Placed order to arrive the 18th payed £18 for express delivery, nothing arrived, no explanation as to why. They couldn't get them to me for Friday or Saturday. Let down for my 40th Birthday VERY VE... See more
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See what reviewers are saying
We ordered 80 x 40g bags of personalised M&M's for our wedding favours and were very excited to receive them. After being charged an eyewatering £78 in import fees, the excitement soon faded. At... See more
Company replied
Very easy to use, fun to personalise stuff. I can't speak to the quality of the system for image uploading, as I stuck to text and clip-art. I am happy they offer non-romance options for packaging. B... See more
We want to give our guests at our wedding, a little bespoke treat and the personalised m&m's Make part of their favour boxes quite unique. Ordering from the website was quick and easy to follow inst... See more
Company details
About MMS.COM - Personalised M&M'S
Written by the company
M&M’S is a chocolate brand on a mission. We believe in championing the power of fun to create a world where everyone feels they belong.
Personalised sweets for birthdays, weddings or parties are always great. You can have the M&M'S® printed with names, dates, cliparts, faces, the world is your (chocolatey) oyster!
Our website
Personalised sweets for birthdays, weddings or parties are always great. You can have the M&M'S® printed with names, dates, cliparts, faces, the world is your (chocolatey) oyster!
Our website
Contact info
3, Chemin De La Sandlach, 67000, Haguenau, France
- +33820201203
- contact.fr@mymms.eu
- www.mms.com
3.5
Average
18k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Easy to navigate and super fun!
26 January 2023
facile a parametrer
24 January 2023
Simple rapide et fluide le top!
17 January 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
very expensive
16 January 2023
Reply from MMS.COM - Personalised M&M'S
Dear Emma,
We sincerely regret that the prices of our products seem high.
My M&M's are high quality, made-to-order personalized products.
Your order is overseen by workers and quality assurance teams at every step of the way: picture validation team, graphics team that reworks the pictures to obtain a high-quality print file, production team, and the packaging team that fills the packages by hand and checks the quality of the M&M's.
Furthermore, we offer speedy deliveries in refrigerated trucks to ensure that the M&M's are delivered in optimal conditions.
All of these parameters contribute to the price of the My M&M's. I hope that you understand that these prices correspond to the quality of the products we are offering.
Best Regards,
My M&M’s© Customer Service,
Extortionate courier charge and not received item. See below.
I need receipt of a very expensive order of M and Ms in time for a very important party in 11 days. M ang Ms have been paid. However without any warning from M and Ms whatsoever their courier UPS are refusing delivery unless I pay an astonishing £44 charge. I've paid, don't have my produce, and am very stressed and disappointed by this.
13 January 2023
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Dear customer,
As stated on our website at the top of the payment page, for individual customers, due to new cross-border regulations linked to Brexit:
• For orders with an amount of more than £135 (excluding tax and shipping), mms.com doesn't collect VAT. You will have to pay it directly to the carrier.
In addition, you will be charged £5 for customs clearance directly from the carrier.
These are rules designed by the European Union and the UK and, as such, we have no authority over them. We are sorry about this inconvenience. The VAT will have to be paid by you, or the package will be sent back to our factory. This is indicated in a big yellow box taking up the whole top of the payment page. if there are delays in the VAT payment, there will indeed be delays in the delivery, as your order has to go through the waiting queue for unpaid VAT. Do excuse the inconvenience.
Best Regards,
Sacha
Didnt let me purchase m&ms with a…
Didnt let me purchase m&ms with a picture of my dead nan on them in her coffin im truly livid
11 January 2023
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Dear Larry,
Let us work with the assumption that this review is made in good faith. My M&M's and the M&M's brand are family-oriented brands, we offer kid-friendly products for the whole family. This means that dead bodies can unfortunately not be printed on our products, as I am sure you will understand. Do excuse the inconvenience.
Best regards,
Sacha
Customized ones just faded in few days
Customized ones just faded in few days. Customer service was not helpful at all
5 December 2022
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Dear Giorgia,
You placed a complaint regarding your print two months after receiving your M&M's. We can only treat complaints that are placed within 15 days of receiving the product. You were not able to notice any problem during two weeks of having the product, and we cannot treat a problem that arised after two months of storage at your place.
Best regards,
Sacha
Navigation sur le site pas userfriendly
1 January 2023
Unprompted review
Personalising my M&M chocolates!!!
17 December 2022
Unprompted review
Levering UPS is erbarmelijk
10 November 2022
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Beste John,
Dank voor uw feedback en wat vervelend dat u de bezorging negatif heeft ervaren. Onze klantenservice staat elke werkdag van 9 tot 17u voor u klaar om u te helpen indien u problemen heeft met de bezorging.
Met vriendelijke groet,
Jos
Customer Care My M&M's
Are staff actually happy helping customers? …
Enjoyed getting our personalised M&M’s however the 2 guys who served us obviously had no other alternative but to work in the store. We came all the way from Aberdeen, is customer service with a smile not required in your store?
15 December 2022
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Hello Ingrid,
This is only the Trustpilot page for the website, mymms.com.
Best regards,
Sacha
Your website is so outdated and clunky…
Your website is so outdated and clunky — given the premium price for the M&Ms, I'd expert a premium experience.
14 December 2022
Reply from MMS.COM - Personalised M&M'S
Dear Graeme,
Our website is currently undergoing a complete overhaul. If you are encountering difficulties, please switch to another browser, as this should solve most issues.
Best Regards,
Sacha
Super site top
12 December 2022
I received my order with broken M&Ms
I received my order with broken M&Ms, black ink all over the place, inconsistency in printing and many of them missing several letters of text so you can’t even read what the M&M is saying. I’m so disappointed. €40 for an ugly box of M&Ms that nobody can even make out. My dad thought they were smarties. I asked the opinions of four people who couldn’t believe the price based off the quality. I looked at many tik toks to make sure they came with a decent print so maybe I got very unlucky. If this arrived for a wedding I would be fuming.
12 December 2022
Unprompted review
Reply from MMS.COM - Personalised M&M'S
Hello Roisin,
Did you contact our customer service? We would be glad to help you out with this: https://www.mms.com/en-gb/contact-us
Best regards,
Sacha
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