Mobilephonexchange Reviews 

I sent in my Nokia n 8 after being quoted 62 pound.. I know had few scratches too case but phone and screen was perfect... I received email sayin they was then only offering £11 and said it had major crack and phone falling apart. I phoned up too tell them too send it me back and it wasn't broke. The person on phone said its not broke just scratched and they could either send it me back or give me an extra £25 too make it £36 . So I said well why not offer that in the 1st place if that's its value. Too which she wouldn't reply and changed subject. Avoid this site complete rip offs

I sent an iPhone 4 16gb in perfect condition. Not a single mark on the phone, had been kept in a protective case for the year I owned it. I was quoted £131 but they emailed me when the phone reached them to say the quote was only £96 and after inspection they would pay the whole £96 as there was no damage to the handset. £35 off from the original quotation for no reason? Really poor service, I wish I had checked them out before sending my handset, others offered slightly less but get a much better review. Use anyone but this bunch of cheats!

I got a quote from them in regards to my Iphone 3gs 8gb the orgional quote was £58 but what i received when sent was £9!!!!!!!!!!!!!!
The phone did have a slight crack where the charging doc is but no longer then 1/2 centemetre and for this they are taking a £49.00 reduction!!!!! In the email they sent me with the new quote they stated Major cracks and major wear which would result in a new case needing to be added. I called them this morning and advised how I had read this site and made a complaint about their services. I have even reported them to watch dog!
They are sending me back my phone I just hope they have damaged it,
I really wish I had looked up and read the reviews on here first as I would of never got a quote of them.

send them a perfectly good phone, only to be told screen is badly scratched and buttons not working, complete joke, unless they damaged it

I contacted Mobilephonexchange about my Blackberry Curve 8520 which was used but in excellent condition. What a mistake that was. I so wish I had read these reviews before getting a quote from them.

They quoted me £41 and suggested I send it special delivery, which I did at a cost of over £6. I then received an email saying that they had received my phone but the display window had severe scratching and needed to be replaced and offered me £11. They attached a photograph of an extremely damaged screen which was either not my mobile or they had replaced the screen. I was livid. What a total scam. There was nothing wrong with the screen or the condition of the phone. I called them and asked them to return my phone. They said because they pay for the return they could offer me an extra £15 if I let them keep the phone. I said no on principle. I would rather throw it in the rubbish bin that let them have it. Stay well away from this company. What a rip off. I will do business with Mazuma mobile from now on. I know I can trust them.

FYI After the phone was returned, I sent it to Mazuma Mobile and got £44 for it.

Sent my Nokia n8 in fully working as was offered 60 got email today 11 as they have managed to pull the bottom off my phone they are a joke told them in two emails to send phone back they can stick there offer just hope it still works

I sent off a 4-month old iphone 4 that had been in a case the whole time. I was initially quoted £137. They wrote back claiming that the rear of the case was scratched and only gave me £110!

Furthermore, if I wasn't happy with their "random valuation" they would charge me £10 to send the phone back.

Avoid this company unless you are prepared to sell your phone for a fraction of its value!

I sold my iPhone 3GS 8g thinking that I would have £51 back from my phone!!
Then send my phone costing me £6.50 so it would get there safe! I have an email saying that they are going to give me £8 for my phone !!!! Not happy at all an this is wrong to do this to people!
Terrible business!! Wouldn't have sold my phone for £8 it's not worth it!!!
shocking!!!

Found this company on the internet and was so pleased to get £53 for my Blackberry. Definitely use them again in the future and recommend them to friends,.

was quoated £49 for my BlackBerry Curve, the phone was like new and i well packaged it before i sent it off to them so it would not get damaged, 3 days later i got a email from them telling me that the phone was only worth £15 because i had quoated them the wrong model and the keys were damaged. This was not at all true as i still have the box for the phone which tells me the model and also there was nothing wrong with the keys.and the other thing is they dont even give you the option to decline the quoat they just tell you there going ahead with it, ive used mazuma mobile loads of times and never had this problem so use them if you want to sell your phone.

DO NOT USE MOBILE PHONE XCHANGE!

I recently sent my phone away to this company after I was quoted £79 for my BlackBerry Curve 9360. I waited to receive the free-post envelope and sent away my fully functioning phone, charged and rebooted to factory settings as advised. A few days later I received an email offering me £13 as my phone apparently had 'LCD damage' - the display was all black. They attached photographs to the email showing my phone with a black screen. Knowing fine well my phone was not damaged as that was not the condition I sent it in I demanded they re-examine my phone or send me it back free of charge as there was absolutely no way I was accepting that offer. They then upped the offer to £33. Still unwilling to accept this they said there was nothing further they could offer me as their 'experienced engineers' had examined my phone and found it do be damaged.

I received my handset back today, put the battery in and low and behold my phone works! NO LCD DAMAGE. FULLY FUNCTIONING. I suggest this company hire staff that can actually turn on a phone. Better yet they could stop trying to scam their customers. I am so glad that I stuck to my guns and didn't accept their measly offer, clearly they were out to con me. I am now convinced the original pictures sent to me of the 'damage' were of my phone not even on.

BETTER LUCK NEXT TIME, BUT I'M NOT A MUG!

DO NOT TRUST THIS COMPANY!!!

I was quote £75 for a reasonable Apple iPhone 3GS and only got £12 because they said that the phone was late in arriving (down to the fact that it took them weeks to send me the envelope and address label), minor cracks (where was that in the T&C's?) and a button didn't work, even though I checked the phone before I sent it.

I would stay well away from this scam company and find someone who does what they say on their website, rather than tempting you with an overinflated valuation only to then let you down. Don't use Mobile Phone Xchange is my advice!

Sent them my phone to them a iPhone 3GS was told it was worth £81, I had been in the vodafone shop the day I had sent the phone to get all my contacts put on to my new iPhone 5, the phone was in full working order,3 days later I got a email saying my iPhone 3GS was water damaged and it was now worth £14, I rang them the next day and asked them to send my phone back, so I then sent it on to envirofone,they told me the phone was worth £62, 2days later they told me my phone was in full working order and a payment of £62 had been sent in first class post, just to prove they are a total scam. I have complaint to Vodafone as they recommend them to me.

I sent my phone to them after being quoted £64 for an iPhone 3g.
They say they sent me an email confirming that the phone was only worth £9 and if I didn't reply within 3 days they'd assume I was happy with that.
The thing is I never received that email, I checked all through my pop.3 folders and it was definitely never received.
When I called up to get my phone back they said they'd sent it to Hong Kong and that was it.
I pushed and pushed for a refund and they offered £20!!!

Not a good company...wouldn't recommend to anyone!!

Me and my Wife both sold our phones and we both got the price we were quoted very quick and prompt service would use again .

prices given were as the offer quote ,slight delay owing to christmas post

Don't disregard all the negative feedback as I did. Was offered £51 for a blackberry 8520, posted it off in perfect condition. Received email revising offer to £17 quoting it was scratched. I rang to ask for phone back and was told they could now offer me £37 as they had overestimated costs. I was so disgusted by this appalling method of scamming money from customers that I requested it be sent back. Naturally the perfect screen i sent it with had been replaced with a scratched one. Now the phone is worthless. I have emailed this company at least six times and they tell lie after lie. Avoid this company and advise others to do the same.

I am surprised to see so many negative reviews!!, I recieved the best offer for my Nokia 5800, printed the freepost label off the company's website there and then, posted the phone the same day, logged in to the website 3 days later to discover the handset had been recieved and inspected and the money would be in my account by 5pm the following day!! (I immediately checked my bank account on-line and the money was already there!!..)
VERY PROFESSIONAL SERVICE
Will have NO hesitation recommending Mobilephonexchange to anyone, (or using them again myself..) EXCELLENT!!!!....

I was offered more by this company for my Iphone 3gs. Was offered £64, sent it off and received payment straight into bank. Would have liked email advising they had received phone but would recommend.

Was offered £74 for my iphone 3GS, then got an email offering me £12.
They claimed, the phone was damaged. The phone was immaculate when I sent it. When I called to complain, I was offered £20 for the phone! I am furious with this company, I requested the return of my phone, which I received today & indeed there is now a crack in the back. I do not believe it was damaged in the post................
DO NOT USE THIS COMPANY!