Mipaginapersonal Movistar Reviews 

Today I simply wanted to transfer a mobile phone number from another company to Movistar. I went to the page online and filled out all the necessary information and pressed enter. It said "Please correct the fields in red", so I did, then again "Please correct the fields in red" but there are no fields in red!!
I tried three more times to complete the page from scratch and it wouldn´t let me do it.
Furthermore, the CHAT bot wasn´t able to resolve the matter and noone answered the phone.
Movistar have always been bad, but it´s honestly like dealing with people who don´t know how to conduct a business.

Movistar service sucks. I cannot get anyone on the phone to fix the problem I have for days now. I do not recommend anyone to subscribe a contract with them.
This is absolutely unacceptable and I will change to another provider.

Movistar are the worst company I have ever had the misfortune to deal with. The customer service department do not have a clue what they are doing and feel they have the right to alter your contract without notification and consent. We are still awaiting our internet to be installed along with a booster antenna after three weeks and the so called customer service do not have the ability to find out when this will be done although they have told me three different dates. This company should try and concentrate on their customers rater than use their funds on riding bikes round france

Don't ever make a contract with them. During the quarantine, I left Spain called them multiple times to cancel my internet. They say I never called to cancel the service and now that I returned to Spain they claim a debt of 400 euros for me to pay them for all the lockdown months.

It is sad that a large company offering decent mobile and internet services can be so appalingly bad at customer service. Don't bother calling the helpline as you will get absolutely nowhere with the staff less than willing to listen or to help - even have been told "that's what it says on my screen" and "its quicker to cancel your service and to sign up for a new one than it is to transfer your line".

If you do need assistance try the community they were fairly quick and helpful as are the chaps on messenger.

Took over a month to transfer my line after requedting as much online - initially told the request had failed as the new house did not have fibre (that's turned out not to be true) but even then it took more than 2 weeks to for them to sort the order out.

After finally telling them I was going to Orange and driving all the way to the shop, I got a call while standing in the queue to say could the engineer come today. The chaps that came from their contractor were spot on, helpful, friendly and the job was completed in less than 20 minutes

If want a good fast service then sign up, if customer service is paramount stay well well away

If I could give - 5 stars I would. They are simply the worst I've ever seen. Either on phone or in a shop they are the less user friendly possible. If you ever consider using them, pray that you never will hqvr to use their customer service. PRAY

Terrible service, you have to wait 48-72 hours the sales people promised internet in 1-3 from the order 2.5 weeks later nothing happened and the people in the Movistar is lying and doesnt care to help at all... Stil after 3 weeks no internet! (In Marbella, the store upstairs in the Commercial La Canada rude and lying service)

Can I give zero stars?!

I wish I’d read all these other reviews before starting a contract with Movistar. They have been impossible to deal with since the first minute we signed up with them. They lie, avoid calls, mess you around, employ awful people. Eventually I think we will have to close our bank account to stop our contract. I’ve never been more disappointed or angry with a company.

I have contracts with Movistar for two internet connections in two apartments. One of the contracts includes 2gb per month for two mobile phones, and I use only one of those. I pay for the two internet connections with two invoices per month from Movistar by direct debit.

In April 2019, I noticed that Movistar had starting billing me 21 euros a month for a telephone contract, a 'Contrato 5', that I had never ordered or signed. I went into one of their shops with some documentation about my contracts with them, and the shop staff refused to help me. I had to talk for an hour with one of their support staff on the telephone in the shop before managing to cancel the contract I asked her whether I could get a refund on the two invoices I had already paid, and the lady said she couldn't do that. So I cancelled the two invoices via my bank's internet banking app.

I have carried on paying 100+ euros a month for my two internet connections, which is fine with me. But over the last year and a half Movistar have continued to harass me about the two unpaid bills for the contract and phone number that I never ordered. They are ringing me up, demanding I recite my NIE number to them to intimidate me I assume. They often just drop the call when I am speaking. Sometimes they ring me, and remain silent. At no point have they offered to investigate how the unwanted contract started. When I have asked to have a copy of the contract with my signature and a date, they have refused.

I am concerned they might cut off my internet connections while carrying on charging me, if I don't pay, and so I am thinking of giving up and paying the 43 euros I owe them.

I have never experienced any customer service like this before.

The experience is one of dealing with a totally ludicrous incompetent company and I am even more annoyed as I can't write a review on Google. I assume they pay them to not allow reviews to try to hide the fact their servicie is so bad. Their staff are obviously paid for each idiot they sign up to a contract as we were signed up three times by different people who couldn't find the previous contract or said the new one was better. We had to chase up everything on the plan except the mobile phone connection, that did go ahead OK. A miracle. But I jsut discovered it is not unlimited data it is only 15 GB. Bit of a difference.
The router took two weeks or repeated calls to get delivered. And after a week it has stopped working. NO, they say they do, but they don't actually have English language support. I was eventually put through to someone who supposedly spoke English but she was obviously talking from a foreign country without bothering to use a telephone as it was impossible to hear what she was saying apart from the odd word. I am over 65 and due the Movistar Special Service - if i got it, heaven help anyone under 65.

an internet provider that don’t provide internet. Worst wifi ever

I have talked three times to change my contract as they are charging me for the mobile phone I never ordered. Terrible service also in spanish, forget in english.

An internet provider that doesn’t provide internet that charges you twice for €100+ per month! What an amazing deal.

Horrible service, changing deals on the website goes wrong often, no one there to help you. I have been waiting two times for more than an hour and no one picked up the phone.

I've lived in three European countries and in Canada. This is the worst, THE WORST internet provider I've experienced!

I could not rate their service any worse...
The customer service is the worst i have ever dealt with in my life. it takes Days even weeks to get simple reply's about account info. in the last year our netowrk has gone down 3 times. each one has been longer than 1 week at a time with noone to help..
We bought into a 12 month contract at a reasonable price and then without notcie when it ended we got charged 120 euro and each month after 69 euro for a 100mb line.. i sent my cancellation notice yesterday asking to have my contract terminated after a specific date and without ne reply the cutofff my internet within 1 hour leving me stuck without wifi trying to work from home off my mobile data!! again we have tried calling 5+ times today and sent 10 email/facebook messages with no reply as usual.. truly the worst service i have ever dealt with and i suggest everyone look at some of the other providers before ever going with them.. THE CUSTOMER SUPPORT IS HORRENDOUS!!!!

TOO DISAPPOINTING. NO ENGLISH SPEAKING PEOPLE WORKS in MOVISTAR even it says they have services in english.
This is not my 1st and will not be the last trying to contact & solve the issues with "MOVISTAR customer services".
When you call them and wait for quite long time, they are incapable of understanding what the problem is. When they don't understand, they say, wait please, another colleague will help, then another colleague she put me tru, says" Hellooooo i cant hear you.....hello hello..."
THIS IS THE REALITY OF FUNNY MOVISTAR CUSTOMER SERVICE BEHAVIOR TO THE CLIENTS, specially when i pay every month more than 100 euro every month!!! I would have immediately change my phone+internet line if there were any other coverages provided by other companies!!!
I can not believe i have to go tru in this technology i have to deal with people who can not comprehend and being paid salary by MOVISTAR in the name of they are doing their job. I am too disappointed.
And in their website, there is no directly contact address where you can write your issues. They just generalized specific issues and you have to choose one of them. There is no other way.
1 STAR is given because i had to, otherwise i couldn't send my review.
I suggest that every client should check their mobile phones' SUPPLEMENTARY SERVICES and under VOICE CALL, see if your calls are forwarded to +34679020000 when busy/ when unanswered/ unreachable.
My issue still is: i dont know this telephone number and i dont know why it is activated to be forwarded to +34679020000 without my permission. And i can not disable/update at all.
MOVISTAR can not solve this problem. Because they can not understand the issue.

Bad wifi and lots of scammers, they gave me an ethernet that doesn´t work, I watched tutorials and I did what they said, then I called them to see what was happening and they hung me. Don´t buy anything from them.

The worst provider to choose. I have been requesting them to take my contract down for over a year. They keep forcing payments from my account and even send lawyers to get money. Pathetic business! Do not get involved with this company, they steal from customers.

Keep charging and charging after the contract has ended and numerous calls. Appalling service.