minuteclinic.com Reviews 

I went to the Glendora Minute Clinic in November. They sent me a bill, I paid it, they canceled the check a month ago. Since then I have received text messages, emails, phone calls and bills in the mail. I keep telling them that they cashed my check on April 24th and they just keep sending me bills. I strongly advise against ever using the Minute Clinic. Go to an urgent care instead.

I did an online virtual visit at 1:00am. The doctor rushed through the call and the whole visit from start to finish was only 2 minutes and 35 seconds. in which over a minute of it was trying to figure out how to get my correct birthday entered into the system. They prescribed me antibiotics for what I assumed was strep throat. I called my 24 hour pharmacy in the morning and they had still had not received my prescription. I called CVS and got the run around and was told someone would call me back within 24 hours. CVS finally sent in my prescription 13 hours later. By that time I had already ended up having to go to the urgency room because my throat was swelling shut. Now I am stuck paying bills for 2 separate places and was CVS refuses to refund me although if I would have gotten antibiotics started sooner it probably would have prevented me needing to get additional care.

Scheduling was not difficult, however the end result of visit went sour after receiving a full bill for the visit. I was told at check in that minute clinic could treat me for what I came in for. Open boil/ulcer on ankle, possibly infected.
No problem according to the intake personnel. Fill out forms and moves forward. Waited to be called about 20-30 minutes. Called to back to get blood pressure and temperature taken. Showed intake person my ankle sore and was told I would see doctor next. Immediately upon showing Dr and assistant my ankle, they immediately said Minute Clinic couldn't service me and said I should go to immediate care or urgent care clinics that would be more equipped. Less than 5 mins later I leave and head to urgent care. No care was given at minute clinic. Just typing info in system and verbally saying to go elsewhere. No charge to me that day or a mention of partial of full charge in future for the visit, however I was charge later for full visit as if they did and was able to handle my issue. Its like taking your car to a repair shop and they listen to a sound your car is making and immediately say that it's beyond their scope of work go to dealer. This is without pulling your car onto the rack. Just quick observation by the tech. Later you get a $169 bill for that observation.
Better off goggling than minute clinic. They have the right name.
Charge by the Minute.......

I went for a Covid test prior to travel. Was told that my insurance had a copay and there would be a fee of around $30. Received a bill and paid it and then received a second bill and was told that the insurance company was billed separately for the test and the office visit so I sent to collections for another $52 bill. Such a ripoff and very disappointing

I went to the Ridgewood location in New York, to get the shingles vaccine, I was told it would require 2 visits. After completing the first vac, I made my appointment for the second
Two days later I was informed that the Ridgewood location was closing and that I would be having to go 5 miles out of my way to Ditmars location in Astoria Queens twice before I even got close that appointment they moved my appointment to another day then two days before my appointment, they canceled my appointment and said that the location would not be able to
Accommodate me because that location was also closing. They told me to call and reschedule. They supplied me with a phone number which gets you nowhere it has nothing to do with rescheduling obviously whoever runs minute clinic has their head stuck up there, butt ! I finally reached somebody and they told me they get back to me that was two weeks ago so now I’m up in limbo without my second injection I will never walk into another CVS again or deal with morons like this ever again talk about no organizational skill!!!

Went to The Minuite Clinique on Grogans Mill The Woodlands TX. Had scheduled an on line appt. Went in and was told they were to busy to see me— but if I wanted to stay around a few hours— there is some chance they might be able to see me. Not very friendly or professional. And then finally said if it was her , she would leave. We were very unhappy and decided to leave. And it’s great we did—- saw an 24 urgent care on our way out. They were very professional and very eager to help—-unlike CVS. They took our insurance. And it was top notch. Night and day difference. Fat pt
Rofeddpssional
It was professionalism and a great attitude—- total opposite of CVS. So we were very happy that CVS minute Clinique didn't work out. And got great care given to us! It was so much easier than dealing with 2 young people that didn’t care about us at all—from CVS—- and we were in and out and only paid $45 copay. Totally worth it. Could have had an X-ray or scan done on the spot. Or a blood test. You’re not getting that at CVS. Plus the wait at CVS is usually very long. Screw them and go to a 24 hr emergent clinic instead! You will not regret it.

FYI. The 2 bad employees ar CVS worked Sunday February 4th— atleast 3-4:30. Someone needs to be on top of these people giving them info and customer service help and how to treat people. It was a young African American guy( a real fast talker and a semi Asian young girl. &&= Stay away! Not bueno, just compare the difference in equipment. It’s huge. CVS has squat and a bad attitude. So just go to a 24 hour health Clinique. So will be glad you did!

Su dat Feb 4th 3:00

UPDATE #2: I scheduled for a Novavax booster with the Pharmacy. You have to schedule online for Moderna, but tell them you want Novavax. I did just that. When I got there, I was told by the pharmacist they only have Moderna. So I left, called CVS management, and they checked into it, called me back to say they were sorry, the pharmacist there didn't know about the 2nd fridge with the Novavax vaccine.

UPDATE: As it turns out, I spoke with the CVS pharmacist who told me they had Novavax. Apparently these are two COMPLETELY separate entities, and they TOTALLY act as if the other doesn't exist. So, all Minute Clinic had to do was say, 'Check with the pharmacist, they may have it.' And when I spoke with the CVS Pharmacy 20 minutes ago, they didn't want to hear what happened with Minute Clinic!

I was told to use CVS to sign up for Moderna COVID vaccine, but ask for Novavax when I get there. I did, but Minute Clinic said they didn't have Novavax.

I did exactly what my Minute Clinic email (use email to sign in when I get there) and the CVS pharmacist said (sign up for Moderna on CVS.com but when you get to Minite Clinic ask for Novavax) to do.

The girl who was going to give me the vaccine asked someone else, and she was told they don't have Novavax. The girl didn't even know who made Novavax, and was kind of not sure about this Moderna vaccine and if it might not be what I meant when I said Novavax.

Honestly I’m so disappointed as I received a bill for 500.00 for a vaccine that I had given my insurance card to that lady but yet this horrible company will not return my call?? Stay clear of minute clinic and their horrible service!!

The worst company ever! They make DMV look like saints. Trying to pay a bill but every option makes it impossible. Online? - needs a code that comes with a statement but never received one so no way to get code. Text for code? - option not available even though cell was the main number provided. Call for code? - no calls came through. Call customer service? - 30 mins and still waiting. Will be eligible for medicare by the time someone gets on the call. Ridiculous.

Called to add third and fourth ins companies. Lady takes my info and now on hold for 1/2 hour waiting to speak to someone else for them to do the billing to them Ridiculous that they have this extra step ridiculous on hold. Finally answered and disconnected No call back

My son received a bill from Minute Clinic, Chelsea Thompson: FNP in waterford (Orlando, FL) I am trying to add the insurance I created an account I can add insurance. I called them was on hold the first time for 60 minutes and they disconnected called again was hold for 50 minutes and no one picked up. I will never go this place again. Bill is passed due and there is no way possible for me to get hold of anyone there

On hold for four hours trying to make a telehealth appointment because the stupid website was unable to verify my insurance. Which might make sense except that my information was ported to them from Aetna directly, it was correct, and I also uploaded a copy of my ins card. And when I finally got through, the person who answered could not help me and the supervisor said my only option was to call that same number again. MinuteClinic refused to accept my insurance even though they have a contract with my insurer. Even Aetna couldn't get hold of any of these people. Worst customer service of my life.

I waited over 2-1/2 hrs online for a virtual appointment and when they sent me a link, the link wouldn't work. They told me to use Chrome, which I did. I tried it on my I-Phone and it didn't work there either. This is a rip off. I called their phone number and they couldn't give me any more instructions to make sure it would work.

They specialize in only distributing pearls and collecting their fees. Got a real problem go see a real doctor not these fraudsters

They committed FRAUD! My husband and I visited the CVS Minute Clinic on Bass Road in Macon, GA to obtain a prescription for Paxlovid. We tested positive for Covid (using home tests) the night before. We were told to bring our positive home tests and we would not be required to take a test at the clinic. We both brought our positive tests and neither was given a Covid test at the clinic. Yet my husband received a bill from LabCorp for a negative Covid test. After a few calls, we realized somebody else's test was submitted under my husband's insurance and personal information. We called CVS many times to no avail and never received any promised call backs. Two months later we finally talked to a supervisor and essentially the chart info had been CHANGED by the Nurse Practitioner showing my husband was given a Covid-19 test at the clinic and it was negative. To cover her tracks she changed his chart to reflect the Paxlovid that she prescribed (due to his positive Covid test) was canceled. The prescription was not canceled, she did not test him in office, and she provided him with a doctor's excuse, because he was positive! We have submitted the receipt for the home Covid test, pictures of the positive test, prescription record for the Paxlovid and the medical work excuse she provided. They refuse to respond so we are proceeding with legal action. This is illegal and I'm sure we're not the only ones to have this experience. We, however, will not just go away and will use every avenue available to "right this wrong" and publicize this very dangerous and illegal activity!

I accompanied my brother to the CVS MinuteClinic in Elkridge, MD for an emergency prescription refill due to him misplacing his medications. Yvonne, the nurse practitioner, was exceptionally kind and accommodating. She demonstrated competence, empathy, and offered encouraging words despite a busy day; maintaining composure while assisting us. I highly recommend Yvonne when you go to minute clinic at CVS Elkridge!!!

Steer clear of the Minute Clinic here (store #2003)! I scheduled a vaccine and confirmed the appt via SMS same day. I got there 5 min late and went to the pharmacy (my mistake). The pharm people directed me right next door to the minute clinic. The place was not orderly nor organized. Finally found someone to check in and she replied you’re 10 min late and it’s my lunch break now. The Pharmacy closes at 1.30 as well but it was 1.20. I was disappointed but needed a few other things and shopped around. I looked back in and noticed that she (Renee Keith) was doing other things like taking trash out and working, not eating lunch. Plus she had the Seeing a patient sign up on the door instead of the out to lunch one.I confronted her to ask why she didn’t provide me with my health care needs. She indicated that I was late and had to eat lunch. The appt could have taken place without any time issues and my health care needs met except for someone who in her words needed to teach me a lesson. Health Care Professional of the Year! She put the trash in front of a patient’s well being. I guess the lesson is to never to use these folks again and make people aware.

I have always paid my debts. I am on a fixed income, in October I received a bill from the MINUTECLINIC from January of this year. I spit the balance in half ans sent a check. I immediately start getting past due notice before the next month is even here. In November I sent half of the remaining balance. Today I received a notice from a collection agency. HOW DISRESPECTFUL CAN YOU BE TO THOSEOF US THAT ARE TRYING OUR BEST

They are terrible. Cancelled two appointments at two different locations, 1 day prior, with no explanation. Cost me days of work and not certified now

These pleases are scam! Don't use them!