Mobility Direct Reviews 

193
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We needed a scooter for our trip to Dublin and Martin made the experience super easy. He was quick to respond to the questions I had and made suggestions on which scooter would be the best option for... See more

Rated 5 out of 5 stars

This company was amazing!!! Martin was very accommodating for us when we travelled to Dublin from Canada. He went above and beyond allowing us to have a fantastic experience. I would highly recommend... See more

Rated 5 out of 5 stars

We hired a hospital bed and hoist for my grandson , mobility direct we’re kind, obliging, and genuinely committed to making everything easier for us . From start to finish their service was fantas... See more

Rated 5 out of 5 stars

Scooter was delivered to hotel without any problems and picked up at a different hotel problem free. Life saving device while traveling in Ireland and Scotland. Lots of cobble stones in these countrie... See more

Company details

  1. Mobility equipment supplier
  2. Medical supply store
  3. Scooter rental service
  4. Wheelchair rental service

Written by the company

We rent and sell a range of medical & mobility products along with providing excellent customer service and after-sales support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

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4.7

All reviews

(193)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Hired a knee scooter from 4 Feb for a…

Hired a knee scooter from 4 Feb for a month, delivery on time, delighted I had the scooter as had 2 ankle surgeries and was very reliant on the scooter. Would highly recommend hiring from Martin, drop off and pick up was a very smooth transition, and not overly expensive to hire.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company…

3rd time hiring a bed from this company. Their service allows for my elderly Mom to come & spend time with us. Martin & his team provide an outstanding service, are understanding,kind & always respond to phone calls & messages. Tomas who delivered & collected was so helpful to us & it is much appreciated. Thank you for such a super service

15 February 2025
Unprompted review
Rated 5 out of 5 stars

A necessity for travelling with mobility needs

Martin was incredibly helpful in helping us rent a mobility scooter for our trip to Ireland. Once I watched the video on packing it into the car, it was easy to disassemble and fit neatly into the trunk of our rental car. The scooter allowed my mom to navigate any site we might want to see without having to worry about long walks, uneven ground, and sets of stairs.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Trip was possible due to Martin & Mobility Direct

Martin and Mobility Direct made my trip to Ireland possible! I rented a small mobility scooter and I had such a great time, due to the freedom that the device gave me and how easy the rental process was. I have a serious neurological condition so it’s tough for me to walk far, something that an Ireland trip requires. I took a leap of faith and contacted Martin. It was the best decision I ever made!
Martin made the process very easy and he was always quick to respond. He had someone meet me in the arrivals hall at the airport, upon arriving in Ireland, to pick up the scooter. and let me leave it at my last hotel in Dublin.
The scooter worked well. I liked that the battery lasted long and there was a pouch to store the charger if needed. I don’t think I had to charge the battery during the day on my entire trip. I’d charge it overnight. It was a sturdy model, yet it was still very easy to disassemble into 3 pieces, allowing it to fit under my tour bus for the week. I loved that a poncho was provided. It fit over me and the scooter when it drizzled or rained.
The scooter gave me independence. I was able to take off on my own without relying on someone pushing me in a wheelchair. I think it would be possible to navigate Ireland in a wheelchair due to how difficult it would be to push. My main concern, before coming to Ireland, was will the scooter be able to go everywhere I needed to go. I’m happy to say yes I was able to! Obviously, there were some old buildings that didn’t have elevators but I’m thrilled at the amount I was able to see in my scooter.
Thank you Martin and Mobility Direct!!

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Mobility Direct - Exceptional Service

Loved working with Mobility Direct for my Pride Revo 2.0 scooter purchase! I found them through their YouTube videos (which you need to watch) which were very thorough in how to travel with a motorized scooter on an airplane, assembly and disassembly of the scooter and battery care. I probably wouldn't have followed through with my purchase had I not watched those. Customer Service from the time I contacted them until the time it was delivered was exceptional. Addie, Jelane, Dustin, Terry, Marx, and Annie were the people that helped with my purchase and all were very knowledgeable and nice. If you are on the fence about purchasing a motorized scooter, look no further than this company. You won't be disappointed.

17 September 2024
Unprompted review
Mobility Direct logo

Reply from Mobility Direct

Hi Carla. I think this review is for a different company with the same or similar name. We are based in Dublin, Ireland. Trustpilot should be able to move it to the correct profile.

Rated 5 out of 5 stars

Excellent service

Excellent service. In just a few emails , I could secure a mobility scooter that not only fitted my needs but also was delivered in the way that helped me the most. Kind and efficient customer service. When I'll come back to Ireland, you can count me as a customer!

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Perfect service, faultless experience

Traveling to Ireland with my 86 years old mother, who has difficulties walking, became a totally different experience, thanks to the great service and the fantastic product of Mobility Direct.
We booked a scooter, and were given all the needed information in advance, in the friendliest and clearest way. We felt assured, that should any problem occur during the journey (and never did) we will be given any assistance needed.
Delivery to our hotel was prompt, and the explanation clear and patient. My mother worries were instantly dissolved. She used the scooter easily and even had fun with it.
As promised, the scooter is easy to operate, and can be easily dismantled and loaded to a car boot. Traveling with it was the best way for us to explore the countryside of Ireland.
We highly recommend "Mobility Direct". Their friendly and professional service is worth every cent.
Many many thanks!
Ido and Ruth

18 July 2024
Unprompted review
Mobility Direct logo

Reply from Mobility Direct

Thank you very much Ido and Ruth for the kind review, really appreciate it. Martin - Mobility Direct

Rated 5 out of 5 stars

More than exceeded expectations.

More than exceeded expectations.
I recently got back from Universal Studios and my experience with my Revo 2.0 was great! I drove the scooter all around the motel before going to the park. I had to have put about two miles on it just around the motel grounds. After that I took the bus to the park. Once inside the park I rode around all day and night, putting I don’t know how many miles on it. After I got back to the motel I put it on the charger. To my surprise only one in ten lights on the gauge wasn’t lit. The scooter handled very well, the seat was extremely comfortable, and it handled the inclines very well.
I consider myself to be a very frugal shopper and did tons of research on this purchase. I shopped all over the country. I found a better deal elsewhere. To be fair to Mobility direct I won’t say where I found this deal. I told them this, they checked the other companion the internet and they threw in some freebies. I received the scooter in about a week. If I need to replace it in the future I will ertainly purchase it from Mobility Direct.

7 June 2024
Unprompted review
Mobility Direct logo

Reply from Mobility Direct

Hi Stephen. I think this review was meant for another company with a similar name. We are based in Dublin, Ireland. I have asked Trustpilot to look into this and hopefully they will be able to move to the correct profile. Martin - Mobility Direct.

Rated 5 out of 5 stars

Making bucket lists a reality!

Mobility Direct definitely made my vacation possible, we had a friend who used a walker and it would have been impossible for him to keep up! We went on 4 flights and drove through 3 countries, every leg of the journey had its own obstacles, but Martin was there to answer all my questions and even went above and beyond helping find stores in Paris and Zurich that sold similar products as we lost our charger on day 1 🤯! From sending exact specifications for the battery and scooter as every airline and then again every airport is different and wants to know different things, to the quick and easy breakdown video, just a top notch experience start to finish! Oh, and keep in mind you DO NOT need any kind of special vehicle for these things, that almost cost me thousands thinking I needed a ramp or accessible van, these scooters break down in less than a minute once you're used to it and then you just pile them in the boot 😃! Don't let mobility keep you from checking boxes on your bucket list, we went from Dublin to London, Paris, and Zurich by plane, then rented a car and drove through Liechtenstein and Austria into Italy where we visited dozens of cities and towns over 9 days, then back to Ireland for a trip to Galway/cliffs of Moher! If we can do it, so can you, and the guys here at Mobility Direct can help yah do it, give em a call!

7 April 2024
Unprompted review
Rated 5 out of 5 stars

What an excellent service

What an excellent service, ordered night before delivered next morning. Lovely gentleman who delivered and set up the bed . Great correspondence throughout service. And timed collection when finished.

5 March 2024
Rated 5 out of 5 stars

I recently ordered an orthopaedic chair…

I recently ordered an orthopaedic chair for my mother who had a hip replacement.
I placed my order online at 10pm on a Thursday night and the chair was delivered 16hrs later. The response times to my order via email were exceptional.
Friday was an unexpected snowy morning with a lot of roads blocked. However Martin and his team braved the traffic and delivered the chair at 2pm.
The driver was very friendly. He brought the chair into the house, positioned it and explained in detail how to use it.
The service I received was 10 out 10.
I would highly recommend Mobility Direct to anyone.
Thank you so much Martin and team.

1 March 2024
Rated 5 out of 5 stars

Not just about the scooter!

Apart from a really excellent knee scooter, reliably delivered, Martin showed great consideration when I needed it for longer than originally booked. The scooter itself was perfect for getting around and being able to transport the most taken for granted items! Couldn’t have managed without it. Highly recommending Mobility Direct

15 September 2023
Unprompted review
Rated 5 out of 5 stars

Mobility Scooter Rental for 1 week while on vacation

We rented a mobility scooter for 1 week during our vacation in Ireland (our group was visiting from the USA). Mobility Direct was very prompt in delivery/collection of the scooter at our hotel. Absolutely great communication. Very easy to work with Mobility Direct. Thank you for enhancing our vacation.

12 August 2023
Unprompted review
Rated 5 out of 5 stars

Scooter rental

Martin was so easily accessible. I had many questions since this was our first time traveling abroad and needing this assistance.

The actual scooter was great and the battery lasted so long, not once was it an issue. It was easily foldable and fit on all our travel buses for excursions…

If we ever return to Ireland we would be sure to use this scooter and company again!!

24 August 2023
Unprompted review
Rated 5 out of 5 stars

Game Changer

Game Changer.
Using crutches can be very difficult and hard to get used to. They are quite restrictive too.
The knee walker is a game changer. Gave me more mobility in my home and allowed me to make snacks or tea while injured.
Mobility Direct's website was so easy to navigate and use. Delivery was quick too, with demonstration for use given on delivery.
Thoroughly recommend.

3 April 2023
Unprompted review

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