went in to the Ipswich branch in Carr Street 1 Feb ,Rich was very helpful ,I was buying a coat .
1 February 2025
Unprompted review
I called into the Ipswich branch to…
I called into the Ipswich branch to look at rainproof jackets. I was served by Rich, who was most helpful and patient. I was given good advice and encouraged to try on different ranges and sizes. I found all the staff both friendly and helpful and came away very happy with my purchase.
28 January 2025
Unprompted review
Bought a new pair of Sherpa walking…
Bought a new pair of Sherpa walking boots in Millets ,Ipswich today.
Service from Chantelle was brilliant!!!
Excellent advice and was totally professional throughout my purchase.
A warm and friendly persona too.
Would definitely return!!
Highly recommend
Michael
31 January 2025
Unprompted review
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