Misfits Market Reviews 

1,534
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 597 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and freshness of the products, appreciating the wide selection of organic and unique items available. Many highlight the convenience of having groceries delivered directly to their door, noting the reliability and timeliness of the delivery service. Reviewers also frequently commend the excellent customer service, describing it as responsive, helpful, and quick to resolve any issues. However, some customers also noted issues with late deliveries, products arriving damaged, melted, or not fresh, and items being incorrectly packed. A few other people also felt that orders were placed accidentally or contained unwanted items due to confusion with the ordering process.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the good variety, quality, and selection of... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the freshness and overall... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the reliability, accuracy, and... See more

Order

Users describe ambiguous interactions with order, with some customers expressing satisfaction with the ease... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Misfits provides a good variety of products at a decent price point. They deliver to me by a local delivery service which ensures the food that needs to remain chilled arrives chilled. If there is a... See more

Company replied

Rated 5 out of 5 stars

The service is exceptional! The choices are great and the food arrives on time and I get what I order. There are always deals and I appreciate the business model. I would recommend Misfits especially... See more

Company replied

Rated 5 out of 5 stars

Really respect the mission of Misfit Market. I really value that I can get food delivered and help cut down on food waste. My experience has been overwhelmingly positive, with food always arriving fre... See more

Company replied

Rated 5 out of 5 stars

I have trusted Misfits Market to deliver quality groceries to my door for several years now. They always maintain contact with the client. They update me on delivery time, total order cost and even fo... See more

Company replied


Company details

  1. Grocery delivery service

Written by the company

Misfits Market is the online value grocer dedicated to making affordable, high-quality food more accessible while helping break the cycle of food waste. We work directly with farmers and makers to source organic produce, sustainable pantry staples, and other high-quality groceries that might otherwise go to waste and deliver them to you at up to 40% off grocery store prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,534)

602 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice quality food

Nice quality food. Delivery driver was personable and respectful.

17 June 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that, Linda! Thanks so much

Rated 5 out of 5 stars

Delay in delivery of produce

Delay in delivery of produce from Misfit due to delivery service was corrected immediately by Misfit.Enjoy their service and products.Only cancelled due to unreliable delivery in my rural area.

15 June 2026
Unprompted review
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Reply from Misfits Market

Hi Anne! We're so glad our team was able to step up when the delivery service fell short and we're sorry the rural delivery reliability ultimately made it unworkable. We hope things improve in your area down the road and we'd love to have you back someday

Rated 5 out of 5 stars

MM is amazing

MM is amazing! I have been pleased with the food and the delivery. I am holding off until mid July before reordering because we do not have space for more food right now.
We had the Mulays Meatballs today and Love them!

17 June 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that! Thanks for shopping with us!

Rated 5 out of 5 stars

I absolutely love this company

I absolutely love this company! The food is good and well priced. I had a minor issue with two peppers and it was resolved with one email. Great customer service

17 June 2026
Unprompted review
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Reply from Misfits Market

Thank you so much for the kind words. So glad the food and pricing have been hitting the mark too!

Rated 4 out of 5 stars

Almost perfect

Products are almost always fresh, and if there is ever a problem, a refund on the affected items is just a couple taps away.

I just wish they'd let people know before shipping if an item is out of stock. It's frustrating to order all the ingredients and trimmings for a salad, only to receive the order and find out that the lettuce was out of stock.

12 June 2026
Unprompted review
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Reply from Misfits Market

So glad the freshness and refund process have been hitting the mark! The out of stock notification point is genuinely great feedback though. We've shared it with our team and if you need anything else, please don't hesitate to let us know!

Rated 5 out of 5 stars

I love the unique items delicious I've…

I love the unique items delicious I've ordered all different types I love that they offer wagyu truffle cheese fresh fruits great shrimp the butter croissants oh my gosh I crave those shipping I don't feel is high it arrives very cold and fresh so many unique items I really love trying them thank you very much and easy to order

16 June 2026
Unprompted review
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Reply from Misfits Market

Hey Louise, you have excellent taste! Thank you so much for the enthusiasm and the kind words. So glad everything has been arriving cold, fresh, and easy to order. We'll keep the great finds coming!

Rated 5 out of 5 stars

This is honestly one of the most…

This is honestly one of the most helpful, friendliest, and healthiest companies i have ever dealt with. Just everything from the app, customer support, delivery team, and delivery times. Just perfection all around! Quite ironic for being called inperfect foods now misfit markets!!!!

15 June 2026
Unprompted review
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Reply from Misfits Market

This made our day! Thanks for the kind words and support, Antonio. We love being a part of your grocery routine.

Rated 5 out of 5 stars

Alyssa made my delivery issue very easy…

Alyssa made my delivery issue very easy with her knowledge and understanding. The resolution was quick, simple and easy. The customer service with MM is great and you actually talk to real people, not that bs AI crap! I’ve used this service for a while now and have had very little to no issues at all. I’ll continue to use this service for my groceries and dietary needs as they have a diverse selection from gluten free to your everyday food needs.

15 June 2026
Unprompted review
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Reply from Misfits Market

Hi Emily! This is so sweet. We'll make sure Alyssa sees this! Thank you so much for the loyalty and the kind words. We're so glad the diverse selection has been working well for your dietary needs and we'll keep earning it

Rated 3 out of 5 stars

I’m not completely sold on MM

I’m not completely sold on MM. I certainly didn’t sign up to pay more than I already do at the store, so it’s imperative to know your pricing per oz., & etc. I’m fine with things not perfect, but leaking and completely thawed due to poor packing is another. I also find it questionable that foods are opened and repackaged. I’m just not sure about that across the board. I will try this a few more times, but………..

15 June 2026
Unprompted review
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Reply from Misfits Market

Hi Jill! Thanks for the honest feedback. We're so sorry to hear of the packaging mishaps. On repackaged items, we'd want to understand more about what you experienced specifically — please reach out to our Customer Care team so we can look into it: misfitsmarket.com/contact-us We appreciate you giving us a few more tries and we hope we can earn your full trust.

Rated 5 out of 5 stars

I placed an order by accident

I placed an order by accident. Although it is *en route* and cannot be cancelled, I am to receive a refund for it, as I requested.

16 June 2026
Unprompted review
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Reply from Misfits Market

Glad to hear that, Carolyn! Hope you can enjoy those groceries or share them with a neighbor. If you need anything at all, please don't hesitate to let us know!

Rated 5 out of 5 stars

Great delivery,great tasting food

Great delivery,great tasting food, meats are above all prime choice. Can't stand buying Walmart garbage food. Misfits is a quality food source.

16 June 2026
Unprompted review
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Reply from Misfits Market

Thanks so much for the review, David. So glad to hear things are going well!

Rated 5 out of 5 stars

Good quality food

Good prices, good selection, automatic refunds for any item issue. Misfits plus is worth it.

1 June 2026
Unprompted review
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Reply from Misfits Market

So glad to hear this, Lisa! Thanks for letting us be a part of your grocery routine.

Rated 5 out of 5 stars

Missed order cutoff by a minute!

I thought I had set my order, went to check just before the cutoff, and missed saving my changes. The order went through with items I didn’t want. I sent a message to support at 12:07 or so am, and they were able to stop the order and refund me the money. Awesome customer service!

6 June 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that our team was able to help with this! If you need anything else, please don't hesitate to let us know.

Rated 4 out of 5 stars

Response time is quick

Response time is quick. Customer service is genuine and caring. They resolve issues in favor of their clients

13 June 2026
Unprompted review
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Reply from Misfits Market

Hi Dianne! Quick, genuine, and always in your corner — thank you so much!

Rated 5 out of 5 stars

above and beyond

When I received an order that I didn't mean to have shipped to my house, they refunded all of my money immediately and I didn't even have to send what I had back. That's outstanding service and above and beyond!

11 June 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi! Thank you so much for sharing this! We're so glad our team was able to take care of you quickly and without any hassle.

Rated 5 out of 5 stars

Great mission, great products and the best service…

Misfits Market offers great products and even better customer service. Notable are the ease of the app, the options available to shop, the convenience, and surveys to ensure the whole experience unfolded as it should. I had 1 small issue with a box of crackers that was crushed, and I mentioned it in passing on the survey. That was responded to and rectified promptly. Love Misfits market, and love that by shopping there I can help minimize food waste.

11 June 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hey Christine! Thank you so much for the kind words and for being part of the mission. We love having you!

Rated 5 out of 5 stars

Customer service and quality

My experience has been great I had a mishap with my package not being delivered it wasn’t on the company’s fault but more the delivery & shipping company. I reached out to report the issue and they handled everything for me! So 10/10 customer service! The products sold are great and healthier options that are good quality. Compared to my grocery store the price I spend with misfits mostly is less or about the same it depends on what you get but the quality is better. So far I enjoy using misfits!

12 June 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Angela! Thank you so much! We're glad our team was able to make the delivery mishap right regardless of where the fault was. So glad you're enjoying it so far!

Rated 5 out of 5 stars

Excellent groceries

I appreciate the opportunity to buy (at reduced prices) excellent produce and grocery items that would otherwise be thrown away.

11 June 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Brady! That's exactly what we're here for: Great food at fair prices that would otherwise go to waste. Thank you so much for being part of the mission!

Rated 5 out of 5 stars

Always helpful

Always helpful, but more than that misfits market is the one place I can shop for the best quality seafood meat dairy and vegetables. They are responsive and reliable. Life just doesn’t get better.

6 June 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Katleen! Thank you so much for the incredibly kind words. We're so glad we've been able to show up for you consistently across the board!

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