Misfits Market Reviews 

1,537
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 607 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide variety of products, including organic groceries and unique items. Many appreciate the reliable delivery service, noting that items arrive fresh and well-packaged. Customer service is frequently highlighted as excellent, with people reporting quick and effective resolutions to issues. However, some people were dissatisfied with delivery, experiencing late arrivals and food spoiling due to inadequate packaging or extreme temperatures. A few customers also reported receiving damaged items in their orders. Additionally, some reviewers found customer service to be unresponsive or unhelpful in addressing concerns.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the good value of house-branded items and the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of produce,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that items arrive quickly, in good... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction with the ease... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, stellar, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering from Misfits Market for several months. During this wildly hot weather, some shipments arrived in poor shape. Misfits Market has been very generous with its refund on those orders I... See more

Company replied

Rated 5 out of 5 stars

Love my Misfits boxes every week! The selection is amazing and I always find new things I want to try, as well as some that have become favorites I have on repeat. They have a good selection of plant... See more

Rated 5 out of 5 stars

My orders have always filled properly and I was informed when something was not available. It is called „Misfits“ so item are never the same size expected in a supermarket. Sometimes they are smaller,... See more

Company replied

Rated 5 out of 5 stars

Misfits provides a good variety of products at a decent price point. They deliver to me by a local delivery service which ensures the food that needs to remain chilled arrives chilled. If there is a... See more

Company replied


Company details

  1. Grocery delivery service

Written by the company

Misfits Market is the online value grocer dedicated to making affordable, high-quality food more accessible while helping break the cycle of food waste. We work directly with farmers and makers to source organic produce, sustainable pantry staples, and other high-quality groceries that might otherwise go to waste and deliver them to you at up to 40% off grocery store prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,537)

607 reviews in the last 12 months

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Rated 4 out of 5 stars

Customer service was spot on very…

Customer service was spot on very curtious and prompt. I wasn't able to solve turning off getting an ice pack for non perishable items box of food. They were very prompt to help out with my subscription issue and gave me a refund. Also offered to replace the food that arrived in soggy boxes. I think the issue lies in the packaging not the food. Their customer service is A+, the foods are sometimes ones I wouldn't have tried on my own which gives more variety.

30 May 2026
Unprompted review
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Reply from Misfits Market

Hi Kaycee! Thank you for the honest and detailed review. We hear you on the packaging and that's something we're always working to improve. We really appreciate your patience and kind words!

Rated 5 out of 5 stars

Intact eggs!

I ordered EGGS. in a box packed with other refrigerated items. Not one single egg was broken, not even the slightest crack! The packaging was phenomenal and careful. I appreciate how Misfits cares about the quality of their food and it shows! Thank you, Misfit Market!

29 May 2026
Unprompted review
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Reply from Misfits Market

That's what we like to hear, Amy! Thanks for sharing your review with us.

Rated 4 out of 5 stars

Customer Service

The customer service department at misfits is fast to respond and helpful. I was Satisfied with the outcome.

20 May 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that, Cindy! thanks for letting us be a part of your grocery routine.

Rated 5 out of 5 stars

Better quality offerings than the grocery stores

I've been using Misfits Market for more than a year now. Love their selection and I feel like it's better than the grocery store for fresh fruit and vegetables. I also appreciate the cleaner, organic meat and canned goods. I can't buy many of these items at Kroger or Harris Teeter!

30 May 2026
Unprompted review
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Reply from Misfits Market

Hi Lynn! Thank you so much for over a year of trust. We really appreciate it!

Rated 5 out of 5 stars

Misfit market always replies quickly to…

Misfit market always replies quickly to any concerns, which has not happened often in the 6 years I've been ordering. And they make it right whether its refunds or credit to my next order.

We have been able to access whole foods and special dietary need foods in a rural community and that is worth every penny .

29 May 2026
Unprompted review
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Reply from Misfits Market

Six years and still going strong — thank you Tricia! Access to whole foods and special dietary options in a rural community is exactly why we exist. We're so glad we've been able to show up for you consistently and make things right on the rare occasion something goes wrong. We appreciate you.

Rated 5 out of 5 stars

Great fresh food and quality

Great fresh food and quality. Customer service is quick and friendly.

26 May 2026
Unprompted review
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Reply from Misfits Market

So happy to hear that, Susan! Thanks for the review.

Rated 5 out of 5 stars

I appreciate Misfits Market

I appreciate Misfits Market’s mission to help organic farmers sell products that they would otherwise have to throw away. Grocery stores only sell what looks perfect and not items that aren’t perfect so they won’t buy farmers’ misfit items. Misfits Market buys those products and sells them to the public at a reduced rate which I love. The food is always fresh and especially good compared to grocery fruit and veggies that were picked early and traveled far distances. I have always had a great experience with misfit market.

28 May 2026
Unprompted review
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Reply from Misfits Market

Hi Lisa! Fresh food that went from farm to your door instead of sitting in a truck for days really does make all the difference. Thank you so much for the kind words and for being part of the mission Lisa!

Rated 5 out of 5 stars

Weekly Deliveries Bring Happiness

I use this service weekly for my daughter and two granddaughters who live 100 miles away.
The joy and excitement they experience each delivery day makes my heart happy. I truly am grateful knowing that they have quality food for the week. The selection is amazing. The app is user friendly and delivers FedEx. Only one order was unfortunately undelivered because of shipping damage. The order cost was refunded promptly.

26 May 2026
Unprompted review
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Reply from Misfits Market

Thanks for trusting us to get fresh and delicious groceries to your family, Danny! We'll share this thoughtful review with our team. If you need anything at all, please don't hesitate to let us know.

Rated 5 out of 5 stars

Great service at an affordable price

I've been using misfits market now for a couple of months and I'm very pleased. I like the selection because there's all types of items that I've never purchased before at the grocery store and they've all been great. One small problem I had they immediately fixed. They have my trust. If you like organic food, this is a great place to sign up for and there's no pressure to buy anything that you don't want

27 May 2026
Unprompted review
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Reply from Misfits Market

Hi! New discoveries, great quality, and a problem fixed immediately — that's everything we aim for. Thank you so much for the trust and the kind words. We're so glad you're enjoying the journey!

Rated 4 out of 5 stars

The service was ok

The service was ok. The price was ok but not for me. I’m on a fixed income.

1 April 2026
Unprompted review
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Reply from Misfits Market

Hi Irma! Thank you for giving us a fair shot! We understand fixed income budgets require every dollar to count. We do run weekly deals and our Flex Plan lets you order only when it makes sense financially. We hope we can be a fit for you someday! 💛

Rated 5 out of 5 stars

GREAT

GREAT, CAME ON TIME

26 May 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that, Galina!

Rated 1 out of 5 stars

I didn’t get to talk to anybody nothing…

Unsubscribe I didn’t get to talk to anybody nothing accomplished. I’d like to Subscription

25 May 2026
Unprompted review
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Reply from Misfits Market

Hi Yvette! We're sorry you weren't able to get the help you needed. Please reach out to our customer care team directly and we'll make sure your subscription is taken care of right away. You can send us a note here : misfitsmarket.com/contact-us . Thanks!

Rated 1 out of 5 stars

Never received my order after getting…

Never received my order after getting text that it had been delivered went to front porch nothing contacted Misfts immediately about 1am my next door neighbor rings my bell i answer he said mis delivered to his building boxes open all meat missing steak chicken ground beef so a 300 dollar ordered reduced to 80 dollar order thanks for the veggies 😑 I forgot so 5day wait for refund or starve the rest of the month for next order date to get groceries??

25 May 2026
Unprompted review
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Reply from Misfits Market

Hi Andrea! We're truly sorry to hear this happened. Please contact our customer care team directly so that we can look into your account and get this issue resolved asap : misfitsmarket.com/contact-us . Thanks so much.

Rated 5 out of 5 stars

Misfit Marketplace

The experience was great for the adventurous foodie. Prices are similar to neighborhood market. Plus, if you need to cancel (or temporarily suspend) your membership for whatever reason you can do that quite easily, no muss, no fuss.

5 May 2026
Unprompted review
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Reply from Misfits Market

So glad to hear you've been enjoying the selection and the flexibility, Nancy! Thanks for the kind review.

Rated 5 out of 5 stars

Misfits Market, Organic Foods for the Rest of Us

Misfits Market makes organic foods available for the budget conscious and for concerns about food quality. They have provided excellent service and delivery without error and the one time I felt my broccoli was missing, Misfits Market refunded it immediately. The reason to bring this up is not the refund in itself, but that they have a feedback mechanism in their system to report problems. There is a button on each receipt to report problems. Also, they send an email to check and make sure that they are on top of this. Happy customers come back.

12 May 2026
Unprompted review
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Reply from Misfits Market

Hi! Thank you for such a thoughtful review and for pointing out the feedback mechanism! You're absolutely right that it's only useful if customers actually use it, and we're so glad it worked the way it should when your broccoli went missing. Happy customers coming back is what we love to hear. Thank you!

Rated 2 out of 5 stars

I keep trying - I want it to be great

I’ve tried this place four different times now, really hoping the quality would improve, but the produce still isn’t fresh. The peaches, apricots, and other items go bad before they even have a chance to ripen. Fresh organic produce should last for weeks — when it goes bad in just a few days, that usually means it wasn’t fresh to begin with.

To be fair, there are good things. The staff is always very nice, everything is packed well, and they do reimburse you when the food is bad. I appreciate that part. But considering the prices, I expect better quality from the start. I don’t think my expectations are too high — I just want produce that’s actually fresh and worth what I’m paying.

At this point, the value just isn’t matching the cost, and the consistency hasn’t improved even after multiple tries.

25 May 2026
Unprompted review
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Reply from Misfits Market

Hi Vikki! We're so sorry to hear this happened. We're glad our team has been kind and quick to reimburse, but we know that doesn't fix the underlying quality issue. Please reach out to our Customer Care team directly so we can dig into what's happening with your specific deliveries: misfitsmarket.com/contact-us You deserve better and we want to make it right.

Rated 5 out of 5 stars

I wish I had know about this organic…

I wish I had know about this organic fruit and vegetable service YEARS ago. I live in a rural area and we have no organic food nearby. This is a life saver and the food does NOT look like a misfit!! It’s beautiful! So happy!

21 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Lindsay! So glad we could bring organic produce to your rural area and that everything has been arriving beautifully. That's exactly what we're here for. Thank you so much!

Rated 5 out of 5 stars

Great service for singles!

I am loving this service! I especially appreciate the sizes/amounts as I’m a single woman and it’s getting harder to shop in the stores. I love the variety of items and the freshness, too!!

20 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad to hear this, Rachael! Thanks for letting us be a part of your grocery routine.

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