Information was okay for beginners to the stock market. Was so "meh" that I forgot it was subscription. No warnings or invoices when they charge for new year - just happened to see it charged. When... See more
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Do not use this company. They say they have a 30 day trial and you can cancel and recieve a refund. I tried it for 2 weeks and didn't see the value. I cancelled on line and ask customer support for a... See more
Company replied
Moby co are running a complete rip-off. I canceled my subscription and my account quite some time ago, and yet my card has now been charged again. The only option left is to block my card to prevent f... See more
First things first: I'm very much a beginner to investing. I'd tried a couple of other platforms and honestly just felt a bit overwhelmed and out of my depth. A friend recommended Moby to me and it's... See more
Company replied
Company details
Written by the company
If your backyard currently looks less like a "sanctuary" and more like the place where dreams (and lawnmowers) go to die, you’ve come to the right place. At Moby Landscaping, we specialize in chasing down those "Great White Whales" of yard problems—whether it’s a hedge that’s grown into a sentient being or a lawn so patchy it looks like a balding uncle.
Contact info
United States
- www.moby.co
Breach of guidelines
I thought it would give me some good…
I thought it would give me some good stock picks and live positions based on research. After getting the premium subscription all I’m getting are push notifications of garbage AI articles based on news and noise. I asked for a refund but was outside of the 30 day refund window, so now I’m writing this review.
24 April 2025
Unprompted review
Reply from Moby Landscaping
Hi there,
Thanks for taking the time to share your feedback — we’d like to provide some important clarification:
Premium Subscription Content: Our premium membership offers a full suite of stock research reports, investment ideas, model portfolios, and analyst-driven insights — not just news-based articles. The push notifications you are referencing are optional updates designed to highlight timely news alerts and commentary, but they are in addition to the detailed, human-researched stock picks and investment strategies available in the app.
Research and Live Positions: We maintain model portfolios and regularly publish new investment reports that are accessible at any time within your premium dashboard. It sounds like you may not have explored the full premium library, where the core research and actionable stock picks are located — beyond just the push notifications.
Refund Policy: As you mentioned, refund eligibility is clearly outlined in our 30-day money-back guarantee. We honor this policy consistently and fairly for all members. Unfortunately, once outside of the refund window, we are unable to process a refund in accordance with our posted terms of service.
If you need help navigating to our premium stock picks, model portfolios, or research archives, we're happy to guide you — there’s a lot more value available than just the news alerts.
Thank you again for your feedback.
Moby uses deceptive billing practices…
Moby uses deceptive billing practices and makes cancelling the service impossible online, auto renews without notice, then refuses to refund.
2 January 2025
Unprompted review
Reply from Moby Landscaping
Hi there — we’re really sorry to hear you had a frustrating experience.
Just to clarify, we send multiple reminder emails before any renewal, so if you didn’t receive them, we recommend checking your spam or promotions folder. You can cancel anytime by going to our website, clicking on the Account tab, or by emailing us directly at support@moby.co.
If you reach out to us, we’d be more than happy to look into your account and issue a refund if applicable. We’re always here to help and want to make things right.
— The Moby Team
Deceitful Company-Do not Subscribe
I have been trying for 4 days to have someone get back to me about managing my subscription, as they purposely exclude that capability from their site. Any business that doesn't respond to 4 customer emails, does not let you manage your subscription from the site is one that you need to avoid.
28 March 2025
Unprompted review
Reply from Moby Landscaping
We’re really sorry for the frustration here. Just to clarify: you can manage your account by clicking the Account tab on the top right of our website. If you signed up via the app, your subscription is managed directly through the App Store.
We actually responded to your first email within two hours, so it’s possible our reply landed in your spam or promotions folder—please double-check just in case.
We take customer support seriously and are here to help—feel free to reply to our last email or reach out again if you’re still having trouble. We’ll make sure it gets sorted.
Impossible to cancel so beware the 30 day money back guarantee
Terrible, signed up after seeing a recommendation, thought I would trial to see how I got on with the safety of a 30 day money back guarantee. The snag? It's impossible to cancel, I've emailed, contacted via their socials, tried live chat but nothing. You cannot manage your subscription on the app instead a pop up message appears telling you to contact the app developer. Horrible experience, avoid or be trapped!
Edit following Moby reply: I have already contacted Moby support, twice, as well as used their "live chat" (and left my email), emailed on facebook, instagram & commented on their socials posts. The issue isn't me not reaching out, it's Moby refusing to respond.
24 March 2025
Unprompted review
Reply from Moby Landscaping
Hi Ali, we're really sorry to hear about your experience — that’s absolutely not the experience we want anyone to have with Moby. We completely understand your frustration and apologize for the inconvenience. Please reach out to our support team directly at support@moby.co, and we’ll make sure this gets resolved for you right away. Thanks for flagging this, and again, we're truly sorry for the trouble.
Scam no refund
They promised a refund and two weeks later now they dont answer my emails.
Will dispute with the bank.
After disputing they paid back. Stay away!!!
28 March 2025
Unprompted review
Reply from Moby Landscaping
We’re sorry for any confusion regarding your subscription. When you purchase a subscription through the App Store, it is managed directly by Apple. This means that cancellations must be done through your Apple ID settings. Deleting your account within our app does not automatically cancel your subscription, as Apple handles all billing and subscription management.
For confirmation of your cancellation, Apple typically sends an email when a subscription is successfully canceled. You can also check your active subscriptions by going to Settings > [Your Name] > Subscriptions on your iPhone.
If you need any further assistance, please reach out to our support team, and we’d be happy to help.
Best,
Moby
Signed up accidently with the wrong…
Signed up accidently with the wrong email address. Sent a request to their support email address and had this sorted. Still not sure why it registered an email that doesnt exist. I thought they fixed this in mid 2000's
6 February 2025
Unprompted review
Reply from Moby Landscaping
We’re glad to hear our support team was able to resolve your issue quickly! We understand how frustrating it can be when an email typo leads to unexpected sign-ups. While our system registers the email you enter at sign-up (even if it doesn’t exist), we’re always looking for ways to improve the user experience.
Thanks for your feedback—we’ll take it into account as we continue refining our process! If you need any further assistance, feel free to reach out.
Best,
Moby
Tried their 2 week test program
Tried their 2 week test program. Cancelled after third day yet they billed me after two week trial program.
Very disappointing about both their content and dishonesty. Stay away from Moby.co investment services!
28 November 2024
Unprompted review
Reply from Moby Landscaping
We’re sorry for any confusion regarding your subscription. If you signed up for a trial, the subscription automatically renews unless canceled before the trial period ends. Since billing is handled by the App Store or payment provider, we don’t have direct control over charges once the trial converts to a paid plan.
That said, we want to make sure everything is handled correctly. Please reach out to our support team at support@moby.co with your details, and we’d be happy to review your case.
We appreciate your feedback and are always working to improve both our content and user experience.
Best,
Moby
Honest and deep explanation as to why…
Honest and deep explanation as to why certain stock picks are chosen. Very valuable information to help make better decisions and be more financially free.
1 June 2024
Unprompted review
Reply from Moby Landscaping
Thank you!
Reply from Moby Landscaping
Thank you!
Great information!
helps a lot with the information being posted because i dont have time to do all the research that moby summarizes in their posts. They have helped me make great returns on stocks like nvda just by reading a short article!
1 May 2024
Unprompted review
Reply from Moby Landscaping
Thank you!
Love Moby
Moby gives detailed and engaging reports. I appreciate that the app has a sleek design and is easy to navigate. I like that I can see which stocks are on their trip picks list, but I would love to have access to their reports as well! Also, Moby is sgbudgetbabe approved, so l would love to see the value for myself :)
1 June 2024
Unprompted review
Reply from Moby Landscaping
Thank you!
Good stock picks
Good stock picks. Very reliable. Pretty much always correct 😂
22 May 2024
Unprompted review
Reply from Moby Landscaping
Thank you!
Only app needed
I have been following pretty much since inception (before they were even called Moby) and I must say that this is literally the best application. They are insightful, precise, and fun to read. I had the application while I was actively investing and it saved me so much time in doing my own analysis as they are really good at what they do. I am now taking a break from investing but I still follow their page on instagram. I always make sure to watch their stories because this is where I get my news on stocks. Its the only page and app you need.
31 May 2024
Unprompted review
Reply from Moby Landscaping
Thank you!
Concise and Insightful
They provide breif and insightful market updates daily which helps a lot to keep up with different industries.
31 May 2024
Unprompted review
Reply from Moby Landscaping
Thank you!
Great current information about…
Great current information about equities and the American financial system.
31 May 2024
Unprompted review
Reply from Moby Landscaping
Thank you!
Reply from Moby Landscaping
Hi Simone, hope you're doing well. Please check your email, it includes instructions for how to access the app. All you need to do is put your email in and reset your password. If you'd like additional help please reach out to support@moby.co.
Deceptive disgusting business practice.
Deceptive disgusting business practice.
I’m not certain but I’m reasonably sure they deleted my review from a month or so ago.
They lock you out of your account and when you contact them they take long time to reply or just don’t. Hence the review
Was a subscriber then when I went to cable it says my account is invalid yet it still charges.
Can’t log in with the app.
Since I first complained about not being able to cancel and wanting my money back I am now receiving emails which I no longer want.
When contacted support they said I needed to use another email yet I used the email I was subscribed with.
Typical practices of American companies.
They will never refund even when they are in the wrong. Per their terms and conditions. According to (Redacted)
I have screenshots of your app not working.
-----------------------------------------
Update
After contacting Moby I received no response and they tried to take down my review. I appeal with Trustpilot and TRUSTPILOT reinstated my review
I would advise you retrain your staff like (Redacted) to just return the money unless you want reviews like this.
Also it seems to me blatantly obvious that all your replies in the reviews are written by chat GPT because what you say is just water. ABSOLUTELY NO SUBSTANCE to this company.
Bad calls, bad customer service and just a terrible all round business.
28 March 2024
Unprompted review
Reply from Moby Landscaping
We deeply regret hearing about your dissatisfaction with our services. Ensuring the satisfaction of our customers is at the core of our values, and we take your concerns seriously.
Regarding the issue with accessing your account and the challenges in communication you've encountered, we sincerely apologize for the frustration and inconvenience this has caused. It is never our intention to make any customer feel neglected or trapped. We acknowledge that our response time has not met your expectations, and we are actively working to enhance our support systems to ensure more prompt and efficient assistance.
We understand the distress caused by being charged for a service you're unable to use. This situation clearly indicates a failure in our process, which we are keen to investigate. Ensuring fair and accurate billing is a priority for us, and we are committed to rectifying any errors in this regard. Despite the perception that refunds are not issued according to our terms and conditions, we indeed have policies in place to handle such instances fairly. We're eager to review your case specifically to ensure any undue charges are addressed appropriately.
The unwanted emails you've been receiving since attempting to cancel your subscription are a concern, and we apologize for any annoyance or inconvenience they have caused. We respect your communication preferences and privacy, and it seems we have not lived up to these standards in your case. We will take immediate steps to rectify this.
Your experience with being advised to use another email for support is not in line with our policies. We aim to provide support through any available means, especially using the email associated with your account. This miscommunication is regrettable, and we will look into it to prevent future occurrences.
The technical issues you've highlighted with our app are concerning, and we thank you for providing screenshots. These will be invaluable in helping our technical team identify and solve any underlying problems, improving the app's functionality for all our users.
We want to set ourselves apart by being responsive, adaptive, and genuinely attentive to our customers' needs and feedback. To address the issues you've raised and discuss a satisfactory resolution, we encourage you to reach out directly to us at support@moby.co. We are fully committed to making this right for you and ensuring a more positive experience moving forward.
Thank you for your feedback, which is essential for our growth and improvement. We look forward to the opportunity to restore your faith in our services.
Feel like having an edge to the market…
Feel like having an edge to the market news. Can’t ask for anything more.
21 March 2024
Unprompted review
Reply from Moby Landscaping
Thank you!
A must !
Accurate, digestible and actionable investment research. A must !
21 March 2024
Unprompted review
Reply from Moby Landscaping
Thank you!
Good finance information
Good daily business world briefing provided via email and app. They provide stocks to invest in too, however best to do your on DD first to ensure it meets your risk appetite.
21 March 2024
Unprompted review
Reply from Moby Landscaping
Thank you!
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