Mister-Auto.ie Reviews 

Worst service ever. Customer service does not exists. Paid for faster order processing, got refunded in a form of a voucher. Ordered on a 5th of this month, estimated delivery shown as 11th, today is 16th and still don't know where my package is. Will never order again. As an addition to Mr. Auto's reply on 23rd of April 2024, i have never held parcel in my hands as i have never received it. I don't know what you sources are, but this is complete lie. Not only you failed to deliver my order, also you're lying that i have received it and sent it back. If i had my order delivered i would never asked for a refund.

They were selling timing belt + water pump kits from 90-140 eur for Insignia. There was one set they were selling for 224 eur. I have decided to buy the most expensive one for 224 thinking it will be the most quality one. Delivered in time within a week or so and when I opened the box I realised they sent me the one they sell for 96 eur (different manufacturer). I contacted them and sent them pictures, they acknowledged the mistake. However, they didn't want to send me the correct parts before I send them back the wrong one and they receive it. I decided to ask for a refund instead of the parts and I send them the wrong parts, they received it on March 5th saying they will refund me within 14 working days. Of course, they didn't refund me within these period. I had to email them again. Finally, I got my refund today (April 5th), 2 months after the original purchase. Not buying again, ever. Vladimir Imbriovcan

Wanted to inquire about the return policy just to be on the safe side. Only form of contact on the website is a phone number that dials to somewhere in the middle of nowhere. First I get hit with a pre-recorded message with a thick Russian accent, then I am informed they can't connect me, then a pre-recorded voice asks me to make a choice again, after that I get hit with Italian. After all this and a long wait nobody pick up and if I stay on the line long enough even the cheap elevator music stops and I am hung up on. DEFINATELY won't be spending my money there, big scam / give us your money and don't reach out vibes.

I'll admit, I was a little worried about ordering from Mister-Auto after seeing some negative reviews. However, I took a chance and I'm so glad I did! My car battery arrived incredibly fast – a day earlier than expected – and it's been working flawlessly. The ordering process was straightforward too. Definitely a positive experience that turned my initial concerns around.

Worst company I've ever dealt with AVOID AVOID at all costs ,

ordered part arrived late,it was wrong side of car,they asked me to send it back with prepaid sticker,3 weeks later they say they never received it and I'm 100 down now and no part thanks for nothing

Every single time I order something off this site something went wrong. Why would you sell wipers in Ireland and UK for left hand side cars? Why?

Terrible shipping and customer service. For the super slow delivery they offered me a 0€ coupon, thanks!

Very slow at shipping my item it wasn’t shipped until 2days after the date I was told it would arrive before I purchased it. Very very slow service would not recommend at all 👎

Parts arrived 4 days late even after paying extra for speedy shipment. The parts do not physically match the OEM parts so are useless and cannot be used. This crowd should not be allowed to be in business. Customer service is abysmal.AVOID AT ALL COSTS. They really are minus 50 stars and not 1 star.

** Note public reply from Mister Auto asking to hook up a distorted battery to an alternator, rather than have it returned. How can they not realise this is dangerous. Also an unnecessary ask according to the manufacturer. Madness. **

I have ordered from mister auto several times. Very often the prices are good but the quality of parts is a serious issue. The main reason I would recommend not to order from them is the customer service and specifically their disregard for consumer law. 

The issue I brought to mister auto was that I wanted to return a faulty exide battery, which when it had reached a low voltage, distorted when it was trickle charged.
Despite emailing multiple times to address this issue, mister auto refused to acknowledge that it is dangerous, and would not honour the manufacturer warranty. Yes, despite having a 4 year manufacturer guarantee, this 7 month old battery was not honoured under warranty. 

I offered to send it back to them to test it to evaluate themselves, but they refused. Mister auto demanded that I test the alternator with it, before they would respond to further questions. This is a dereliction of statutory rights and putting a customer at risk. Using a distorted battery to run a test is dangerous, and completely unnecessary given it was trickle charged (which was multimeter verified that it was to spec).

Mister auto have no regard for sale of goods and provision of services act in Ireland, and just want to take the easy way out. 

The Irish reviews are much worse than their European equivalents, which shows a serious customer service failing by the staff assigned to the market. I wouldn't buy a Stellantis group product again if this is what they consider customer service (Alfa Romeo, Chrysler, Citroën, DS, Fiat, Opel, Peugeot, Vauxhall etc)

Update: The manufacturer said that it should be replaced under warranty but Mister Auto don't reply to emails.

This company is not based in Ireland despite the .ie address. I entered my car registration and selected a 'drivers side' rear light for my Suzuki swift. Waited 9 days for delivery and when I opened the parcel it was a rear light for the passenger side!! They clearly ship from somewhere in Europe that is right hand drive but if they are going to use .ie on the web address they need to realise that ireland is left hand drive! Waste of time!!!

Used Mister Auto several times now. Always a good experience. Haven't had to return anything as yet so have not tested their customer service in that respect. Will certainly use again.

Update June 2026: Still using Mister-auto.ie. All orders as expected and I have found that delivery times have reduced. I ordered a clutch kit on Thursday afternoon, it was delivered to Ireland the following Monday.

Ordered Two car batteries got all the usual emails about the order being processed and then the email to say order canceled and money refunded no explanation!!!

Just bought brake caliper (rear,driver side), first of all paid for prime delivery, got refund because didn't happened. Got delivered even 2 days after initial time.Opened box and...wrong side...I ordered on Mister-auto.ie and believe they should know what side is driver side in Ireland even dispatch is from continental Europe. Sorry don't see myself bying anything from them again.

The company is unable to ship the order on time, it many products are missing in stock - they are always late. We must be careful when booking a car repare, preferably plus a month from the package.

This is the third time I bought car stuff from them. Very good price in comparison with others online. Make sure you cross-check the part number before purchasing as the same car registration would be returned by different variations of your car model.

I ordered a window regulator for a BMW118I notwithstanding I provided registration number and all pertinent info, when the part arrived it was not compatible and spurious, when I contacted them I was sent a free post return, after some weeks they did make refund but with a deduction of 18.00 Euro!! in all these internet vehicle sales platforms the only company I trust is micks garage.ie very professional and fast no quibble refund I have experienced a total financial loss to include technicians fees 80.00 Euro So please give them a wide berth, P.S: When I was ordering the subject window regulator it questioned Drivers side or passengers side as I was ordering from Ireland I stated Drivers side when it arrived it was for the left hand side what they omitted to state was that the parts were been dispatched from France Never again will I even open their page.... I just wonder what trades description view is!

Avoid at all costs

This company is not based in Ireland despite the .ie web address. They ship from mainland europe. I entered my car registration and selected a 'drivers side' item which when it arrived was actually for the passenger side because they come from Europe. It also appeared to be for the wrong car so the side issue became academic.

I called customers services who told me they knew about the problem with drivers side vs passenger side on their website and that it was 'unfortunate'. I have to wonder why they have not posted a warning or fixed the problem!!

I then had to wait 14 days after I returned the part for my refund. The part was very badly packed, a small box crashing about inside a large one and I actually had to repair the box before posting.

Delivery is slow, packaging is poor, website is misleading, refund process is very slow and a no exchange policy in place. On top of that I believe they are deliberately misleading customers by pretending to by Irish based.

I wish I could give zero stars because I can find nothing what so ever positive about this company and the way it does business.

purchased 3 items from this crowd got a receipt and a delivery date i waited 6 days after the delivery expected time but the items never showed up so i contacted the courier with the tracking number and the courier had no record of it !! i then received an email telling me my payment had been refunded!!! zero contact from the company to explain why this happened. one star is one to many
the worst service i have ever experienced and will never use this company again.

Sent out damaged parts and does nothing to resolve the situation I wish I read the reviews first