I was in Millets with my dad looking for the supplies, equipment and kit that I needed in order to do my bronze Duke of Edinburgh. We had already had a look online to get a rough idea on what we were... See more
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See what reviewers are saying
The staff generally very friendly, except when they are more focussed on their own conversation. I find their clothing good value. I usually emerge having bought something.
Company replied
I have been coming to this shop for years. The service just doesn’t feel as good and the level of care seems to have changed over time as a customer. On a couple of occasions I’ve turned up only to f... See more
Company replied
I was served by Dan in millets worthing today. He was helpful, friendly and professional in his approach. He served me in a timely manner and found exactly what I was looking for and his customer... See more
Company replied
Company details
- #65 of 92 best companies in Outdoor clothing and equipment shop
- #58 of 125 best companies in Activewear shop
- #29 of 53 best companies in Bags and luggage shop
- #62 of 83 best companies in Camping Shop
About Millets - Worthing
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
78 Montague Street, BN11 3HE, Worthing, United Kingdom
- 01903 256162
4.9
Excellent
1K reviews
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Amazing staff
Such great service from the lads in the shop! We come in a couple of times a year for the essentials and always leave happy.
They’re chatty and genuinely interested in what you’re doing or where you’re going.
Myself and partner were climbing Snowdon for the first time and they gave really helpful tips.
Will be back in a few weeks for some more bits for our summer camping trips.
4 May 2026
Unprompted review
Reply from Millets - Worthing
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Fantastic everyone was very helpful as…
Fantastic everyone was very helpful as ever
2 May 2026
Unprompted review
Reply from Millets - Worthing
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
I was in Millets with my dad looking…
I was in Millets with my dad looking for the supplies, equipment and kit that I needed in order to do my bronze Duke of Edinburgh. We had already had a look online to get a rough idea on what we were going to get especially at first aid kits. The one that we had initially found online we could not seem to find in store. Damon came over and asked whether we needed any help and continued to help us get the rest of the kit that I needed. He not only showed us what he’d recommend but also showed us the good quality stuff, cheaper stuff and of benefits of each item he showed us. Overall he was very good and had great customer service.
3 May 2026
Unprompted review
Reply from Millets - Worthing
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
The staff generally very friendly
The staff generally very friendly, except when they are more focussed on their own conversation. I find their clothing good value. I usually emerge having bought something.
29 April 2026
Unprompted review
Reply from Millets - Worthing
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Dan and Damon were very helpful
Dan and Damon were very helpful, giving additional advice and guidance. Great service.
26 April 2026
Unprompted review
Reply from Millets - Worthing
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
I have always loved Millets,for most of…
I have always loved Millets,for most of my 69 years -traditional & yet also modern in producing top quality merchandise,with a venerated name that is synonymous with trusted,reliability and value! Thankyou!
-My first wellies,at the age of 5 were from Millets!
22 April 2026
Reply from Millets - Worthing
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Reply from Millets - Worthing
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
I was served by Dan in millets worthing…
I was served by Dan in millets worthing today.
He was helpful, friendly and professional in his approach. He served me in a timely manner and found exactly what I was looking for and his customer service was great
Well done Dan and thank you 😊
20 April 2026
Unprompted review
Reply from Millets - Worthing
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Everything as expected
Everything as expected. Very happy with the items. And deliver on time
10 April 2026
Reply from Millets - Worthing
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Quick and easy to negotiate your web…
Quick and easy to negotiate your web site. Good quality garments. Quick and prompt delivery.
6 April 2026
Reply from Millets - Worthing
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Amazing experience
Amazing experience - Dan was super helpful and knowledgeable. Found my perfect shoes!
10 April 2026
Unprompted review
Reply from Millets - Worthing
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
I have been coming to this shop for…
I have been coming to this shop for years. The service just doesn’t feel as good and the level of care seems to have changed over time as a customer. On a couple of occasions I’ve turned up only to find it shut, which is quite frustrating and not what you’d expect.
That said, there are still some good deals to be found, which is a positive.
1 April 2026
Unprompted review
Reply from Millets - Worthing
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Kayley helped use to get what we…
Kayley helped use to get what we required
13 March 2026
Unprompted review
Reply from Millets - Worthing
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Reply from Millets - Worthing
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Needed some new hiking boots!
I popped in to check out the hiking boots as my old 1’s were leaking.
Dan helped me with picking a real good pair out. He let me try on a few pairs & bosh around the shop in them haha
Got a pair of Merrel’sin the end (on sale)-so comfy & really light compared to my other boots. So defo appreciated the help in choosing them, thanks again Dan 👍🏻
Also been on a walk with them, lots of puddles/mud etc & came home with dry feet woo hoo!! Super happy 😉
10 February 2026
Unprompted review
Reply from Millets - Worthing
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Delayed because of storms but got here…
Delayed because of storms but got here quickly after
26 January 2026
Reply from Millets - Worthing
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Very helpful staff
Damen helped me pick out the best suited gear for my upcoming trip, he was very friendly and knowledgeable, ensured I didn’t waste my money on inappropriate items. Thank you very much!
21 January 2026
Unprompted review
Reply from Millets - Worthing
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
A big thank you to Lily
A big thank you to Lily. Lily helped me choose some waterproof boots, knowledge about the material and how to look after them. Lily made me feel comfortable and not pressured. A very good experience.
17 January 2026
Unprompted review
Reply from Millets - Worthing
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Quality products
Quality products, knowledgeable and efficient team. Dan was a great help. Thank you.
16 January 2026
Unprompted review
Reply from Millets - Worthing
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Really good range of walking boots
Really good range of walking boots, sensibly priced and all in stock. Sales assistant (Lily) was really helpful and patient.
10 January 2026
Unprompted review
Reply from Millets - Worthing
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
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