Millets - Southend Reviews 493

TrustScore 5 out of 5

5.0

4/19 York Road, SS1 2BH Southend, GB


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Rated 4 out of 5 stars

Great selection of products. Found all I needed for a long trek and staff on hand to help with choosing the right products

Company replied

Rated 5 out of 5 stars

Well informed advice about different branded walking trainers especially for a wider foot. Ruby, Sales Adviser was very helpful.

Company replied

Rated 5 out of 5 stars

Needed to return online purchase & exchange for different size. Phoned Millets Southend, they happily put the new size aside for me. All the staff were extremely friendly, helpful, efficient & had gr... See more

Company replied


Company details

  1. #65 of 92 best companies in Outdoor clothing and equipment shop
  2. #58 of 125 best companies in Activewear shop
  3. #29 of 53 best companies in Bags and luggage shop
  4. #62 of 83 best companies in Camping Shop

About Millets - Southend

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 4/19 York Road, SS1 2BH, Southend, United Kingdom

  • 01702 418316

5.0

Excellent

TrustScore 5 out of 5

493 reviews

5-star
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Rated 5 out of 5 stars

I was looking for a bag for a mattress…

I was looking for a bag for a mattress topper i thought id go to millets in Southend on sea where i live and theres a lady upstairs there she was very helpful she put me on to a OEX squash bag i wasn’t sure at first but when i got home it was perfect 👌 10/10 to the lady that helped me very polite thank you

6 May 2026
Unprompted review
Millets - Southend logo

Reply from Millets - Southend

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Well informed advice about different…

Well informed advice about different branded walking trainers especially for a wider foot. Ruby, Sales Adviser was very helpful.

4 May 2026
Unprompted review
Millets - Southend logo

Reply from Millets - Southend

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service

Great customer service, amazing sales

8 April 2026
Millets - Southend logo

Reply from Millets - Southend

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Ruby the helpful assistant

I went in to buy hopefully a fleece with a full length zip and zipped pockets. The Brasher turquoise one looked really nice but no zip pockets. I went on to look at other clothes and the assistant Ruby found me another Brasher fleece, grey with zip pockets. Then she brought me another one, it was men's and too big. But I did buy the grey one. She was so helpful and friendly.

14 April 2026
Unprompted review
Millets - Southend logo

Reply from Millets - Southend

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Amazing service from Ruby in Southend

Amazing service from Ruby in Southend - very helpful, knowledgeable & friendly - nothing was too much trouble. Highly recommend going here for all things to do with walking.

7 April 2026
Unprompted review
Millets - Southend logo

Reply from Millets - Southend

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Delivery always quick always within…

Delivery always quick always within promised slots and never been dissatisfied with their goods

6 March 2026
Millets - Southend logo

Reply from Millets - Southend

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

The female assistant was very helpful

The female assistant was very helpful, assisting me in sel citing how king socks and a waterproof covering for ruck sack. Wish d I had got her name 6th March 15:40. Thank you

6 March 2026
Unprompted review
Millets - Southend logo

Reply from Millets - Southend

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

My favourite southend shop

Ive used this place quite frequently. Love popping in if im in town juat to brows3 the amazing things they have for sale. Always grab a bargain from time to time, and for those dearer purchases they do have the hole range from budget to high end gear. Probly my favourite shop in southend

27 January 2026
Millets - Southend logo

Reply from Millets - Southend

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

I want in and needed some advice on a good pair of shoes for work. Sarah was fantastic very helpful and gave me lots of options and advice brought a pair of Merrell walking boots so comfortable and can’t wait to start wearing them

5 February 2026
Unprompted review
Millets - Southend logo

Reply from Millets - Southend

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service!

Needed to return online purchase & exchange for different size. Phoned Millets Southend, they happily put the new size aside for me. All the staff were extremely friendly, helpful, efficient & had great product knowledge too!
I actually prefer to go to into this store & feel like a valued customer than shop online, but had the flu at time of the original purchase! Thank you Millets Southend ;-)

10 January 2026
Unprompted review
Millets - Southend logo

Reply from Millets - Southend

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service and resolved…

Excellent customer service and resolved issue from another store. Bunny and Ruby very helpful in store.

6 January 2026
Unprompted review
Millets - Southend logo

Reply from Millets - Southend

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

They are into their products they make…

They are into their products they make you feel relaxed. We always come here I recommend millets to my friends who may work outside like me and my wife as window roof gutter cleaners. Keep up the good work.

Keep up your good work and reasonable prices. Recommended Bunny, Lisa and Sally,

2 January 2026
Unprompted review
Millets - Southend logo

Reply from Millets - Southend

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

Great service, great products at good prices!

19 December 2025
Unprompted review
Millets - Southend logo

Reply from Millets - Southend

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Ruby and Jasper were excellent and so…

Ruby and Jasper were excellent and so helpful when buying our walking boots today. Thank you very much.

16 November 2025
Unprompted review
Millets - Southend logo

Reply from Millets - Southend

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Very good 👍 helpful and…

Very good 👍 helpful and knowledgeable- very pleasant. Store well laid out. Room to move around, the other staff were also helpful and pleasant.

8 November 2025
Unprompted review
Millets - Southend logo

Reply from Millets - Southend

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Fantastic shopping experience

Fantastic shopping experience. Ruby was really helpful and efficient thanks

2 November 2025
Unprompted review
Millets - Southend logo

Reply from Millets - Southend

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Ultra marathon kit list shopping made easy

Came in with very limited and very specific requirements for an ultra marathon I’m running in a few days. Lisa jumped straight in reading my kit list, rushing around to get me everything I needed and saved me loads of time browsing. Time I didn’t have. Sorted me everything I needed in 30 minutes which was incredible. Great products but just fabulous customer service. Thank you Lisa.

29 October 2025
Unprompted review
Millets - Southend logo

Reply from Millets - Southend

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Great range of products at great prices…

Great range of products at great prices and they even gave me a discount. The staff are super helpful and even put something to one side when I phoned them.

24 October 2025
Unprompted review
Millets - Southend logo

Reply from Millets - Southend

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Sarah, Bunny and Stephen are great.

Sarah, Bunny, and Stephen were a great help. Great range of products in Southend millets, came in looking for a goretex coat and they pointed me straight to the berghaus maitland. Also came away with a couple fleeces. Thanks guys!

22 October 2025
Unprompted review
Millets - Southend logo

Reply from Millets - Southend

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

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