Ruby was really helpful negotiating the sometimes confusing world of quality footwear. I must have tried 6 pairs which Ruby patient fetched for me. Ended up getting 2 pairs!! Brilliant service. Tha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Needed to return online purchase & exchange for different size. Phoned Millets Southend, they happily put the new size aside for me. All the staff were extremely friendly, helpful, efficient & had gr... See more
Company replied
Local store with lots of choice. Good prices and special offers. Staff are knowledgeable regarding things like breathability and waterproof products. Amy gave good advice in choosing some new walking... See more
Company replied
Always love visiting this shop! Great choice of outdoor clothing and accessories, with various brands and good prices. Staff are friendly and helpful. There’s a sale on now so got particularly good... See more
Company replied
Company details
- #65 of 90 best companies in Outdoor clothing and equipment shop
- #66 of 123 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 78 best companies in Camping Shop
About Millets - Southend
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
4/19 York Road, SS1 2BH, Southend, United Kingdom
- 01702 418316
4.9
Excellent
495 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and prompt service.
Excellent and prompt service.
Lovely product.
Great fitting coat, in a fab colour.
Great value too. 👏
4 April 2024
Reply from Millets - Southend
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Long time customer
I have been coming to this store for eight+ years. It's where I bought my first tent when I had no idea what I was doing and the staff in the store helped me with what I needed all those years ago and to this day the service has been impeccable. And the staff throughout the years have always had the item or answer for what ever outdoor question or expedition you had.
2 April 2024
Unprompted review
Reply from Millets - Southend
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Amy and her colleagues
Amy and her colleagues have been wonderful. So helpful- fitting the children for rucksacks, and talking us through all the different tents. Brilliant service.
30 March 2024
Unprompted review
Reply from Millets - Southend
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
EXCELLENT service!!!! for real!
josh is the man. honest and really good advice. i really appreciate the excellent help given, he gave us lots of info on our choice of tent. if i need any more gear this is the place!
30 March 2024
Unprompted review
Reply from Millets - Southend
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Finding the right shoe a challenge
Finding the right shoe is often a challenge, good selection to choose from and Stephen was very helpful in finding the right pair for myself and my wife.
26 March 2024
Unprompted review
Reply from Millets - Southend
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Excellent selection and helpful…
Excellent selection and helpful service. We were very quickly supplied with just what we needed for our travels thank you to Stephen for his help.
25 March 2024
Unprompted review
Reply from Millets - Southend
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Josh was very helpful with me finding…
Josh was very helpful with me finding everything I need for my first climb of Snowdon! Highly recommend this store, very helpful staff who know their stuff!
22 March 2024
Unprompted review
Reply from Millets - Southend
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
New walking shoes
Needed to buy a pair of walking shoes but had various issues with my feet and the type of fit required. I had already tried unsuccessfully at a nearby large store with no success so did not have much hope of finding what I needed. I was helped by Zoe, who after I explained the problem she was able to instantly make a recommendation within my budget. Tried the recommended shoes which fitted perfectly. Very happy with the knowledgeable and prompt service.
18 March 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Amy was super helpful
Amy was super helpful, great experience and lovely big clean store 5 *****
17 March 2024
Unprompted review
Reply from Millets - Southend
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Excellent friendly helpful staff at…
Excellent friendly helpful staff at Southend store. Today I was served by Sarah who was so helpful in advising me about a new pair of walking boots. Nothing was too much trouble and as a result of the customer service I had no hesitation in making a purchase. Fantastic thank you Sarah!
13 March 2024
Unprompted review
Reply from Millets - Southend
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Customer service
Customer service is excellent they helped with everything I needed
12 March 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Bought a cracking pair of walking shoes…
Bought a cracking pair of walking shoes with expert help from Amy
9 March 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Reply from Millets - Southend
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Brilliant boots
Very informational, service was brilliant, excellent range of boots, picked up some braisers and could not complain with the feel of them, hoping to wear them in soon!
8 March 2024
Unprompted review
Reply from Millets - Southend
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Great service by Josh
8 March 2024
Unprompted review
Reply from Millets - Southend
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Visited southend millets today looking for footwear and clothing for a bootcamp residential…
Visited southend millets today looking for various items for a bootcamp week I'm going on. Staff very helpful, specifically Sarah helped me find soft shell gilet and fleece top which I needed. Sarah seemed really knowledgeable about the product-able to explain to me the benefits of the particular walking boots I was looking at. Recommend this store. Good customer service. 👍
29 February 2024
Unprompted review
Reply from Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service and advice from Josh on…
Great service and advice from Josh on walking boots and socks
29 February 2024
Unprompted review
Reply from Millets - Southend
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great times at Millets
Josh and Kaitlin provide excellent and invaluable advise. Cant recommend them enough. Im a happy customer and will always be back for more boots when these are worn out!!!
26 February 2024
Unprompted review
Reply from Millets - Southend
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Really best shop helpful good store to go to Josh…
Really helpful good store to go to Josh was exceptionally helpful
25 February 2024
Unprompted review
Reply from Millets - Southend
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Reply from Millets - Southend
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.