The staff at the Southend on Sea, Essex store were fantastic at helping me and my son with our purchases. they spent time going through our various options on the items we needed. Then when they d... See more
Company replied
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I ordered from online AND walked into my nearest store, both were very productive and I got most of what I needed each time. The staff are friendly and very helpful in the Southend store. Delivery too... See more
Company replied
Needed to return online purchase & exchange for different size. Phoned Millets Southend, they happily put the new size aside for me. All the staff were extremely friendly, helpful, efficient & had gr... See more
Company replied
Local store with lots of choice. Good prices and special offers. Staff are knowledgeable regarding things like breathability and waterproof products. Amy gave good advice in choosing some new walking... See more
Company replied
Company details
- #64 of 89 best companies in Outdoor clothing and equipment shop
- #64 of 122 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #61 of 78 best companies in Camping Shop
About Millets - Southend
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
4/19 York Road, SS1 2BH, Southend, United Kingdom
- 01702 418316
4.9
Excellent
497 reviews
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Great service and advice
Josh our server was great. Brilliant choice of shoes and boots and great advice. We purchased 2 pairs of walking shoes and boots. Fantastic prices!
24 January 2024
Unprompted review
Reply from Millets - Southend
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Amy was very helpful
Amy was very helpful, not pushy atall and genuinely listened to what I needed. Thank you I will definitely be returning 😀
20 January 2024
Unprompted review
Reply from Millets - Southend
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Josh was absolutely fantastic very…
Josh was absolutely fantastic very helpful and knowledgeable of the products in store would definitely recommend
20 January 2024
Unprompted review
Reply from Millets - Southend
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Fantastic shop
Lots of stock, bought more than I intended ! Amy was great , helpful and knowledgable
17 January 2024
Unprompted review
Reply from Millets - Southend
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great service
Great service - helped us out and got it sorted. Thanks Josh!
14 January 2024
Unprompted review
Reply from Millets - Southend
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Always love Millets
Always love visiting this shop! Great choice of outdoor clothing and accessories, with various brands and good prices. Staff are friendly and helpful. There’s a sale on now so got particularly good value today on walking boots and a jacket. Definitely recommend!
14 January 2024
Unprompted review
Reply from Millets - Southend
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Very helpful…
The assistant Amy was very helpful whilst I was choosing my walking boots and made my shopping experience very enjoyable, thanks.
14 January 2024
Unprompted review
Reply from Millets - Southend
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great customer service from Amy and…
Great customer service from Amy and staff.
13 January 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Amy was absolutely excellent and the…
Amy was absolutely excellent and the clothes here are amazing !
13 January 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Trust pilot had everything I need
Trust pilot had everything I need, Amy was really helpful when I was looking for walking shoes. Would recommend !
13 January 2024
Unprompted review
Reply from Millets - Southend
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Reply from Millets - Southend
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Amy friendly and very helpful. Goods all in stock.
Amy friendly and very helpful.
13 January 2024
Unprompted review
Reply from Millets - Southend
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Stephen was really helpful in helping…
Stephen was really helpful in helping my very picky husband pick some new walking boots, he was very patient :)
7 January 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Amy very helpful in selecting excellent service clothing…
Amy very helpful in selecting clothing for my Grandson
7 January 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Amy made my purchases very swift
Amy made my purchases very swift. Helping me with location and size, which I’m very grateful for. A pleasant shopping experience here today, thanks to Amy’s help.
7 January 2024
Unprompted review
Reply from Millets - Southend
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Excellent service throughout with very…
Excellent service throughout with very clear communication on recommended products
6 January 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Helpful staff
Very helpful staff Amy looked up information for us and helped me make my decision to purchase two items instre
1 January 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Found everything I need
Found everything I need, Josh was very helpful with finding the right boots for my hike. Store was clean and lots of options.
31 December 2023
Unprompted review
Reply from Millets - Southend
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Reply from Millets - Southend
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Amy was very helpful in finding me…
Amy was very helpful in finding me boots for my first hike and other stuff that I needed
31 December 2023
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
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