Mixxaudio Reviews 341

Ben Savage you're a star. Not only were you fast and efficient dealing with my query and keeping me updated. You organised a replacement pair of Mixx Streambuds Pico immediately.

These earbuds are so light and comfortable I really didn't want to change to a different style or brand.

Thanks Mixx

The product is amazing. For the quality, the price is really low. Its well deisgned to fit a human ear , i can tell u that from experience. Super lightweight , super unnoticeable, super quality, super product.

I broke one of my earbuds and the customer service was really helpful , quick communication and responses. I even got a replacement pair. Special thanks to Ben!!

I had experienced a problem my Mixx Smartwatch 1. It was in its 2nd year so returning it to the seller wasn't an option! I contacted Mixx & within a few minutes I had received an acknowledgement. Later the same day I received an email from their customer services expressing concern that I had problems, & requesting that I return the watch. Within the email was a link that enabled me to download a pre-populated free postage return label. Within 48 hours of posting, the watch had been examined, & as a result a replacement was sent.

From beginning to end, I am more than happy to say that the customer service provided was second to none. I have dealt with a number of companies over the past few years & Mixx are up with the best! Well Done.

I reached out to Mixx Audio regarding an issue with my earphones, which had been working perfectly and felt very comfortable until the problem suddenly arose. Despite the fact that they were a gift and I live abroad, Ben went above and beyond to resolve the issue. He arranged a replacement and even had it delivered to my friend’s house. I’m highly satisfied with both their product and customer support. Thank you, Ben!

We had excellent service. I contacted Ben from the customer service team when my watch stopped downloading my messages. He responded very quickly. After trying a few things I sent it back. It was declared faulty and I received a replacement the post the next day.
Carol

I contacted Mixxaudio regarding my wireless headphones that snapped. Ben got in touch with me immediately and offered to resolve the matter, either by repair or replacement. Even though I purchased the headphones in Boots, he still managed to solve the problem by sending me a replacement set. I am so thankful to this company.

I had a fault with my earbuds. Ben was great help and dealt with my issue quickly, leading to a replacement pair being sent to me. Very good customer service.

I was given the watch as a gift and it stopped syncing to my phone. A customer service advisor, Ben, reached out quickly and tried to resolve the issue remotely. When it could not be sorted he arranged to have the watch collected and the fault was confirmed. He then offered a replacement with a newer model which I gladly accepted. Outstanding customer service and communication and so nice to have one person overseeing this from beginning to end.

Had a charging problem with a MIXX 20 Powerbank. One email to MIXX (Ben) customer service and a new one arrived in the post 48 hrs later. Great after sales service.

I reccommend buying earbuds from Mixx. It is very brilliant brand and they care about their customers too. I would love to buy their products again and I'm so pleased that I've received a positive customer aervice from Ben Savage.

The products are amazing and affordable when I broken them, they allowed me to return it and sent me a new pair as part of the 2 year warranty and the customer service is amazing.

Ben at Mixx really helped me! My earbuds were not working properly and i sent an email into Mixx to ask for help and Ben was so attentive and friendly. Thank you for your help. Would defo recommend this service.

I had to contact Mixx regarding a set of earphones. And I was contacted by George from Mixx almost an hour later he listened to my issue although the pair of earphones weren’t saveable he did come up with a perfectly reasonable solution and was all done and dusted in a few days.
I have used Mixx headphones and earphones my wife has a Mixx watch and headphones I would highly recommend them

Amazing customer service! My Mixx Streambuds developed a fault shortly after purchase. I couldn't find the receipt but after a few emails and an effortless returns process, I quickly received a replacement. 2 weeks later and I'm loving my buds; long runs have never been so enjoyable. Well done Mixx, bravo! 🫡😃

My MIXX wireless headphones developed a fault, and even though I couldn’t find the receipt (but could provide all other details), Ben has been nothing short of amazing with the customer service support. Couple of clarifying emails and always a quick response and concise updates.
Free returns (collected 14.02.25) for a complete assessment, and an email today (17.02.25) confirming replacement to be issued.

Other companies take note - this is excellent customer service and you should follow their example!

Mixx is a great company with great products in affordable prices and beyond expectations customer services. Have had bought 2 airbuds and one smart watch by far and I definitely recommend their products as they provide good customer service too whereas some companies don’t even care.

From the moment my MIXX earphones developed a mic issue, I braced myself for the usual customer service headache as I did not have the original purchase receipt. But what followed was nothing short of extraordinary.

Ben from MIXX's customer service team leaped into action with lightning speed, swiftly assessing the issue with professionalism and care. No endless back-and-forth, no robotic responses—just pure efficiency. Every step of the way, I was kept fully informed, never once left in the dark. And then, the grand finale—a replacement unit sent (within a day of sending the old unit) out without hassle, restoring my faith in true customer service excellence.

MIXX Audio, you’ve set the bar sky-high! If only every company treated their customers this well. 👏

Bought a multi charger just over a year ago from Tesco. Unit developed a fault in that it wouldn't charge devices via built in usb c. Contacted Mixx customer care and Ben was very helpful and agreed to replace the unit immediately. Wonderful customer care despite my not having retained the receipt. Rarely do you find such good service these days. Well done Mixx.

I lost an earbud and asked the company (MIXX} if they sold them separately. The response from Ben was immediate and although they couldn't accommodate my enquiry exactly, as they don't sell them separately, he went above and beyond to help me, and is sending me some compatible buds at no cost as they are in damaged packaging and are unsaleable. I never imagined that the service would be so swift and so caring, I was overwhelmed. Buy your items from this company, they actually care about their customers when legally they don't have to do anything to help,! 100% recommended, thank you Ben xx

I ordered a Mixx Revival record player as a present. When it arrived it had a fault when trying to play records. I contacted Ben and he issued me with a returns label. A replacement is on its way. 4* given as not trued the product yet, but cant fault the customer service