Mister-Auto.dk Reviews 

fast and accurate

Fast and good quality. Not a fake company.

I have ordered car parts on 26th of November. According to notification email sent by Mister-Auto.dk, the package was shipped the same day. The delivery info on Mister-Auto.dk states that delivery takes 4-5 working days. Today it's the 9th working day and I haven't received my package yet. I live in Denmark and goods are being sent from Sweden. When I checked the tracking number, there were two dates listed:
1st - 'Electronic information about the item has been received', on 01-12-2015
2nd - 'Shipment being handled in our sorting center', on 09-12-2015

When I tried calling the customer service number 90 11 11 13, it wasn't working. I have called between 9.00-13.00 more than few times from different Danish numbers.

Question no.1. - why do list a customer service number that's not working on your e-shop?
Question no.2. - why do you lie about delivery time on your e-shop when it reality it takes much longer? You sell car parts, not some jewelry, so don't you think that your customers need them ASAP if they have to fix their cars?
Question no.3. - why do you send notification emails with fake delivery date?

This is RIDICULOUS!

The service is too bad, it takes ages to get the package delivered....So much hidden information which iirritates you and you are never told about while you place an order. Very bad experience will not recomend to anyone...!!!! I believe it should b zero start.

Great service, very good prices.

har reklameret at man få gratis led lampe hvis man køber over 900dkk,
men den glemer det at sender med

Happy for prices + neutral about the delivery time equals satisfied altogether.

Have just had my clutch system + front breaks replaced based on their spares. Generated saving of nearly 1900 Kr on the clutch alone (they had a campaign -60% on the LuK set).

Ordered spares on 27.08
On 07.09 I contacted Mister Auto for an update on the the delivery time. Their answer was: within 2 days.
I had the spares delivered the next day (08-09-2015).

Based on this first experience, if delivery is no emergency and prices are still so competitive (compared to Danish domestic shops), then I'd try Mister Auto again.

Tip top og fin info.

I have ordered Kølevæsketemperatur-sensor for my car on 06/08/2015 but I they have not delivered it til now.
On the 07/08/2015 , they updated the information about my packet that it has been sent from MISTER AUTO C/O POSTNORD U BOX 220 20229 MALMO Sverige and will be delivered until 12/08/2015.
Until 12/08/2015, I didn't receive or hear any thing about parcel then I contacted the customer care service. The lady at customer care service told me that the parcel has been sent and it is with the delivery company in Denmark and it will be delivered until 13/08/2015 or the latest 14/08/2015 . Again, I have not received my parcel and even they didn't update any information about my parcel. I contacted the post Denmark with order number and they told me that they have not received the parcel regarding this order number. Then i contacted the customer care service again to inquire about my ordered product. They told me that oh the ordered product was out of stock and it has been ordered from France, so it is late and will be delivered until Wednesday 19/08/2015. But again , til today there are no updates about my parcel on ''trace and track'' at their web site or post Denmark.
So, I am still wondering that will they deliver it until Wednesday 19/08/2015 or not. Because one of person at customer care service is telling me that it is with the delivery company in Denmark and other person is saying that it has been out of stock and ordered from France but on mister Auto website it is written that your product has been sent from Sweden.
I use my car for work and now it is standing at the workshop for repair only because of that spare part which I have ordered from mister Auto. I have been using buses and taxi from that day and it costs me too much.
I don't think that mister Auto care about their customers and fulfill their promise of delivery time.
Very bad service

I have shopped at mister-auto several times. The last three times i have shopped there, the delivery time has not met my expectations.
This last time, i experienced getting tracking info at expedition 29th july, with stated delivery on august 3th.
The tracking number however, did not show any progress at the delivery company, before august 4th - the only stated progress was that electronic information about the delivery had been recieved.
At the 6th of august, the package arrived.
The most frustrating part of my experience was getting untrue delivery time information.

Pleasure to do busines with you

Tak for god service.

I ordered parts from GORDON in Poland and it took 2 days , ebay purchase from Sweden, took 2 days and more car parts from England, took 4 days, my order with mister -auto was placed 3-6-2015 and i still have not received it( 8-6-2015), according to there web site the order is still being processed... not good enough, i can not accept such delays from a company that boasts , and i quote "Mister Auto er den vigtigste europæiske detailplatform for automobildele og tilbehør". any effective company worth their salt would not accept these delays either. and the fact that they take 2,50 per min ( ex moms) on there hotline is a cheek to top it off with.
.......you say you can not find my ORDER ......explain this

Kære kunde,

Du har for nylig afgivet en ordre på vores website, og vi takker for ordren.

Desværre kan en del af din ordre MA-20150603-194748-3147115DK ikke imødekommes, og vi beder dig have os undskyldt.

Følgende produkt(er) er ikke på lager:

2 x Støddæmper BOLK - ref : BOL-E061128 (343.00 kr)

Vi vil derfor refundere de manglende dele svarende til et beløb på: 735.00 kr

Vi beder dig endnu en gang undskylde denne ulejlighed.
######### : I dag 11h24

i have waited fat to long to now have to go and find more parts, what would be the delay time before i could have the parts
######### : I dag 13h57

according to you, i am ment to see an amount of 735 Kr come into my account , hope the transfer is going to be faster that your delivery
Mister Auto : I dag 14h38

Dear ######,

Thank you for your query.

We update our website, and with that the status on our products, several times per week. However, there is a chance that we run out of a particular car part inbetween updates, so that the product shows up as in stock for a short time when it is, in fact, sold out.

Our IT team has been made aware of the error and we expect it to be fixed shortly.

Under normal circumstances it takes 1-2 weeks for us to get a sold-out product restocked. We will be happy to double-check if we have received BOL-E061128 if you contact us again next week.

We already have refunded your money. You should receive it in the next 2-3 days.

We thank you for your understanding and wish you a pleasant day. Should you have any further queries, please do not hesitate to contact us.

Kind Regards,
The Mister-Auto Team

Med venlig hilsen,
Mister-Auto teamet

Ok service👍👍👍👍🙏🙏

Very disappointing. Bought few things for the car and they never arrived. Called twice and was told that the package is lost. I was told that I will be fully reimbursed within few days. And its been more than a week and I havent received the money yet.

The parts were fine, but don't select the cheapest delivery, If you are in a hurry

I ordered a rear silencer and gasket for my Rover 45, expected delivery was 5 days for the gasket and 6 for the silencer, this included the weekend and was the cheapest delivery available and I found this very acceptable. The gasket arrived after 3 days but the sliencer...............2 days after the missed deadline I contacted Mr Auto via e-mail where I was informed that they would need to investigate and it would take a minimal of 15 days. I made a complaint with Paypal of whom yet Mr Auto have not replied to.
It gets better, during the e-mail to Mr Auto I noticed that on the postal track and trace system that the item, which was supposedly in the Copenhagen distribution centre, was now back in Sweden where a new delivery date was given. Ok, I thought lets be patient, wow it arrived one day early, but being the clowns they are it was the WRONG silencer, not even the brand ordered let alone the correct type. But what can I expect, I once ordered a wheel bearing from Mr Auto and received a pressure cap, to which they told me not to even bother sending back to them.( yea, I know if you have already had problems, why.....?its not easy getting parts for these old Rovers)
Anyway back to this order, I immediately escalated my complaint to Paypal to a claim which is still being addressed and requested that Mr Auto collect the items and repay Paypal in full. Mr Auto sent me an e-mail where I should print out their return and postage labels and that I should return them to the post office for collection, they even stated on their communication that they were unwanted items for return, not the fact that one item delivered was completely wrong and could not physically fit my car and the other could not be used without the correct mating part.
If you want a good laugh, lose hair, turn grey early and have an emotional ride then please order from Mr Auto but then again take the kids to see Benneweis, they are a proffesional circus.

Good prices, delivery a bit slow, but on time as promised. But there are faster options avalible, at a cost.

I ordered a part for my car it would have cost 1700Kr in Thansen. from Mister Auto I paid 840Kr. Ordered my part Sunday night around 19:30 it arrived Tuesday at 13:30.And fit the car and done the job. I will be using them again.