Misfits Market Reviews 

1,532
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 597 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and freshness of the products, appreciating the wide selection of organic and unique items available. Many highlight the convenience of having groceries delivered directly to their door, noting the reliability and timeliness of the delivery service. Reviewers also frequently commend the excellent customer service, describing it as responsive, helpful, and quick to resolve any issues. However, some customers also noted issues with late deliveries, products arriving damaged, melted, or not fresh, and items being incorrectly packed. A few other people also felt that orders were placed accidentally or contained unwanted items due to confusion with the ordering process.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the good variety, quality, and selection of... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the freshness and overall... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the reliability, accuracy, and... See more

Order

Users describe ambiguous interactions with order, with some customers expressing satisfaction with the ease... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Misfits provides a good variety of products at a decent price point. They deliver to me by a local delivery service which ensures the food that needs to remain chilled arrives chilled. If there is a... See more

Company replied

Rated 5 out of 5 stars

The service is exceptional! The choices are great and the food arrives on time and I get what I order. There are always deals and I appreciate the business model. I would recommend Misfits especially... See more

Company replied

Rated 5 out of 5 stars

Really respect the mission of Misfit Market. I really value that I can get food delivered and help cut down on food waste. My experience has been overwhelmingly positive, with food always arriving fre... See more

Company replied

Rated 5 out of 5 stars

I have trusted Misfits Market to deliver quality groceries to my door for several years now. They always maintain contact with the client. They update me on delivery time, total order cost and even fo... See more

Company replied


Company details

  1. Grocery delivery service

Written by the company

Misfits Market is the online value grocer dedicated to making affordable, high-quality food more accessible while helping break the cycle of food waste. We work directly with farmers and makers to source organic produce, sustainable pantry staples, and other high-quality groceries that might otherwise go to waste and deliver them to you at up to 40% off grocery store prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,532)

601 reviews in the last 12 months

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Rated 5 out of 5 stars

The service is exceptional

The service is exceptional! The choices are great and the food arrives on time and I get what I order. There are always deals and I appreciate the business model. I would recommend Misfits especially if you live in a bit of “food desert”. I left a good review and mentioned one small problem and they got right on and refunded my money ey for the item. Wow!

8 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Biddy! Thank you so much for the recommendation and for supporting the mission. We're especially glad we can show up for folks in food deserts. That means a lot!

Rated 5 out of 5 stars

I had a problem

I had a problem; contacted them and they took care of it immediately! I have been VERY happy with the foods I have received. I would highly recommend trying Misfits Market !

9 July 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that our team was able to take care of this for you! Thanks for the review.

Rated 5 out of 5 stars

I accidentally forgot to skip an order…

I accidentally forgot to skip an order that I really couldn't afford at the time. I saw the confirmation email and reached out to see if it could be canceled. Luckily, there is a window of opportunity to do so, just in case you forget to check your notifications like I do. I really appreciate that they canceled my order and issued a refund. I also received an email reminding me of my next order date, which is very helpful.

6 July 2026
Unprompted review
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Reply from Misfits Market

Hey Tabitha! Life gets busy and we get it — that's exactly why that cancellation window exists! So glad our team was able to catch it in time and that the reminder emails have been helpful. Thanks so much.

Rated 5 out of 5 stars

Always good food

Always good food. No questions on broken food.

7 July 2026
Unprompted review
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Reply from Misfits Market

That's exactly what we're going for! Thank you so much for sharing.

Rated 5 out of 5 stars

It was fun but I wish I would of known…

It was fun but I wish I would of known if they was sold out of my chicken and my olive oil so I could of replaced it

6 July 2026
Unprompted review
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Reply from Misfits Market

So sorry that happened, Lamont! We do restock items during your shopping window so it's worth checking back before it closes. Turning on notifications is also a great way to stay on top of your cart before anything ships. 💛 misfitsmarket.com/contact-us if you need any help

Rated 5 out of 5 stars

Misfits Market offers a lot of healthy…

Misfits Market offers a lot of healthy food options. They have fruits, veggies, and meats along with staples for your pantry all delivered right to your door. Customer service is excellent.

5 July 2026
Unprompted review
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Reply from Misfits Market

This made our day, Paula! So glad to hear that you've been enjoying our inventory and service. Thanks for shopping with us!

Rated 2 out of 5 stars

The box arrived very late in the day

The box arrived very late in the day.
Items were not cold. Broccoli is bad already.

2 July 2026
Unprompted review
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Reply from Misfits Market

Hi Cindy! We're really sorry this happened. A late delivery with warm items and bad broccoli on arrival is completely unacceptable. Please reach out to our Customer Care team right away and we'll make it right: misfitsmarket.com/contact-us

Rated 5 out of 5 stars

Customer service rocks

Customer service rocks. Produce is always fresh and on time. Great deals!

2 July 2026
Unprompted review
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Reply from Misfits Market

Yay! That's wonderful feedback, Pamela. Thanks so much.

Rated 1 out of 5 stars

I didn’t place an order but was sent…

I didn’t place an order but was sent one for over $50, with about 6 items that I could have went to store for $25, was stuff I don’t even use, after that I cancelled my account. Stay away from them.

2 July 2026
Unprompted review
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Reply from Misfits Market

Hi Cynthia! We're so sorry to hear this happened. Just to clarify, if a cart isn't edited or skipped before the shopping window closes an order can process automatically, which sounds like what may have happened here. That said this should have been communicated more clearly and we want to make it right. Please reach out directly: misfitsmarket.com/contact-u

Rated 5 out of 5 stars

Misfit Market

Misfit Market responds quickly and provides excellent customer service!

2 July 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad to hear that's a constant, Lanie!

Rated 5 out of 5 stars

Nothing negative to say

Customer service went very smooth and also quick. Zero issues, would recommend.

2 July 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that, Amanda! Thanks for letting us be a part of your grocery routine.

Rated 5 out of 5 stars

They always get my order correct

They always get my order correct, everything is packed so nicely, and the produce is super fresh! To me, the quality is way better than the grocery store!

26 June 2026
Unprompted review
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Reply from Misfits Market

This is wonderful to hear! Thanks for the feedback, Edie.

Rated 5 out of 5 stars

Customer service has actual humans, not just AI

Misfits has been absolutely amazing so far. I love the quality of products, the selection and i’m happy that it keeps growing. Recently I commented about a packaging suggestion and an actual person replied back, thanking me and forwarding me suggestion to the packaging team. In today’s AI world, this gesture means a lot. The company obviously cares about their customers and their mission. I’m extremely happy and will always support Misfits!

2 July 2026
Unprompted review
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Reply from Misfits Market

So glad to hear of this experience. That's exactly how it should work! Thank you so much for the kind words and for caring enough to share feedback that makes us better. We're lucky to have you!

Rated 1 out of 5 stars

Too expensive for me because I'm on a…

Too expensive for me because I'm on a fixed income

27 June 2026
Unprompted review
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Reply from Misfits Market

Thanks for the feedback, Becky! Our order minimum starts at $15 and you're never required to order every week, so you can skip any week that doesn't work for your budget. We also run weekly deals to help stretch it further. We hope we can make it work for you!

Rated 5 out of 5 stars

Have been using for over a year

Have been using for over a year. Great selection, great prices and quality product. Always responsive to feedback. Had everything in the order packed with extra ice packs in recent heat wave. Good value delivery service.

29 June 2026
Unprompted review
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Reply from Misfits Market

Thanks so much for your review, David! We love being a part of your grocery routine.

Rated 5 out of 5 stars

Beneficial to farmers and customers

I like the variety of food that was offered and that it was helping with using products that otherwise may have been wasted.

29 June 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad to hear that, Barb! Thanks for letting us be a part of your grocery routine.

Rated 5 out of 5 stars

The food has always been good

The food has always been good. Sometimes (twice in a year) it arrived a day off schedule. The food is packed well with ice and cold. Sometimes the box has been jostled a bit, but never torn open. In all I like the service for the price.

29 June 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Thanks for the honest feedback! Your boxes should be arriving in good shape so please don't hesitate to let our team know if you need any help : misfitsmarket.com/contact-us

Rated 5 out of 5 stars

Has come a long way !

Given my personal schedule, I have been using Misfits for more years now and I certainly saw the drastic improvement in not only the selections but also the customer service front. Overall I would highly recommend your trying this service to cover your daily necessities.

30 June 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Thank you so much for sticking with us through the journey and for the kind words!

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