Good price, initial purchase, delivery, and early setup were smooth and effortless. Setup and transfer to iDmobile was troublesome and slow. You can’t easily contact them by phone. My query wasn’t r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Site is clear. Phone was delivered next day. One issue annoyed me though. I got a phone call to ask why I had left an unfinished purchase in my basket. Felt very intrusive. If I want to buy it, I wil... See more
Company replied
I am writing this review—which falls short of five stars—because the website failed to clearly inform me during the ordering process that my new contract would begin the day *after* the order was plac... See more
Company replied
Very competitive prices and a good choice of tariffs and upfront payments to suit monthly payment budget. I couldn’t find deals close to Mobiles for value and ongoing costs. Easy to order and whole pr... See more
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Company details
- #48 of 75 best companies in Mobile Phone Shop
Written by the company
At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or sim offer. Mobiles.co.uk are the longest running online mobile phone shop (launched in 1995) and we're here to stay. Everything about our business is tailored to our customers. From the different offers available on our phone contracts like our incredible cashback by redemption and automatic cashback deals. There's something for everyone, no matter what your price range. We pride ourselves on our speed of service and delivery, ensuring that every moment your spend with us is as easy and as smooth as possible. We are 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. Mobiles.co.uk is part of Currys Retail Limited.
Contact info
United Kingdom
- www.mobiles.co.uk
4.2
Great
20k reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Excellent prices service & communication
4 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
The staff were as helpful as possible…
The staff were as helpful as possible but the phone system was ridiculous. Took ages and went round and round to contact the appropriate department when my sim did not arrive
29 June 2026
Reply from Mobiles
Hello Ms Goodwin
Thank you for your review
Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I'm sorry to hear the issues you has while contacting us.
I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number MOB214618 in the subject so we can discuss this further.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
The Best Service ever
4 July 2026
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
They completely messed up my order by…
They completely messed up my order by raising a duplicate and sending me a cancellation notice triggering panic as I had opted to port my number after I had activated the service and set up my account with ID. To be fair a mistake and dealt with professionally via their complaints process. No offer to reinstate the service contract though as a gesture of goodwill or otherwise which was disappointing.
3 July 2026
Unprompted review
Reply from Mobiles
Hello Robert
It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry for the issue with your order and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number MOB214616 in the subject so we can discuss this further.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Still no signal
Day three of no phone signal as my port failed. Escalated and should be connected within 72 hours
6 July 2026
Unprompted review
Reply from Mobiles
Hello Vicky
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Great purchase, poor setup experience
Good price, initial purchase, delivery, and early setup were smooth and effortless. Setup and transfer to iDmobile was troublesome and slow. You can’t easily contact them by phone. My query wasn’t resolved by the chatbot. Live chat was slow, ineffective and cut me off twice after 30 mins with no real progress. I found a complaints phone number and was held in a queue indefinitely. I eventually got help and a fix via instagram direct message. This team were great, knowledgeable and responsive. Crazy way to do business though.
Edit: see automated reply below. Perfect example of using a bot to miss the point.
1 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
gift card scandal
purchased a sim only which is fine but this came with a currys £50 gift card, tried using it but not activated, told to wait 14 days, still not activated, spoke to Mobiles and Currys and still not activated! its now 6 weeks! currys have said they are looking into it, they said theyd sent a new card by email 9 days ago..still nothing...
27 May 2026
Unprompted review
Reply from Mobiles
Hello John
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your gift card and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Very unprofessional!
Very unprofessional!
They called me while I was at work, since my contract was coming to an end. They tried to sell me an expensive upgrade deal.
They should NOT assume I want an upgrade at the end of my contract. They should NOT address me by my first name when they ring up and try and sell me stuff.
Worst of all, one can do so much better by taking out a new deal on the same network, and double-switching the SIM.
When I called back and was asked to be removed from telephone marketing, my call was treated with contempt.
Add this to the fact they are fishing for compliments in their reviews, and I feel my two-star review is a generous one.
8 June 2026
Unprompted review
Reply from Mobiles
Hello
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive.
I’d like to assist you today and help provide a resolution, I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Gift not honoured
The service that I received for the sim deal was great, kept me informed when delivery issues occurred but the gift card for Curry's has still not been activated ive paid 2 bills to my network of choice and I was told once I passed the cooling off/return period of 14 days the gift card would be automatically activated and credited with the amount offered on the deal I applied for and was accepted for once I passed the cooling off period. Ive contacted both Mobiles.co.uk and Curry's but neither seem interested.
17/7/26: So after what I presumed was a positive phone call to resolve the situation regarding my gift card, I can honestly say I WAS WRONG. I spoke to a lady called Roshni and was told she was handling this matter personally and was instructing the department which deals with the gift card that I was to receive a digital gift card sent to my email address within 5 days, I was told to check my spam folder as well as my inbox, its now been 9 days since said phone call, so I rang the Curry's business line on which I received my previous call. On this call I was told I was to expect a call back by mobiles.co.uk to once again get this resolved, ive received no such call.
If the contractual agreement made by myself and the companies in question isn't honoured immediately I will report both Mobiles.co.uk and Curry's to trading standards for false advertisement and breaking agreements.
I look forward to hearing back!.
7 July 2026
Unprompted review
Reply from Mobiles
Hi Lee
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your gift card and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Great service
Great service, saved £5/month and got 2 lines when i changed from o2 to id. Cashback sent soon after making it a great value no nonsense deal!
7 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Great service and great phone
7 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Good fast delivery swift painless…
Good fast delivery swift painless change over
7 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Review: Relatively straight forward and I note…
Relatively straight forward and I note that this company is owned by ID Mobile, as part of the Curry’s Group.
I have reviewed my initial review and raised it to 3 Star due to their customer service rep. reaching out to me via mob and explaining/clarifying the £60 cash back promotion qualifying criteria of up-loading selective monthly bills, thus qualifying for £12 cash back over 5 different months of the contract, eventually reaching £60…I do not shoot the messenger, and thank her for the customer representative for her emollient skills, however, it remains the most convoluted criteria for a cash back promotion that I have
ever seen….so 3 Stars for my customer service representative.
4 June 2026
Unprompted review
Reply from Mobiles
Hello Bill,
Thank you for taking the time to leave your review.
I would like to sincerely apologise for your experience. I'm disappointed to hear that we failed to provide the level of service you should rightly expect from us. Customer feedback is incredibly important, as it helps us identify areas where we can improve and continue to develop as a business.
Thank you also for taking the time to speak with me today. I'm pleased that we were able to resolve this matter for you.
Kind regards,
Roshni | Mobiles.co.uk
Mehh
Great service. Although I asked for it delivering on Monday, 3 days after I order it. Due to not been in and they tried to deliver the on the 1st and 2nd day when no one was in. Leading the risk of my phone been damaged with how DPD handle their parcels.
20 June 2026
Unprompted review
Reply from Mobiles
Hi Molly
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your delivery and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Great shopping experience with the best…
Great shopping experience with the best mobile phone provider
7 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Not really happy with what happened to…
Not really happy with what happened to my iPhone 17. Ordered it on the Saturday expected to get next day delivery. Fair enough on Sunday I got a message it was going to be delayed due to our area and DPD. Stayed in all day Monday heard nothing said it was still at some site wasn’t even at Durham. Rang DPD said I had to ring yourselves to sort it out. Still wasn’t sorted it sounded like it was lost and someone had pinched it. Finally by the Wednesday night I noticed on Dpd app it had reached Durhams branch obviously been found. Didn’t get an email confirmation. It was finally delivered on the Thursday. Not happy I was meant to get it delivered next day and never received it till Thursday. I reckon someone punched it!
6 June 2026
Unprompted review
Reply from Mobiles
Hi Nicola
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your delivery and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Reply from Mobiles
Hello Pankaj
Thank you for your review
Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Always good service
7 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
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