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Rated 1 out of 5 stars

Terrible dishonest lied about not recidivism g return refused refund and said I had the hair! Luckily had gps and photo evidence of return. And legally within 14 days of purchase I returned. Would... See more

Company replied

Rated 5 out of 5 stars

Would give 10 stars if I could! My third purchase from Mimo arrived today, absolutely delighted, but moreover with the service from the Mimo Team! Once again, I unfortunately made my purchase a li... See more

Rated 2 out of 5 stars

Can’t fault them on their prices with offers and discounts, BUT, so unreliable! I received an email from them saying an item I wanted was now back in stock so I purchased immediately on 1st October... See more

Rated 1 out of 5 stars

Spent nearly £4000 on wigs and never had a problem. Bought a wig 3 weeks ago which I can’t keep on my head as it’s far too small and they are being very rude. Will never order again.

Company replied

Company details

  1. Beauty & Well-being

Information provided by various external sources

MiMo Wigs Ltd is a leading UK wig and headwear /hairloss specialist. Stocking the leading brands:Jon Renau, Rene Of Paris, Estetica, Ellen Wille, Gisela Mayer, Trendco, Raquel Welch, Masumi Headwear &more. Providing tailored custom hair replacement / w...


Contact info

2.4

Poor

TrustScore 2.5 out of 5

44 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lovely wigs and great service

Love this company. The website is extremely easy to navigate and they do some fantastic offers. I have purchased many wigs in the past couple of years both synthetic and human hair from Jon renau, Belle tress, esetica and Raquel welsh and all are fabulous. They are speedy to reply to any queries. Packaging of the wigs is super cute. I already have another in my basket ready to checkout!

22 March 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and gorgeous wigs , my 7th purchase

So glad I found Mimo to purchase my wigs. The website is easy to use and if you have any additional queries they are swift to reply with a fantastic customer service . The wigs both synthetic & human hair I have received from them are all high quality beautifully packaged and they have a loyalty program that gives you discounts. The selection is huge and caters for all budgets.

20 March 2022
Unprompted review
Rated 5 out of 5 stars

Wish I could give this company 10…

Wish I could give this company 10 stars. Ordered two beautiful JR wigs. From placing the orders to delivery I was emailed with updates and the service was so fast. The lovely touch of how the boxes were wrapped really was a beautiful and personal touch and very helpful. Thank you from a newbie new hair wearer, your website and videos really take the stress out of it.

12 November 2021
Unprompted review
Rated 1 out of 5 stars

I purchased my first wig from mimo wigs…

I purchased my first wig from mimo wigs in april 21 it wasnt a cheap wig it was from gisela mayer £600.The wig arrived fairly quickly considering it came from abroad and was packaged beautifully.Let me say ive had numerous let downs with wigs where they have come on a plastic bag and gone straight in the bin.This wig was not one of them lovely wig supposed to be human hair hd lace i dont know ime no expert.But nothing else inside the box no thank you or any instructions how to care for it.I emailed several times about this but got no reply their customer service is non existant.On 29th july again this year 2021 i decided to purchase another wig not so expensive this time so placed my order.The next day i decided against my choice and emailed to cancel my order but they still despatched my order on the 2nd august and it is due to arrive today 3rd august.I will not be taking delivery of this item as it was cancelled ive been in touch but had no correspondance from them at all.They have a no returns polocy unless faulty so i know if i accept it they will not let me return it .I want a full refund for the money ive paid.So no my experience with mimo has not been good very unproffesional.

3 August 2021
Unprompted review
Rated 5 out of 5 stars

Iv just received my Raquel Welch wig

Iv just received my Raquel Welch wig
Simmer elite shaded biscuit, it’s gorgeous, so comfortable and the colour is fab.
The service and value from Mimo is the best around
I’m looking forward to my other 2 Iv purchased
Thank you

16 July 2021
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience. I found MiMo Wigs in the darkest of times- desperate to find fashionable, current alternative hair. They did not disappoint, great wig brands, great service and reasonably priced. MiMo have amazing offers but offer amazing support which is priceless. Thank you.

12 July 2021
Unprompted review
Rated 5 out of 5 stars

Favourite wig company

MiMo is my favourite wig company! Michelle knows so much about wigs and is incredibly kind. She has given me great advice on which style/colour to choose. I’ll be forever thankful to her. Also great discounts and fast delivery.

8 July 2021
Unprompted review
Mimowigs logo

Reply from Mimowigs

Thank you so much for the lovely review - it means so much to us x

Rated 5 out of 5 stars

Best wig company I have ever used.

I have worn wigs for years and used so many companies, but this is so brilliant, there are always amazing discounts, the wigs are packaged beautifully and Customer services are always is happy to answer any of my queries. The selection of wig companies are so much better than any I have found to date. Highly recommend this company.

8 July 2021
Unprompted review
Mimowigs logo

Reply from Mimowigs

Thank you so much x

Rated 1 out of 5 stars

Disgusting customer service if they have one

I’ve got to say I’m not sure how these reviews are here , I’ve been trying for over a week to contact them 9 emails unanswered there phone just rings out I’ve tried every day to call them I’ve left Instagram messages I’ve left messages on there YouTube channel nothing they took my money but no confirmation on when I get it delivery date or order number, there is no way to get in touch with them I’ve now put a complaint in to barcleys to get my money back some off these reviews must be fake as I’ve had nothing but stress trying to get in touch with them

14 June 2021
Unprompted review
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Reply from Mimowigs

Hi there. I am sorry to hear that you had a problem getting in touch with us. As we have informed you, we have cancelled and refunded you. As stated on order confirmation, it is best to email us with your order reference to query any order - we do not respond to public social media comments regarding orders I am afraid, although I understand that is frustrating at times. Thank you for reaching out to us, and as advised the refund has been processed for you. Thank you and have a lovely day

Rated 5 out of 5 stars

Best Wig outlet in the uk

I ordered a Jon Renau topper that would hae taken too long for the wedding i needed it for Michelle the owner went out of her way to get me another topper in time she was very generous, I have since ordered another topper that was beautiful and delivered really fast and now I am expecting my new wig to turn up, Michelle is not only beautiful on the outside but in the inside too, go watch all her videos online, thank you for such excellent service

4 May 2021
Unprompted review
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Reply from Mimowigs

Thank you so much for your lovely kind words Angela, and for taking the time to write this x I’m so so happy to hear you are so delighted x

Rated 5 out of 5 stars

Michelle is an expert

This is the only wig shop I will use now. After 17 years of having alopecia and plenty of bad wig shopping experiences, in persona and online, I am so relieved to have found Mimo Wigs.
Michelle is an expert in the wigs she stocks and has taught me so much about different cap constructions etc which I have struggled with previously.
More than that, having alopecia herself she just 'gets it' and understands why getting a wig that makes me feel like me is so important. You will not find a more supportive and knowledgeable wig stockist.

20 April 2021
Unprompted review
Mimowigs logo

Reply from Mimowigs

Thank you so much for the lovely words, it means the world that you trust us with your hair purchases. Hair loss is so difficult, and I am so happy to be able to play a small part in your journey x

Rated 1 out of 5 stars

Ive tried ringing the monile number for…

Ive tried ringing the monile number for mimowigs and have emailed them but both mobile no one is picking up and no reply to my emails either ☹️😞

19 April 2021
Unprompted review
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Reply from Mimowigs

Hi Nasim, thanks for the review. I’m unsure why you’ve said no one has picked up your emails when we have been communicating back and forth by email with yourself.
We received your email from last night and have responded this morning.
We have carried out your requests as confirmed by email and happy to continue to help with anything we can, and have given a discount as well for you.
Please just let us know if we can help in any way.
David & The Mimo team

Rated 1 out of 5 stars

I purchased a wig on the 7th January

I purchased a wig on the 7th January, in which in my error didn't realise that if they don't have the item in stock it would take 10 days to arrive and if it would be any longer you would be notified. Fair enough I accepted that. However after ten days plus, no email. No notifications nothing so I politely emailed to chase it up and understood due to the current situation it's not an issue would just like an update. They responded fairly quickly, with it should be with us in a few days.. After week, coming on two weeks no response, no item.i emailed them again at this point and my email was ignored, I emailed them again, and yet again email was ignored. A bit strange how now I am not getting a response when I requested to cancel and refund the item.
I purchased through layby, so I had to contact them and go through a form, in which now they have also contacted the retailer. But still to this date no refund no item and no response to my emails.

10 February 2021
Unprompted review
Mimowigs logo

Reply from Mimowigs

Hi Sarah, we have replied to the emails from yourself, and the last we had was a request to cancel if the wig did not arrive from the supplier. We were informed that it was on its way to us, but as it did not arrive by the time you had requested - we did cancel and refund the transaction. If you check your account you can see this was cancelled. Please let us know if you have issues accessing your account or need further clarification of the same. We do not appear to have any further emails from yourself other than the last after we had been informed by the supplier the wig would be with us within the week. You should have received a cancellation and refund email from ourselves, as this is automatically generated when we cancel your transaction. I am sorry if this has not arrived with you. I can resend this - if you check it is not in the junk folder. If you log in to your account, you can see that we have actually cancelled your transaction and no payment is taken and you should have that showing on lay-by as well. Thank you so much for reaching out and have a lovely day.

Rated 5 out of 5 stars

Excellent Customer service

I have already placed my 2nd order at Mimowigs and currently planning on my 3rd one....
Both deliveries arrived very fast (I live in Germany) and were packed in fabric or in a nice gift paper.
It's the small details that makes the difference....
I had a little issue the second time and contacted Mimo - she / they solved my problem absolutely professional - I could not wish for more.
She sells all the good brands and she offers discounts for every brand once in a while.
I would give her 6 stars if I could (because of my good experience at the second purchase)

7 February 2021
Unprompted review
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Reply from Mimowigs

thank you so much for the review - that means a lot to us. We are so thrilled to hear you are so happy - have a wonderful week and thank you for being such a great customer

Rated 5 out of 5 stars

Purchased Miranda by Jon Renau in…

Purchased Miranda by Jon Renau in Flurry ,the colour is gorgeous, a delicate plummy , tonal grey , lovely fibres ,the mono top and lace front are very realistic . My next purchase from Mimo Wigs is imminent, 30% off Belle Tress , theres a lovely 100% hand tied I had my eye on 🤩 with excellent customer service and fast delivery, my next review isn't too far away 😁 , Thankyou all at Mimo xx

26 January 2021
Unprompted review
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Reply from Mimowigs

thank you so much for the lovely review and feedback - it really means a lot that you have taken the time to do this x have a lovely day

Rated 5 out of 5 stars

The real test of a company is when…

The real test of a company is when there's a hitch and Mimo came out on top!
I've bought several wigs from Mimo with no problem but on my last order I was sent the wrong size.
They couldn't have been more helpful, they refunded my costs for returning it and within the week I had received a replacement wig in the correct size.
Excellent communication from Michelle and team as always, Michelle usually replies personally to any queries.
Second to none,
Highly recommended
PS.... They also have the best offers!!

20 January 2021
Unprompted review
Mimowigs logo

Reply from Mimowigs

thank you so much for the lovely feedback - that means so much to me, and I really do appreciate that you took the time to write such lovely words - especially after we sent out the wrong item to you initially! I am so sorry for the error, but I am so delighted that you are so happy that it was sorted, and that you gave us the opportunity to rectify the issues - that means a lot xoxo

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Just received my first wig fairly quickly (despite Covid and pre-Christmas rush) and it's fantastic and beautifully packaged. Thank you Michelle!

15 December 2020
Unprompted review
Mimowigs logo

Reply from Mimowigs

thank you so much for taking the time to write us this lovely review -that means so much

Rated 5 out of 5 stars

Michelle really is a wonderful person

Michelle really is a wonderful person. She set up the business through personal experience of hair loss and she treats customers with love and respect, wanting the best for them. Her website is easy to use and I received an answer to my question on a Sunday and the wig within a couple of days, trackable by DHL. When the box arrived it was packaged truly beautifully. Michelle really is an inspiration to others. Thank you MiMo x

19 November 2020
Unprompted review
Mimowigs logo

Reply from Mimowigs

thank you so much for this really lovely review and for taking the time to write a personal comment as well. I am so happy to hear that you love the service and thank you so much for this - it has made my day

Rated 5 out of 5 stars

This woman is simply amazing

This woman is simply amazing, I have never known anyone with such compassion and care for others, knowing how hair loss feels herself, Michelle goes above and beyond anyone els e I have dealt with, sadly I have had bad luck and been treat not great by other wig places but Michelle has been so caring and understanding and helpful and only wants the best for you and to help your confidence knowing how it feels herself.
I’m never going anywhere else again x
Thanks Michelle, I can’t thank you enough x

9 June 2020
Unprompted review
Mimowigs logo

Reply from Mimowigs

thank you so much x

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