Mitrefinch – an Advanced company Reviews 140

Great speedy friendly and efficient service

Excellent customer service, my query was solved efficiently and without any fuss. Well done Mitrefinch.

Excellent support team. Always quick to respond and come up with solutions to any issues we have

I rang with a basic query and spoke to a very friendly man who helped me in no time at all.
I needed to input some detail on to the system before I could go any further but received a written instruction by e-mail very quickly. I completed my task easily with no hassle at all and received a new help guide to help me in the future

Great customer services no messing about.

Every time I have called Mitrefinch for support with a customer's TMS system, the team have been very helpful and the support service they provide has been great!

System issues

I phoned on 16.1.20 with 4 queries all of which have been quickly resolved. The team member was very efficient and helpful.

I had excellent support from Paul Southcott regarding my long standing payroll query

Quick and Detailed response. Much Appreciated!

We have always found Mitrefinch support to be very helpful and quick to respond to any issues. And the support portal is extremely useful when keeping track of open and closed tickets. Fully recommend this system.

Mitrefinch have a brilliant support team, very knowledgeable and easy to speak to. sorted a lot of my issues within reasonable time.

Brilliant customer support, received a response within 2 hours

Always find I receive a prompt response from any enquiry to the Helpdesk. Highly recommend the TMS software and the team that support it.

I had a question today about how to find out which users were consuming a license on our system. The phone system is very efficient, and keeps you updated on your queue position. David answered my query within 60 seconds of taking the call - one very happy user here, able to carry on with my day!

Excellent service, quick response and knowledgeable support staff. Great company to work with.

An excellent company who offers great support, which is a key requirement for us.

Mitrefinch staff are always very professional but also have a friendly manner and have a helpful attitude when dealing with queries.

Excellent - we have been with mitrefinch for several years and as both a user of the system and administrator, both the clock terminals and TMS, things only keep getting better. Products are great, any time we have a consultant come help us they are always knowledgeable and get the job done well, support is ever reliable, and our account manager has always looked after us.

I've been working for a company where Mitrefinch software is being used. From the IT perspective, I'm happy with their Support as well as enginers that servicing our hardware have very good knowledge of their system and solve hardware issues smoothly. I only use their Time Management System mobile app and like it. I cannot say anything about the HR part as well as Payroll as I don't use them.

Very quick, helpful and courteous service. Problem solved within 10 minutes.