Ruby was really helpful negotiating the sometimes confusing world of quality footwear. I must have tried 6 pairs which Ruby patient fetched for me. Ended up getting 2 pairs!! Brilliant service. Tha... See more
Company replied
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Needed to return online purchase & exchange for different size. Phoned Millets Southend, they happily put the new size aside for me. All the staff were extremely friendly, helpful, efficient & had gr... See more
Company replied
Local store with lots of choice. Good prices and special offers. Staff are knowledgeable regarding things like breathability and waterproof products. Amy gave good advice in choosing some new walking... See more
Company replied
Always love visiting this shop! Great choice of outdoor clothing and accessories, with various brands and good prices. Staff are friendly and helpful. There’s a sale on now so got particularly good... See more
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Company details
- #65 of 90 best companies in Outdoor clothing and equipment shop
- #66 of 123 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 78 best companies in Camping Shop
About Millets - Southend
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
4/19 York Road, SS1 2BH, Southend, United Kingdom
- 01702 418316
4.9
Excellent
495 reviews
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Thankyou very much ruby and josh for…
Thankyou very much ruby and josh for all of your help today
7 September 2024
Unprompted review
Reply from Millets - Southend
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Very helpful service for someone who is…
Very helpful service for someone who is a novice at hiking holidays and needed a lot of help and advice
1 September 2024
Unprompted review
Reply from Millets - Southend
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Walked in looking for new hiking boots…
Walked in looking for new hiking boots and within 10 minutes I'm walking out with new boots and socks.
Thank you to Zoe who helped me.
29 August 2024
Unprompted review
Reply from Millets - Southend
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Good service josh very helpful
Very helpful staff and good equipment
29 August 2024
Unprompted review
Reply from Millets - Southend
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Reply from Millets - Southend
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Fantastic help from the very…
Fantastic help from the very knowledgeable Lisa, in choosing a last minute 65L backpack 😊
23 August 2024
Unprompted review
Reply from Millets - Southend
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Amy was extremely helpful
Amy was extremely helpful. She didn't make me feel rushed and listened carefully to what I was looking for. She was polite and knowledgeable. Excellent customer service. Thanks.
17 August 2024
Unprompted review
Reply from Millets - Southend
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Just want you need!
Great experience, had the stock (albeit a small store) & a helpful supervisor who gave excellent advice - thanks Josh!
13 August 2024
Unprompted review
Reply from Millets - Southend
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Had everything I was looking for
Had everything I was looking for, clean & well laid out shop. Helpful staff
13 August 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
They have got everything you need in…
They have got everything you need in good prices , not forgetting the great customer service ..definitely a 10/10
5 August 2024
Unprompted review
Reply from Millets - Southend
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Ruby
Ruby , very helpful. Assisted in finding all
I need for a walking holiday
2 August 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Southend
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Lisa and Sarah were superb
Lisa and Sarah were superb, great help reserve my product for me to collect.
Amazing girls
25 July 2024
Unprompted review
Reply from Millets - Southend
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Staff were friendly and helpful giving…
Staff were friendly and helpful giving us great advice
They were also polite and attentive. Made our shopping trip a pleasure. Would highly recommend
22 July 2024
Unprompted review
Reply from Millets - Southend
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Josh and Ruby were very helpful in…
Josh and Ruby were very helpful in helping us buy items to climb Kilimajaro.
21 July 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Southend
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Brilliant service found what I was…
Brilliant service found what I was looking for thank you
16 July 2024
Unprompted review
Reply from Millets - Southend
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Stephen was extremely helpful
Sales assistant was extremely helpful when purchasing my trecking boots
14 July 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Noah very helpful once again
Noah very helpful once again. Patient & knowledgeable THANK YOU
13 July 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
An excellent service from Josh
An excellent service from Josh. A broad range of products to fully kit us out for Kilimanjaro
7 July 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
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