Disappointed with the quality does not fit well to the matress, bunches up. Did not help with cooling and not smooth on the skin. I think they over exaggerated their claim. I found better quality f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered king size sheets and as I was checking out they offered a special on very specific gray queen size sheets. For the price, I opted to buy those as well for another bed. An itemization of all... See more
Company replied
Sheets didnt last 6 months before starting to unravel creating holes. Upon customer service they said I was out of the replacement period. They evidently know not to guarantee 6 months. Offered me a... See more
Company replied
Order #MB-139269 returned Dec 13 via USPS. Tracking #9434650899562090844388.miracle Brand 1381 Capital Blbd. Ste200 Reno Nevada 89502. Shipping cost, $41.60. Pillowcase was 20/25” Waiting on refund of... See more
Company replied
Company details
Written by the company
Premium sheets and towels made with pure, natural silver that kills 99.9% of bacteria.
Contact info
07310, Jersey City, United States
- hello@miraclebrand.co
- www.miraclebrand.co
2.8
Average
873 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was my second order$400+ and I don’t have any sheets to fit my bed
This was my second order. I have a split king bed. The first order I asked for 2 Twin size sheets and 2 king size pillowcases. I got 2 king size sheet sets. I thought maybe I made a mistake ordering. This order I ordered a split king set. I received another set of king size sheets. I don’t knows who packs your orders but you should fire them. I figured first order I could find someone to gift a set to. Now I have 3 sets that I can’t use. These weren’t cheap. What can you do to rectify this?
16 June 2025
Unprompted review
Reply from Miracle Brand
Hi there! We’re so sorry for the repeated mix-up with your orders and completely understand how frustrating this has been. This isn’t the experience we want any of our customers to have, especially after placing multiple orders.
I’ve reached out to you directly by email so we can work with you to correct the issue as soon as possible. Please feel free to reply at your convenience—we’re here to help and make this right.
Received quickly, great sheets
My order came quickly, well packaged. Sheets are well made and the fabric is just right, not too heavy, not too light. Feels very comfortable and sleeps cool. I had a question and sent an email that was answered within 24 hours. I would recommend these sheets.
6 June 2025
Unprompted review
Reply from Miracle Brand
Thank you so much for your thoughtful feedback! We're thrilled to hear you're enjoying the sheets and that your experience with our customer support met expectations. We always aim to deliver both quality products and responsive service, so it means a lot to know we hit the mark for you.
If you ever have further questions or need assistance in the future, feel free to reach out through our official support page or website—we’re happy to help!
Waste of money do not purchase this…
Waste of money do not purchase this product
13 June 2025
Unprompted review
Reply from Miracle Brand
Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations. We’ve already reached out to you directly to help resolve this, and we’re here if there’s anything more we can do.
Please don’t hesitate to get in touch with us through our official support page or website so we can assist further.
These sheets are a big waste of money
These sheets are a big waste of money. They don’t do much to keep you cool and they don’t stay in place. They move all over the bed while you sleep. Not worth the money they charge for them in any way. Cheaply made. Very unhappy with our purchase.
14 June 2025
Unprompted review
Reply from Miracle Brand
Hi there! We’re sorry to hear your experience with the sheets didn’t meet expectations. That’s certainly not the experience we want for any of our customers. Since no order details were provided, we’d love the opportunity to help make things right.
Please feel free to reach out to our support team through the contact information on our page or visit our website so we can assist you directly.
Quality products worth buying!
Quality products worth buying! I’m very pleased with the sheet and towel sets order. The sheets are not only comfortable but keep you cool and comfortable all night.
Love the towel set included with my order!
6 May 2025
Unprompted review
Reply from Miracle Brand
Thank you so much for your kind words! We're thrilled to hear that you're enjoying both the sheets and towel set. It means a lot to us that the comfort and cooling features are making a difference for you.
If you ever need assistance or have any questions down the line, please don’t hesitate to reach out through our official support page or website—we're always here to help!
30 day money back guarantee is a joke
30 day money back guarantee is a joke! They won't respond to my request to return a set of sheets or the duvet that I did mean to order. My oder got processed before I could take the duvet off the order. The sheets are not soft like they claim and my husband still sweats like crazy
12 June 2025
Unprompted review
Reply from Miracle Brand
We're sorry to hear about your experience and appreciate you sharing your feedback. We can confirm that our team has already assisted you by phone and a return has been initiated for your order. We've also reached out via email to ensure everything is on track and to offer any further assistance you may need.
If there’s anything else we can do to help, please don’t hesitate to reach out through our official support page or website.
Customer service is awful
Customer service is awful. They never answer their phone. It takes days to get an email response. I tapped the wrong color and want to exchange for white sheets and they are not responding. They offered me $28 to keep their crummy sheets
10 June 2025
Unprompted review
Reply from Miracle Brand
Thank you for your feedback. We're sorry for the delay and any frustration caused. Due to increased volume during our Memorial Day sale, our team experienced a higher-than-usual number of support requests. While this may have caused a slower response time, we understand the importance of timely assistance and are working to improve.
We’ve sent you an email directly to follow up on your request and assist further. If you need additional support, please don’t hesitate to reach out through our official contact page.
I love the comfort and feel of these…
I love the comfort and feel of these sheets. I've ordered 3 of these sets.
5 June 2025
Unprompted review
Reply from Miracle Brand
Thank you so much for your kind words and continued support! We're thrilled to hear you're loving the comfort and feel of the sheets—and even more so that you've chosen to come back for more. If there's ever anything you need, we're always here to help.
Horrible Sheets and Horrible Customer Service.
After using the sheet they became so filled with rough bumps. The became so uncomfortable they were unusable. I called customer service but they said it was over 30 days there was nothing they were going to do. I find this interesting because this wouldn’t happen within 30 days. If I could give these sheets and customer service a zero I would.
31 March 2025
Unprompted review
Reply from Miracle Brand
Thank you for sharing your experience, and we're sorry to hear about the issue with your sheets. We understand how disappointing that must have been, and we truly want to make things right.
I’ve just reached out to you via email to assist further—please feel free to respond at your convenience so we can take a closer look and help from here.
Pill
Miracle Brand has poor, cheep elastic on fitted sheets but the worst thing shout this brand is that they
PILL! These sheets PILL!!
Cheap, cheap, cheap, because THEY PILL!
EVEN TOP SHEET PILLS!
19 March 2025
Unprompted review
Reply from Miracle Brand
Thank you for your feedback, and we’re sorry to hear about your experience with the sheets. We did reach out to request more information so we could look into this further but haven’t heard back.
If you’re open to it, we’d really appreciate the chance to assist—please feel free to contact us directly through our support page or website.
I purchased the miracle sheets last may…
I purchased the miracle sheets last may 2024,and there is a pretty big rip in them.
We I reached out to them they said you didn’t purchase the warranty. So I guess this sheets have a very short time frame. Will not be purchasing this sheets again.
13 May 2025
Unprompted review
Reply from Miracle Brand
Hi there! We’re sorry to hear about the issue with your sheets and understand how frustrating that must be. We’d love the chance to take a closer look and see how we can help. Please feel free to reach out to our support team through the contact details on our page or via our website—we’re here to assist!
Be sure to get extended warranty!
As promised, I am updating my review after receiving great customer support from the company.
I originally bought a full set of deluxe sheets after seeing their stuff advertised by someone i follow. After washing them once, they were "pilling" a lot... after washing them one or two more times, they were so thin there were holes forming. I tried to contact their regular support and was told they only have 30 day warranty... So for anyone considering buying from them, I would definitely encourage to get the very long warranty to avoid any issues!
After initially writing this review here, i got contacted by their support team and offered a replacement, which I accepted. I just received it minutes ago and am now updating the review. I presume I was just extremely unlucky and got a bad batch.
The washcloth and smaller towel that came with the original purchase are both absolutely fantastic and I would definitely considering ordering more of those alone!
So my recommendation for anyone considering their bedsheets is to be sure to get the extended warranty in case you are unlucky like i was and be super careful when washing them i guess.
23 April 2025
Unprompted review
Reply from Miracle Brand
Hi there! Thank you so much for updating your review—we're glad we could help turn things around for you. We're sorry again for the initial trouble you experienced, and we truly appreciate your understanding and willingness to give us a second chance.
We’re always working to improve both our products and support, and feedback like yours helps us do that. If there’s anything more we can help with down the line, please don’t hesitate to reach out through our official support page or website.
My sheet set order came without the…pillow cases.
My sheet set order came without the pillow cases..I have called and the young woman I spoke with was less than kind. She actually asked me to send a picture to show that I didn’t receive the pillow cases. I have sent an email twice with no response.
The sheets are nice, not great, and their customer service is horrible. Will NEVER buy from them again.
13 March 2025
Unprompted review
Reply from Miracle Brand
Hi there! We’re sorry to hear about your experience and truly appreciate you bringing it to our attention. We’ve reached out to the email address provided with your order to assist further and make things right. If you don’t see our message, please feel free to contact us directly through the information on our page or visit our website. We’re here to help.
Stitching coming apart, garbage!
I have probably washed these sheets five times in cold water under a normal cycle. I will try to post a photo of one of the pillow cases I just took out of my dryer! As you can see the stitching inside has all come undone. This is not the only problem with their sheets. I am seeing the top sheet and fitted sheet balling. In all the years I have bought sheets I have never seen such garbage at high cost. I have cheaper sheets that have held up for years. I have no order number since I bought these sheets in April 2024 and can't find it. These sheets were purchased April 27,2024 through my credit card with Bank Of America. How would I possibly have a order number still? I can send a photo of the pillow case with Miracle Made tag hanging from it and you can see the pillow case stitching has almost fully come apart.
17 April 2025
Unprompted review
Reply from Miracle Brand
Hi there! We’re very sorry to hear about the quality issues you've experienced. That’s certainly not the standard we aim to provide. We’ve reached out to you directly via email to assist further—please feel free to reply with any details or photos so we can look into this and help make it right. We're here to support you!
NOT worth the $$$
These sheets do not cool any more, in fact probably less, than my cotton microfiber sheets. They are not wrinkle-free, not particularly soft and seem to hold on to a lot of lint after drying. Certainly not worth the over $100 price tag!
17 April 2025
Unprompted review
Reply from Miracle Brand
Hi there, We’re sorry to hear the sheets didn’t meet your expectations and that you experienced this issue. We’ve reached out to the email address provided so we can assist you further. If you don’t see our message, please feel free to contact us through the information on our page or visit our website. We’re here to help.
Horrible Sheets
I put these sheets on the bed hoping it would be cool as they claim, however, it’s not true. They were uncomfortable and after the 35 days the sheets shredded at the bottom of the bed. The worse sheets I ever purchased. It’s over thirty days so no refund. Of course the sheet shredded after the 30 day period. What a waste of money.
11 March 2025
Unprompted review
Reply from Miracle Brand
Hi there, We’re sorry to hear the sheets didn’t meet your expectations and that you experienced this issue. We’ve reached out to the email address provided so we can assist you further. If you don’t see our message, please feel free to contact us through the information on our page or visit our website. We’re here to help.
Poor quality
Sheet set less than a year old started having large rips and holes. I wrote the company who wouldn't offer any replacement but said they'd give me a 25% discount to buy new sheets. Never again. I'm 50 and have owned and washed many sheets in my life. Never had a rip or a tear. Often buying new sheets when changing decor not because of wear or tear. Don't waste your money
4 April 2025
Unprompted review
Reply from Miracle Brand
Hi there! We’re really sorry to hear about your experience with our sheets. This is certainly not the quality we aim for, and we’d love the opportunity to assist you further. It looks like we haven’t yet received a direct inquiry from you using the email associated with your order, but we’ve already reached out to provide support. Please check your inbox, and feel free to contact us if you have any further questions or concerns. We're here to help!
Torn sheets within 6 months
I 'splurged' on this sheet set about 6 months ago. Unfortunately I did not check this site for reviews before purchasing, and I really should have. I experienced many of the same issues as everyone else. My main issue was pilling at the feet, which then became a huge tear. (I washed them all along as directed also.) I did not purchase a warranty because 'surely $100 sheets won't need a warranty.' I was wrong. Only 6 months in, and torn sheets. Giving an extra star because initially they were very comfy and did seem to temporarily help with the cooling factor. But that went away within a few months as well. I wouldn't spend your money on these.
26 March 2025
Unprompted review
Reply from Miracle Brand
Hi there! We’re sorry to hear about your experience with our sheets. We strive to provide high-quality products, and we’d love the opportunity to learn more and assist you. Please reach out to our team through the contact information on our page or visit our website so we can look into this further. We’re happy to help!
Miracle Brand Sends Mismatched Same Color Towels
Ordered 2 bath and 2 hand towels in sky blue. Was sent 2 hand towels labeled sky blue but they were two different colors. Tried to get correct color from 3/7/25 until 3/21/25 but the company kept sending me mismatched ( 3 of same) sky blue to the sky blue of my bath towels. Company emailed me it was a promotion when I paid full price. Finally gave up when company told me that was it they have no more. I am sending all the towels in that order back with the 3 'replacement' sky blue towels. Company should know what inventory they have before customer orders to fulfill order instead of expecting customers to pay top dollar for mismatched towels. This is how they lose customers!
7 March 2025
Unprompted review
Reply from Miracle Brand
Hi there! We’re sorry for the trouble you experienced with your order. While we do our best to ensure consistency in our products, slight variations in dye lots can sometimes occur. We understand your frustration and appreciate you reaching out to our customer support team. Your return has already been initiated, and once received, your refund will be processed. If you have any further concerns, please feel free to contact us through the information on our page or visit our website. We’re happy to assist.
Poor quality
I just received my sheets, which I paid over $250 for two sets, and I noticed a huge hole at the seam, before I even put them on the bed! The email address is invalid and no one answers my calls!! I want my money back and would not recommend buying from this company!
11 March 2025
Unprompted review
Reply from Miracle Brand
Hi there! We’re very sorry to hear about your experience. We appreciate you reaching out, and we’re glad our team was able to assist you through both email and phone. A return has already been initiated, and once it arrives, your refund will be processed automatically. If you have any further questions, please feel free to contact us through the information on our page or visit our website. We’re happy to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.