Good price, initial purchase, delivery, and early setup were smooth and effortless. Setup and transfer to iDmobile was troublesome and slow. You can’t easily contact them by phone. My query wasn’t r... See more
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Review summary
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Reviews shaping this summary
Site is clear. Phone was delivered next day. One issue annoyed me though. I got a phone call to ask why I had left an unfinished purchase in my basket. Felt very intrusive. If I want to buy it, I wil... See more
Company replied
I am writing this review—which falls short of five stars—because the website failed to clearly inform me during the ordering process that my new contract would begin the day *after* the order was plac... See more
Company replied
Very competitive prices and a good choice of tariffs and upfront payments to suit monthly payment budget. I couldn’t find deals close to Mobiles for value and ongoing costs. Easy to order and whole pr... See more
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Company details
- #48 of 75 best companies in Mobile Phone Shop
Written by the company
At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or sim offer. Mobiles.co.uk are the longest running online mobile phone shop (launched in 1995) and we're here to stay. Everything about our business is tailored to our customers. From the different offers available on our phone contracts like our incredible cashback by redemption and automatic cashback deals. There's something for everyone, no matter what your price range. We pride ourselves on our speed of service and delivery, ensuring that every moment your spend with us is as easy and as smooth as possible. We are 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. Mobiles.co.uk is part of Currys Retail Limited.
Contact info
United Kingdom
- www.mobiles.co.uk
4.2
Great
20k reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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The person I spoke to was very helpful…
The person I spoke to was very helpful and informative to what I needed.
8 July 2026
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Absolute disaster from start to finish.
Absolute disaster from start to finish.
Took my order on 10th of July whilst asking what date we wanted the phone delivering. Chose 14th of July specifically so I could take a day off work.
13th of July a duplicate order was made without my permission.
Spent 30 minutes on the phone cancelling the second order I never placed in the first place.
15 minutes later, received an email from DPD, their only courier option, stating sorry they missed me and that they will revisit a day later when I am at work.
After sitting in all day waiting for a courier who makes up fake delivery attempts (They never even arrived), I cancelled the original order.
Companies who operate like this dont deserve our time or money.
14 July 2026
Unprompted review
Reply from Mobiles
Hello
Thank you for your review.
I’m very sorry to learn of your experience and understand why you have chosen to return.
I’d like to assist you today and help provide a resolution; I have sent you an email with reference number MOB214626 in the subject so we can discuss this further.
Kind regards
Grace | Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
My phone arrived today
My phone arrived today, having be misdelivered twice on Friday by your delivery company.
The charger I ordered is missing, does this arrive separately? I am not able to find a way of contacting you re this..
13 July 2026
Unprompted review
Reply from Mobiles
Hello
Thank you for your review.
We’re sorry to hear that your order was delayed; I understand the disappointment this would cause. If you ordered any accessories for the device then these should be delivered together.
I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
All very quick & easy to manage
All very quick & easy to manage. This is my second sim card contract with cash back. Worked very well, I have no complaints 👌
6 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Worst Customer Service
would have to be the worst UK sim company I've dealt with. Created an order, cannot access my account page because apparently an order number was not generated. Contacted customer service, who told me they can't help me and I need to contact the sales team via phone - how can I do that when my number is between Ports?
13 July 2026
Unprompted review
Reply from Mobiles
Hello Shaun
Thank you for your review.
I’m sorry to hear that you’re having problems. I can confirm the number you have provided is your order number and this can be used to register and access your My Account.
Should you need any further assistance, I have sent you an email with reference number MOB214624 in the subject so we can discuss this further.
Kind regards
Grace | Mobiles.co.uk
Excellent support
It was very easy to deal with Mobile.co.uk. They provide very good customer service support and aftersales support. You are able to speak to a person.
30 June 2026
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Fake advertisement cashback
It has been 55 days since I placed my order, and I still have not received the £42 automatic cashback that was promised within 28 days.
This website is misleading and appears to use false cashback promises to attract customers. They advertise cashback to persuade people to buy, but they do not actually pay it. I would not recommend buying from them 👎👎👎
______________
Today is 4/8/2026 and 77 days passed still i haven't received! I
19 May 2026
Unprompted review
Reply from Mobiles
Hello Hawraz
Thank you for your review.
I’m sorry to hear that you have yet to receive your cashback; I understand the concern this would cause.
I can confirm that we did experience a delay in dispatching cheques during the time you have mentioned in your review. To discuss when your cheque was issued, I have sent you an email with reference number MOB214623 in the subject so we can discuss this further.
Kind regards
Grace | Mobiles.co.uk
Gift Card issue resolved
Had an issue with the gift card I was sent it would not activate been onto customer service at Mobiles and Curry’s and it eventually got sorted and I was granted my £50 gift voucher, was a few weeks but all done in the end.
9 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Got there
Order stuck on processing. Had a job to speak to someone, finally did, they said need to speak someone else and put me through, then got a recorded message and hung up.
Edit. They contacted me and explained the phone was out of stock hense the delay but wasn't notified when ordered. Oh well sorted now.
11 July 2026
Unprompted review
Reply from Mobiles
Hello Jamie
Thank you for your review.
I’m very sorry to learn of your experience, you can track the status of your order in your My Account.
Should you need any further assistance, I’ve sent you a message with reference number MOB214622 in the subject if you wish to discuss this further.
Kind regards
Grace | Mobiles.co.uk
My experience with this company was…
My experience with this company was going great until there was a problem with my order, and the experience went from 5 to 1 stars. I placed my initial order online and returned the phone. I was told that as I had a previous order and returned it, that my new order they would go through a manual referral for the credit check department so another hard credit would not be carried out, I have since discovered another hard check was carried out on my file. I have been passes from the sales team to customer service and each say the other needs to handle the complaint. Now my new order after passing the credit check is stuck in some sort of no-mans land, due to some internal check, mean while I am left without any phone or connection. A farce!!!
4 July 2026
Unprompted review
Reply from Mobiles
Hello
Thank you for your review.
I’m very sorry to learn of your experience with both our Sales and Customer Support team. You can track the status of your order in your My Account.
Should you need any further assistance, I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
The best experience I have received…
The best experience I have received from Apurva this morning. Apurva was very experienced, patient and professional. He made my transaction very smooth and quick. I used Mobiles.co.uk for the very first time and won't be the last. To be honest I prefer Mobiles.co.uk to any other network if your going direct with them.
Once again thank you ever so much Apurva for the best experience.
11 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Fabulous Service
Zayna called me to let me know that my contract was due for renewal. She was very understanding and accommodating to my working hours and went above and beyond to help. Thank you very much.
7 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
I spoke to Douglas and he offered me a…
I spoke to Douglas and he offered me a good discount, I was on a sim only deal and I now pay half of what I was and with a phone too
10 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Perfect
It’s been over 7 years with them and always they have something amazing to offer. They can’t be beaten on price and still UK standard networks. Jibril has been very helpful and clear about the new contract. Thumbs up. I can’t recommend enough.
2 July 2026
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Absolutely useless
Absolutely useless, placed an order create your own account kept checking on order update page saying it's being processed now today can't even get an update no email no call no nothing absolutely rubbish customer service supposedly run by Currys, if your order doesn't go through or fails in any way please at least have the courtesy to email or phone the customer there's no excuses.
9 July 2026
Unprompted review
Reply from Mobiles
Hello Martin
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order and completely understand how disappointing and inconvenient this must be.
Thank you for taking the time to speak to me today.
Kind regards
Roshni | Mobiles.co.uk
Outstanding Customer Service for 31 years
I left a negative review yesterday due to a delay in receiving my cheques. However, I received a phone call early this morning from Roshin, who completely turned my experience around.She took the time to explain that a transition to a new system had caused a temporary backlog in issuing cheques. Roshin was incredibly reassuring and promised that all future payments would be processed right on time. To resolve the immediate issue, she instantly arranged a bank transfer to my account for three outstanding payments.This is exactly what I love about Mobiles—they genuinely care about their customers and take swift action to fix mistakes. I am changing my rating to 5 stars from the bottom of my heart. Thank you so much, Roshin!
9 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
0 Stars if possible!
I have had a very poor experience with Mobiles.co.uk after taking out a Vodafone contract through them.
The main issue has been the handling of my existing mobile number during the 14-day cooling-off return process. I made it clear that I wanted to keep my number, but I was given confusing and incorrect guidance about the process. I was advised to wait until the return/disconnection process had completed before requesting a PAC code, and I was also told the number would move to Pay As You Go. This has now caused major issues with recovering my number.
As the company selling and arranging the contract through a third-party network, Mobiles.co.uk should have been clear about how my number would be handled before processing the return. Instead, the advice given has contributed to a stressful and unresolved situation.
The customer service has also been poor. I have spent a significant amount of time chasing updates, being told someone would contact me within set timeframes, and still not receiving clear answers or a proper resolution. The process has been slow, frustrating, and badly handled.
This has left me at risk of losing a long-held mobile number, despite making it clear that I wanted to keep it. I would not recommend Mobiles.co.uk to anyone who needs a smooth number transfer, cancellation, or return process.
3 July 2026
Unprompted review
Reply from Mobiles
Hi
Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Excellent prices service & communication
4 July 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.
If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
The staff were as helpful as possible…
The staff were as helpful as possible but the phone system was ridiculous. Took ages and went round and round to contact the appropriate department when my sim did not arrive
29 June 2026
Reply from Mobiles
Hello Ms Goodwin
Thank you for your review
Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I'm sorry to hear the issues you has while contacting us.
I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number MOB214618 in the subject so we can discuss this further.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
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