MobileFun.co.uk Reviews 5,517

Mobile Fun used to be reliable - what happened

Order 21772448 was placed on 15th April
I was asked to make a review on 24th April where i commented that the order had not been delivered.
I was asked to wait until 01 May incase Royal mail had misplaced the package.

Today I try to follow up there is no phone number listed and the email form web page fails to load.

maybe through this review Mobile fun will try to contact me and resolve the issue. - but i will not hold my breath while waiting.

Ordered an item for delivery via Evri in " 1 -2 days". After one week nothing - delivery tracking stuck on "its on its way " for most of that time. After struggling to find any way to get through to anyone, hiding behind FAQ's and useless automated droplists, I got a response that seemed to change the terms of purchase: "Evru has advised that on a rare occasion it can take up to 10 business days to arrive" Utterly unacceptable - don't use either of these companies. Waiting to see how they handle my cancellation....

I bought a desk charger from Mobile Fun and paid for next day delivery.
When the item turned up it was filthy, in broken packaging and did not work. Clearly they had sent me a return instead of a new product.
I returned the item telling them what had happened.
I had to chase them regarding the refund, and they tried to only refund the item cost. Why should I pay delivery for an item that should never have been sent?
Had to send repeated emails to get all of my money back.
What a total waste of my time-AVOID AT ALL COSTS!

After waiting over a month (their timeframe is 4-10 business days), I was told my item was likely lost in the mail. If I want it reshipped with tracking, I have to pay for it.

My initial response was that given below. However, they did get back to me eventually to say a replacement had been sent out and true to their word a replacement duly arrived and works. So I would say they have redeemed themselves, just a pity this happened in the first place. I think I would buy from here again.

(Don’t buy anything from this lot! They are a bunch of crooks. I bought a charging cable from them, it didn’t work so I returned it for a replacement and despite trying to contact them have heard nothing.)

what a joke! ordered £80 worth of accessories for Samsung s23 ultra glass screen protector arrived faulty was told to try this and that to fix with no result so offered a genuine Samsung film x2 cover and charged extra £2 by PayPal and ive never heard from them again every time i try to contact customer service it says there's been a error Avoid these scammers

I have frequently made purchases on this website without any issues in the past. However, my recent experience with my last two orders has been problematic to say the least.

I bought a new phone, a Galaxy S24 Ultra, for $1100. On the same day, I also ordered a Zizobolt holster with a belt clip and a silicone protection film from Mobilefun UK. However, despite over a month passing since placing the order, I have yet to receive it.

Upon contacting customer service, I received a peculiar response:

They claimed that the order was lost in transit, which seemed very unlikely, and offered a replacement. This replacement was dispatched three days ago and is expected to arrive by mid-April.

Similarly, my second order, placed a day later, has not arrived either. Despite multiple attempts to contact customer service, I have not received a satisfactory solution. They informed me that the order had no tracking number, making it impossible to track.

When I requested an express delivery for the replacement, I was told that courier service does not cover my area, which I find very hard to believe.

If it were in their interest to resolve this matter, they might have proposed an expedited UPS delivery at their expense, which, of course, did not occur.

Additionally, I have requested a refund for my second order, but have yet to receive a response.

I am deeply disappointed by the handling of this situation.

I am unable to use my new phone as it lacks protection, despite already spending over $100 on protective accessories that have not arrived.

While Mobilefun UK is typically regarded as a great website, I will not be making any future purchases from them. The customer service has been very bad, with long response times and unhelpful answers.

I am still awaiting the arrival of my replacement order and the refund for my second order.

If you value your money and expect good service, I strongly advise you to consider purchasing someplace else.

Bought a charger plug for Samsung mobile. Ordered on Wednesday, arrived Saturday, working perfectly. Thank you

Wow what a company!
what I thought was a reputable company, order placed over a week ago, EVRI due to deliver 13th March, update on tracker states unable to deliver await further updates, it's now 16th March and no update, and very difficult to contact Mobile fun Customer services for such matters, had ordered early as away next week and wanted to use products for trip, have contacted mobile fun using another option.
let's see if they respond to resolve or even deliver the items. Will remain 1 star until fully resolved,
Sad as I have used Mobile fun in the past and no issues

I've used Mobile Fun for many years now, they're a trusted outlet with a reasonably quick delivery timescale. Not better than Amazon, but then again they're not Amazon. I bought a cigarette lighter USB charger and a dual port mains power charger, no problem with either.

I have seen some negative reviews on here, Mobile Fun should really respond to these and it does disappointment that they haven't as yet.

They sent me an Apple Watch bracelet in a different colour to the one I ordered.

When I wrote to customer support to report the situation, they didn't reply to my message but hastened to correct the model of the bracelet (which refers to the colour) on the website.

I'm waiting for them to recognise the mistake they've made and express a willingness to resolve it, but I'm still not getting an answer.

I ordered a phone case and its been 3 weeks and it hasn't arrived still from UK.

There is no contact telephone so you cant speak to anyone!

You relay on email. By email they told me to wait a further week then email if not received.

3 weeks for a despatch by royal mail for a UK despatch and delivery is clear the order isn't going to arrive!

If I do not get a response for a replacement I will dispute with my bank to get my payment back!

I have used Mobilefun many times over the years however the latest order was a poor quality product which was returned. However still no refund or update received from Customer services after nearly 6 weeks even after emailing for an update 2 weeks ago. Poor product, poor service.

Chargers being advertised as genuine which, once received, clearly aren’t. All 3 chargers ordered led to having 3 costly repairs done to my devices. No one replied any emails. I’m still waiting on a refund and am prepared to go further if I need to.

I ordered the wrong case for my phone, which I only realised after I has received the order. I had ordered one for the Xperia 5 instead of the 5V, easy mistake so I simply ordered the correct cover.

For the second purchase, however I did not receive a dispatch notification and after a week of the order not arriving, I checked the confirmation email and my bank account. The money for the second purchase had been taken from my account and I did have a confirmation email, however after closer inspection, I noticed that this was an exact copy of the confirmation email for the first order I made. Same case, same order number and same date or purchase. Obviously this is incorrect.

I have tried to contact customer services but the page for emailing them will not load. I left feedback through their page, leaving my email address and asking them to contact me. Over a week later I have heard nothing. I've tried their customer care again and it still will not load the page. I have put the email address directly in to a blank email and it is coming back unavailable. So I have had my new phone for about 3 weeks now, having paid over £20 but still have no cover for it.

Not a happy customer, to say the least.

Ordered 3 phone items £26.
What arrived was a cheap charging cable.
I've sent 4 different emails requesting my correct order and had 4 different answers..I still haven't received what I paid for.
It seems a Scam. ?

Struggling to get my order delivered having changed colour of phone case I was asked to pay additional £5 which I did. Now being asked to pay another £5. Hoping to resolve this issue and will update review.

I bought 2 cell phone cases from MobileFun. When they arrived both had defects. I logged a return and they said they would get back to me with the return details. I have sent follow up mails, no accountability at Mobilefun. Rather stay away.

Wrong product description for phone case in shop (black instead transparent) - promised a refund but never replied back to my mails. Really poor customer service, will never buy something again from them.

The Worst Expereience ever. I placed an order and it dint update in my account. I keep emailiing the customer care, eyertime a new employee replies and then next day he disappears. Till now 4 different agents have contacted me and then after 2 days they dont reply. There is no phone number.