I have used this company for a very long time. In the rare instances you need customer service they are there for you. They are a major player in the board game and card game hobby community. I’ve spe... See more
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MM has a very fast and clean arrangement. It is easy to determine what they have in stock and to complete the order. Prices are good and the merchandise always arrives quickly and is as good as advert... See more
Miniature Market does what so few retail establishments do anymore: Cater to a specific clientele, have an abundant inventory, be staffed by knowledgeable employees, and open their doors as a hospitab... See more
Ordered Kickstarter item that is longer out of print but showed great price and in stock. Order label assigned but item never shipped. Customer Service tells me to wait longer knowing this item is p... See more
Company details
Written by the company
Miniature Market, Online Gaming Superstore - Board Games, Dungeon Dragons, Rackham Confrontation, Chessex Dice, Reaper Dark Heaven and Warlord Reaper Miniatures, Vallejo Paint, Reaper Master Paint, Pro Paint, Warmachine, Privateer Press, RPG Books and ...
Contact info
4690 Tradeport Industrial Ct, 63042, Hazelwood, United States
- www.miniaturemarket.com
4.1
Great
67 reviews
No recent history of asking for reviews
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Very helpful service
Very helpful service. Great prices and products. I have ordered from them many many times, both when I lived in St. Louis (where they are located) and living across the country. If there is ever a mess up or mistake, they make it right.
17 March 2020
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Horrible Online Customer Service
I will preface this by saying the only reason I rate this company 2 stars and not 1 is because of the saving grace of there brick and mortar location. There their associates know how to treat customers. The online Customer Service team is horrendous and needs some major help.
I had an online order cancelled on me with no communication from the company until AFTER I reached out to them. They "claimed" it was an issue with authorization on my card, yet I can't imagine how that is as when I made my order, my card went through and the money was deducted from my account. When I sent a follow up asking for more clarification, they solved and closed my ticket. I know they did exactly that, as I am a Customer Service Manager for an online retailer who also uses Zendesk (the email answering program they use). I do not expect any follow up on this, nor do I want any. i am done trying to order from there online store. I caution anyone from using their online store, and recommend they only go the actual store, as you will not receive help virtually.
12 February 2020
Unprompted review
Reply from Miniature Market
Hi Nate,
Yikes! I’m so, so sorry to hear that this happened. Allow me to explain.
Unfortunately, we are not able to reach out to customers that have credit card authorization problems.
That being said, the customer service experience that you received after getting in contact with us was not up to our standards and I do apologize for this.
At Miniature Market, we always want to put our customers first, and I apologize that we fell short this time, and with your first online purchase. I’m sharing your feedback with Customer Service so that they know what happened, how it affected you, and what can be done to make sure this doesn’t happen again.
I hope you’ll allow us to make it up to you. Someone from our customer service department will be in contact with you shortly.
Thanks again for the feedback, and take care!
Miniature Market
Order was cancelled without notifying me
Order was cancelled; I was never notified. I had to chase up with their support team to figure out what was going on. Took me a couple weeks to sort out. Terrible experience, I would not shop here again.
1 May 2019
Unprompted review
Ordered an expansion for Munchkin
Ordered an expansion for Munchkin: Apocalypse. Order arrived here in New Zealand within a week in great condition and for a great price :) Thanks
9 April 2019
Unprompted review
Recommended!
Finally I've got the order. First it was 5 stars for their customer service, some people complains but for me there was 0 problems. Very attentive and fast in response. Later there was 1 star since the shipment method was not explained in detail, they said FedEx and local post but not PostNord from Sweeden. I guess they have to modify their shipment description in the website not to get any troubles in the future. Now, after I've got the order I'll give them 4 stars. At the end of the transaction I'm still happy. Just one more tip, for international orders better to use a better box... a bit stronger. There are two games boxes damaged a bit in the corners, but nothing critical. Gracias
15 December 2017
Unprompted review
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