Millionroutes Reviews 7

Driwer on time both ways. White shirt looks good. Frendley.
Fly-time easy to change.
I come back

Used the transfer for the second time.
Perfectly organized.
Transportation perfectly on time.

We booked transport from the airport to our hotel with Million Routes and paid 134 euros for a large transporter for 5 travelers.
When we arrived, there was no one at the designated stand. Other drivers from the same industry ended up helping us get in touch with Million Routes. One person from the company did show up, but couldn’t do anything to help.

When we called the “emergency number,” we were told that the driver had supposedly waited for 1.5 hours, tried calling us, and then left. This is simply not true — we landed on time, picked up our luggage without delay, and went straight to the meeting point. We received no calls, and the driver could not possibly have waited that long.

On our second call, we were told that no drivers were available and that we would have to find our own solution. We therefore paid an additional 60 euros to get to our hotel.

Return trip:
The driver arrived late and showed up in a regular taxi, so we might as well have taken a taxi both ways and actually saved money.

We contacted customer service and asked for a refund for the missed transfer. They refunded 25 euros — and that was it.

Conclusion:
2 stars, because we did at least get picked up on the return trip. But this is not a company I will ever use again or recommend to others.

The website was so easy to use, our first driver greeted us at the airport and was very friendly, great with the kids and even gave us a mini guided tour & information about the island and surrounding Canary Islands as he drove us to the hotel. Both taxis were immaculately clean and air conditioned; and the children’s car seats were both safe and again spotlessly clean. Our pickup to take us back to the airport again was there on time (if not early which was weldomed) and again we were greeted with a friendly driver, with another immaculate and air conditioned taxi, which again had safe car seats for the kids. You do pay a little more than what you would off the taxi rank, but honestly the extra money was 100% worth it. Would absolutely reccomend them to anyone, especially anyone travelling with small children.